Elanlinen Reviews 

ANOTHER BAD REVIEW , WITH ALL THE SAME TRADE MARKS

Like most of the bad reviews I too have had terrible customer service, after my rug not arriving, I constantly followed up with them over 4 months, being told its coming in finally i was told it was unavailable could I pick another, and it would be dispatched in 24 hours well, that never happened. several more emails and promises i asked to have my money refunded and 2 weeks on, still nothing and I am going to have to start another email trail to try and get it back.

STAY AWAY!!!!!!!!!!!!! DONT BE FOOLED BY LOWER PRICES! Honestly the most terrible service EVER. I have no idea how this company is still going because they are FRAUD.
Made an Order but forgot an item so asked them to cancel and refund which they said they did and then i made a new order. Firstly they NEVER refunded my first order, secondly after 1 MONTH of making the order i emailed to ask what the hell was going on, they responded that one item was out of stock but no one bothered to contact me which is disgusting or send the first items which were in stock?????? I asked them to cancel the entire order and refund me the money because i was pretty disappointed with their service, they said that the refund would occur in 24 hours............... another MONTH later and still no refund, i have sent numerous emails, i have called - the contact number they provide THEY NEVER ANSWER i must have called 100 times over the next month. This is a FRAUDULENT company - i wish that i read all the reviews first because exactly what has happened to me has happened to so many others.... Total CRIMINALS!!! At the moment im planning to go to consumer affairs they should not be allowed to get away with this and im not the only one...

I received my bedspread this morning, have put it on the bed and it looks beautiful. I am thrilled to pieces with it, the quality is great and the colour suits the room perfectly. Many thanks to Chris who was so helpful when I was undecided about the colour and the weight, she was more than patient with me.

Once again,
Many thanks for this lovely product.
Mary Marsh

There are some things you should know about this company BEFORE you purchase from them.

1.) They list items as "In Stock" but more often than not it means that the items are in stock with the manufacturer, not Elan Linen. I purchased some Bambury products from them and the items actually shipped from Bambury, not Elan Linen.

2.) They do not ship immediately, their on line policy states 7-10 days for shipping so if you are in a hurry, don't buy from them. I had received no shipping notice after 7 days and finally tried to contact them only to eventually be told about the shipping times. My items never shipped until the last day of the stated shipping time and then it was only a partial shipment.

3.) They never answer their phone - I must have dialed the listed number 100 times and never once received an answer.

4.) Susan Harvey will say anything to appease an upset customer but most of it is bull!

5.) The on-line chat only works after 3 pm and again, they will tell you what you want to hear, not the truth.

They have despicable customer service. One of THE WORST online retailers I have ever dealt with. I placed my order on 30 August and here it is 14 Aug and none of my items have yet to be received. I finally have tracking confirmation that the items are in my area, but I have yet to receive them so I can not confirm that they even got the order right. In my experience with Elan Linen they simply only do one thing well and that is lie!

I enjoy shopping at Elan Linen and almost always find everything I need. Generally the online support team is very helpful and they sure take the time to help you.

Great products, great prices, speed of delivery - there were delays on a few things but was kept updated especially when one item came in broken and I waited for a new one to come in before they posted...all items came nicely packaged to avoid any damage during delivery..Fabulous service... I will definitely be buying from ElanLinen again.

Ordered a quilt cover & bednet. Great sale prices, name brand (aden and anais). Beautiful quilt cover and I've gotten lots of compliments. The bednet originally came damaged. I called Elan Linen while delivery guys were still there. They ordered a replacement and told me to keep the damaged one until the new one came. New one was delivered about 2-3 weeks later in perfect condition.
Sometimes, people have to realize Elan Linen is a fulfillment house--you place the order, they place it with the manufacturer and it is shipped from there.

Lies, Lies and more lies. They confirmed in writing that they had the product prior to my purchase and they would dispatch and deliver quickly. A week later they confirmed they did not have any and were expecting more within a couple of days. Kept chasing for the next 6 weeks. Nothing but lies. Tried to cancel the order and get a refund, they refused.....
Do not trust anything this organisation says, pay more and use someone else

I have been in an ongoing battle to get the goods I ordered and paid for for almost a month now, and there is still no end in sight.
I ordered stock that their website stated as "in stock" and "dispatched in 2 days". I waited 2 weeks, nothing arrived, noone from Elan Linen tried to contact me. I tried to call the number provided on the confirmation of order email - The number rang out. I sent an email - it took 2 days but finally "Susan" replied saying they are sorry and I would receive an dispatch email in the next few days, it never came. I rang the number again, someone answered!!! But didn't identify themselves as working for Elan Linen or their name. The line was rediculusly bad and I struggled to hear what this random was saying. Hung up, tried again, hung up tried again......was told that it is in the "warehouse". By now I was thinking this is a scam, I sent an email to "Susan" informing her this. "Susan" rang and begged me not to cancel and that it was all above board and that they have had delays due to some trade fair that's going on in Dubai (or some other rediculusly excuses) and promised it would be dispatched in 2 days. Nope. Rang again - this time "Susan" answered the phone, told she would physically go to the "warehouse" and find it. Received an email that night that it was dispatched (no tracking number provided) and that HOPEFULLY I would receive it in 2 days.....4 days later still nothing......

DO NOT use this company!!!

I placed and order, did not receive any confirmation and no response to my enquiries. However once I put in a dispute with paypal I recevied a confirmation and later I did receive my goods.

In the end, I received my products but customer service was poor.

After 3 weeks of hearing nothing I made contact to be told that the product was no longer in stock. I requested a refund and heard nothing. I have attempted to call them numerous times with no answer. I have made 2 more requests email requests but no response. I am currently in dispute resolution through Paypal. - Do not use this company

BEWARE - IT'S NOT WORTH THE RISK!!! Anyone who had good experiences with Elan got lucky. I ordered 4 products which were "in stock". They didn't arrive and there was no communication from Elan about it. I had to contact them by phone, email, and online chat to the point of harassment to find out any information. Each time I got a completely different story about my order, including that one or more items was out of stock. The customer service people lied to me twice saying the order had been dispatched when it hadn't. In the end I received 2 of my items 6 WEEKS LATER. I then had to chase them for a fortnight to get a refund of the other 2 items that didn't arrive!!

I ordered a superking size from this company and my order arrived 4 days later. When I opened the parcel Iw as really thrilled to see my bedlinen. It is more sophisticated than how it looks in picture and the colors are a perfect blend to my walls. Wonderful product and wonderful service, will shop again on Christmas. Cheers, Lucy.

I ordered items which were identified as 'in stock' and estimated delivery 3 - 7 days. My credit card was debited straight away. Goods did not arrive so I contacted Elan Linen to be told that part of the order should have been received and the remainder would be delivered within a few days. Apology was given for delay and I was told that they would check and advise, but I did not get another email or call. I phoned them again and sent an email the following week only to be told that I should have received the items by now. I asked for tracking details and they could not provide it. I was eventually told that the items which I should have received were not in stock and I should wait a few more days for the other items. I requested a full refund and was told that would be organised as a priority. I waited 5 days and still had not received the credit. Subsequent phone calls resulted in a very rude and arrogant response. Research indicates that this company does not actually have the stock, they are just a distributor for other warehouses etc. My advice is be very careful if you decide to purchase from this company - I wonder how much interest they earn by taking your money without ensuring the stock is held at the warehouses and then delaying the credit process for lengthy periods.

Ordering was easy and delivery was fast. The product was cheap, with the added bonus of a discount when you sign up to the newsletter. Really happy with the product and I would shop again!