EkoPyro & EkoPiro Reviews 584

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting their effectiveness and reliability. Many people also appreciate the affordable prices, considering them fair for the convenience of home delivery. The wide selection of items available is another frequently highlighted positive aspect, allowing customers to find exactly what they need. However, some customers experienced issues with delivery and order fulfillment. A minority of people reported delays in receiving their packages, while others mentioned missing products or damaged packaging upon arrival. There were also instances where orders were canceled or tracking information was unclear, leading to uncertainty about delivery status.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the fast delivery, with some... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, noting fast... See more

Product

Customers had positive experiences with product quality and variety. Many reviewers praised the cheap prices,... See more

Price

Consumers are satisfied with the pricing, often describing products as cheap, affordable, and having good... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

If you need cheap fireworks, order from ekopyro. Their fireworks are affordable and good quality. Customer service responds quite quickly. I only experienced a slight delivery delay, and unfortunately... See more

Company replied

Rated 4 out of 5 stars

I've ordered once from Ekopyro. The delivery was really fast and I received updates of where the package was at during the delivery progress every time. Once arrived, I realised 3 of 6 products were m... See more

Company replied

Rated 4 out of 5 stars

How do I track a shipment if the ekopyro site shows me when the shipment has been shipped? I have a tracking code, but how can I see, for example, on Google Maps, where my courier is who is delivering... See more

Rated 4 out of 5 stars

I placed an order and it sead it will come on 8th of December and I placed the order on the 29th on November, but it came today on the 4th of December that's 2 work days or 4 calendar days earlier the... See more

Company replied


Company details

  1. Fireworks shop

Written by the company

ALL LINKS AND SHOPS FOR DIFFERENT COUNTRIES: https://linktr.ee/ekopyro_ekopiro At EkoPyro & EkoPiro, we make sure your order arrives quickly and discreetly, wherever you are in Europe. With discreet packaging to protect your privacy and fast, reliable shipping, you can celebrate without any worries. Order with confidence and enjoy a smooth online shopping experience with us. www.ekopyro.eu


Contact info

4.1

Great

TrustScore 4 out of 5

584 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 65% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good

Fast enough delivery, trustworthy, great. The delivery is the cheapest out of all online pyro shops.

28 November 2025
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

Thank you so much for your feedback! We really appreciate your support and are happy you’re satisfied with the prices and delivery. Looking forward to your next order! 🚀

EkoPyro & EkoPiro Team!

Rated 5 out of 5 stars

The best site ever the deliver is a bit…

The best site ever. the deliver is a bit long but it's okay best things the best pyroshop ever

30 January 2026
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

Thank you so much for your feedback! We really appreciate your support and are happy you’re satisfied with the prices and delivery. Looking forward to your next order! 🚀

EkoPyro & EkoPiro Team!

Rated 4 out of 5 stars

The choice I would say is really good

The choice I would say is really good and the prices are cheap compared to local prices. Also the shipping is cheap because some stores charge even 25€ for shipping. The only thing that made it 4/5 is because the shipping took 1 day more than expected and most things are always sold out. Other than that it's great

9 December 2025
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

Thank you so much for your feedback! We really appreciate your support and are happy you’re satisfied with the prices and delivery. Looking forward to your next order! 🚀

EkoPyro & EkoPiro Team!

Rated 5 out of 5 stars

Very fast shipping and low prices

Very fast shipping and very good prices.
100% legit

30 January 2026
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

Thank you so much for your feedback! We really appreciate your support and are happy you’re satisfied with the prices and delivery. Looking forward to your next order! 🚀

EkoPyro & EkoPiro Team!

Rated 5 out of 5 stars

Best pyros in Europe

Great seller, a lot of products, good prices, fast delivery. I made a lot of orders from them and never had any problem. Of course i will order again.
Totally recommend them.

31 December 2025
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

Thank you so much for your feedback! We really appreciate your support and are happy you’re satisfied with the prices and delivery. Looking forward to your next order! 🚀

EkoPyro & EkoPiro Team!

Rated 5 out of 5 stars

ekopyro

this company is so good they deliver things right on time, they always have a discount, they have like 10 ways to pay, they were a lifesaver when i needed things, bought from them like 8 times and everytime is great packaging

ig:_ivanodizdar_

30 January 2026
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

Thank you so much for your feedback! We really appreciate your support and are happy you’re satisfied with the prices and delivery. Looking forward to your next order! 🚀

EkoPyro & EkoPiro Team!

Rated 5 out of 5 stars

Long time to receive but it comes very…

Long time to receive but it comes very Good ty

26 January 2026
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

Thank you so much for your positive feedback! We truly appreciate your support and are glad to hear you had a great experience with us. If you ever need anything in the future, we’re here for you — and we look forward to serving you again soon.

Rated 4 out of 5 stars

I thought I was scammed,but in reality…

I thought I was scammed,but in reality they site just shut down for some time.Right after they came back they contacted me again so it was a good experience after all

20 December 2025
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

Thank you so much for your positive feedback! We truly appreciate your support and are glad to hear you had a great experience with us. If you ever need anything in the future, we’re here for you — and we look forward to serving you again soon.

Rated 5 out of 5 stars

I oredered some stuff it came qiuck…

I oredered some stuff it came qiuck after their vocation im happy and they did not scam me so a 5 star.

20 January 2026
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

Thank you so much for your positive feedback! We truly appreciate your support and are glad to hear you had a great experience with us. If you ever need anything in the future, we’re here for you — and we look forward to serving you again soon.

Rated 5 out of 5 stars

BEST OUT THERE

I couldn't be more satisfied with my first EkoPyro order - shipping was fast, even arrived earlier than it should've, customer service was great and I received all the items I ordered. Packaging was quite tough and sturdy. If I were to really nitpick, I'd love if it was possible to track my package from Czech rather than locally, but they already said it's not possible.
Either way a 10/10 rating from me, EkoPyro is truly the best.

20 January 2026
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

Thank you so much for your positive feedback! We truly appreciate your support and are glad to hear you had a great experience with us. If you ever need anything in the future, we’re here for you — and we look forward to serving you again soon.

Rated 5 out of 5 stars

I know you are legit but I have placed…

I know you are legit but I have placed an order that it’s been days and it’s has not updated the position of the parcel the order number is 2026000499

18 January 2026
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

It was shipped already! We had company break for 2 weeks!

Rated 5 out of 5 stars

Good company

Good company i like it ik my package is late but i dont really care

17 January 2026
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

Thank you so much for your positive feedback! We truly appreciate your support and are glad to hear you had a great experience with us. If you ever need anything in the future, we’re here for you — and we look forward to serving you again soon.

Rated 1 out of 5 stars

Give me my money back

I bought some things and then they said they wouldnt be able to ship the items and that they were going to give mu money back but after 20days i still havent got my money back or my items i ordered.

10 January 2026
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

Hello, all money chargeback should be done by 30.1.2026!

Rated 1 out of 5 stars

I bought from them 3 times and it was…

I bought from them 3 times and it was good but now they said like if u don’t get any information in 5-7days not its been 9 days I wrote an email back but it literally can’t find it and when I try to go to their website it says it can’t find it and I’ve been trying for 3 days now

9 January 2026
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

Thank you for sharing this and for being a returning customer — we really appreciate that.

At the moment, we’re experiencing a temporary technical issue with our website and email system, which may explain why you’re unable to access the site or get a response. This is already being worked on and should be resolved shortly.

Please rest assured that your order is not lost. If you haven’t received tracking information yet, it will be sent as soon as the shipment is confirmed.
To speed this up, please contact us again once the website is back online and include your order number, so we can manually check the status for you.

We apologize for the inconvenience and thank you for your patience — especially given your previous positive experiences with us.

Best regards,
EkoPyro Tea

Rated 1 out of 5 stars

shipping not guaranteed

Hello, i placed an order on 15th on december when the shipping was guaranteed before new year's eve, it got shipped on 17th of december and in the mail they sent me there was written to contact them if in 7 days i didn't receive the shipping company mail, and that's what i did, altought the order never came (today is 7th january) and they haven't responded to the mails i sent to them.
order number:2025089750
the shipping number are just random numbers and signs. is this a scam??

15 December 2025
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

We understand why this situation is frustrating, and we’re sorry for the confusion and delay.

To clarify an important point: from December 15 onward, delivery before New Year’s Eve was not guaranteed in many countries due to peak seasonal shipping volumes. This information was clearly displayed during checkout when selecting shipping. Orders placed around this period were dispatched, but final delivery times depended on the carrier.

Your order was shipped on December 17, and the tracking number provided is a valid carrier tracking ID, not a random number. When a shipment shows limited or delayed updates, it usually means the package is still in transit with the logistics provider and experiencing delays on their side.

Additionally, from January 1 to January 14, 2026, our company was on a company-wide holiday shutdown, which was communicated in advance on our website, banners, and social media. During this time, email responses were temporarily unavailable.

This is not a scam. Now that operations have resumed, please contact us again with your order number (2025089750) and we will urgently check the shipment status and provide a clear solution, including a delivery update or refund if necessary.

Thank you for your patience.

Kind regards,
EkoPyro Team

Rated 1 out of 5 stars

I have a very unpleasant experience…

I have a very unpleasant experience with this company, you order and pay for more things and see less, they promise to send you what is missing when in fact they only keep you talking. I do not recommend!!!

12 December 2025
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

We’re very sorry to hear about your experience and we understand why this feels disappointing.

If any items were missing from your order, that is something we take seriously. In such cases, missing products are either shipped separately or resolved with a refund — we never intend to “keep customers talking” without a solution.

Please note that from December 15 onward, deliveries were not guaranteed in many countries due to peak seasonal volume, and from January 1 to January 14, 2026, our company was on a company-wide holiday shutdown, which was communicated in advance on our website, banners, and social media. During this period, response times were temporarily affected.

Now that operations have fully resumed, please contact us again with your order number so we can immediately review what is missing and resolve this properly — either by reshipping the missing items or issuing a refund.

For future purchases, we strongly recommend ordering well in advance — ideally in November or earlier — to avoid holiday congestion and ensure smooth delivery.

Kind regards,
EkoPyro Team

Rated 1 out of 5 stars

Two weeks have passed and my order…

Two weeks have passed and my order still hasn't arrived. They are not responding to my emails. Do not order anything from this site!

13 December 2025
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

We’re sorry for the delay and we understand why this is frustrating.

Please note that from December 15 onward, delivery times were not guaranteed in many countries due to peak seasonal shipping volumes. This information was clearly shown during checkout when selecting shipping. While orders were dispatched, final delivery depended on the carrier and some shipments were significantly delayed.

Additionally, from January 1 to January 14, 2026, our company was on a company-wide holiday shutdown, which was communicated in advance on our website, banners, and social media. During this period, email responses were temporarily unavailable.

This is not the level of service we aim to provide. Now that operations have fully resumed, please contact us again with your order number so we can immediately check the shipment status and resolve this properly — including a delivery update or refund if necessary.

For future New Year’s orders, we strongly recommend ordering well in advance — ideally in November or even earlier — to avoid holiday congestion and delays.

Kind regards,
EkoPyro Team

Rated 1 out of 5 stars

This company is very untrustful and…

This company is very untrustful and looks like a scam. I ordered the product on 14th of December made the payment which was confirmed and delivery was supposed to be on 19th of December. Product never came, no one pick up the phone, no one called back and did not answer to any emails. Do not trust this company they will take your money and disappear.

14 December 2025
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

We’re very sorry for this experience and we understand why this situation has caused a loss of trust.

We’d like to clarify that from December 15 onward, delivery before New Year’s was not guaranteed in many countries due to extreme seasonal shipping volumes. This information was clearly shown during checkout when selecting shipping. Orders placed around this period were dispatched, but final delivery dates depended on the carrier and some shipments were significantly delayed.

Additionally, from January 1 to January 14, 2026, our company was on a company-wide holiday shutdown, which was communicated in advance on our website, banners, and social media. During this period, phone support and email responses were temporarily unavailable.

This is not a scam, and we have not disappeared. Now that operations have fully resumed, please contact us again with your order number so we can immediately check the shipment status and ensure a proper resolution — including a delivery update or a full refund, if necessary.

For future New Year’s orders, we strongly recommend placing them well in advance — ideally in November or earlier — to avoid seasonal congestion and delays.

Kind regards,
EkoPyro Team

Rated 5 out of 5 stars

Question

Will my package be seized in customs if ordered to estonia? Wont it go through scanners and check if its firecrackers etc. Thank you

2 January 2026
Unprompted review
EkoPyro & EkoPiro logo

Reply from EkoPyro & EkoPiro

You can safely order..

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look