Ekosport Reviews 83

Everything is ok

At first I had doubts because I ordered from France to Slovenia, but everything was as it should be. Fast delivery and the product as expected.

Always reliable and excellent quality. Delivery times need to improve.

Good price, fast delivery.
Sending from France to the Czech Republic took about 5 days.

Availability of products, high quality delivery.

Arrived in time in good shape

Easy to order, fast delivery, good quality.

Quick delevery - god price

Excellent. Fast, everything matches expectations

I purchased it for the third time!
Everything went perfectly as before.
Highly recommend for transparency, delivery, and fair prices!

Reliable purchase and delivery!

I am posting this detailed review to warn other consumers about the business practices of Ekosport. What started as a simple order has turned into a major conflict due to total bad faith on their part.
​The indisputable facts:
​Extreme delay: The delivery of my ski boots (order NL00066296) suffered an unacceptable delay, severely disrupting my holiday preparations.
​Appalling condition of delivery: The package was eventually delivered in a box that was torn, crushed, and heavily damaged on all sides. This shows a total lack of care during the logistics process.
​Failing customer service (Ticket 00650152): Instead of taking responsibility for the delay and the physical damage to the packaging, customer service hides behind standard scripted answers.
​Illegal stance: Despite clear photographic evidence of the destroyed box, Ekosport refuses any form of compensation or reasonable commercial gesture for the immense inconvenience caused.
​Aggressive handling: I received a 'final answer' refusing any further help and stating they would take no further action. This is a direct violation of the duty of care a seller owes to a consumer.
​CRITICAL TIP FOR ALL CUSTOMERS:
If you receive a damaged package from Ekosport, always REFUSE the delivery immediately. This is the only way to avoid being charged for return shipping costs, which Ekosport illegally tries to pass on to the customer.
​Current status:
Because Ekosport refuses to cooperate on a friendly settlement, I have taken the following steps:
​Opened an official case with the French authorities (SignalConso / DGCCRF).
​I am currently holding the goods as collateral until a lawful solution is provided for the damages and the breach of contract.
​Conclusion:
Do not order here if you value your consumer rights. As soon as something goes wrong, this company leaves you completely stranded. I will not update or remove this review until appropriate compensation has been provided."

I ordered a ski helmet and goggles on the Ekosport website. I made the payment and the order status showed "VALIDATED".
After several days I wanted to check the progress of the order, but the order still showed "VALIDATED".
I sent a message to customer service to find out what was going on. I did not receive a response. I sent several more messages during the day and there was no response to any of them.
They took the money, but the goods are not being sent.
I DO NOT RECOMMEND THIS COMPANY TO ANYONE.

Really good service. A bit slow shipping. They gave me the discount because I didn't take the combo options on the ski and ski bindings(if you do its like 20€ off). After one mail they solved it and gave me that discount.

Perfect items as described, and very faste shipping!

I still haven't received my package, it's been 17 days.

I ordered 3 pairs of shoes - none fit properly. I therefore returned all three pair. Appearently only 2 arrived at the return center. After contating them, they said the weight at Chronopost (France), was 3.5kg, but DPD (Austria, where the package was originally returned) it weighted 4.8kg. That was it. I only got the money back for 2 pairs, I lost 140€ in this process. I had to write so many mails, and still no result. Never again.

Everything was very smooth. Fast delivery. Snowboard is great.