El Capitan is the way to go guys, centre of Palma, great location, easy to find, just follow directions for bull bar is around there. Friendly staff, accesible prices and some quality bud u get to r... See more
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See what reviewers are saying
If you're unsure about which social club to join in Barcelona or Spain in general or how to find another member to be recommended, look no further! <3 They people from Capitan got me in touch with a... See more
This made the whole process so much easier. You literally just do as El Capitan instructs and you have already set up the first few steps with whichever social club you wish to join. Amazing 10/10, wo... See more
Made finding our little green friend all that easier! Using this service I was introduced to the club and they even didn't charge me any additional fees for a membership (not sure if this is the case... See more
Company details
Written by the company
El Capitan is a premier digital cannabis marketplace catering to the evolving needs of the hemp industry. Focused on the education and innovation in the cannabis industry, el Capitan offers a variety of services including access to cannabis conventions, personalized cannabis consulting, and a fashionable clothing.
Contact info
8 The Green, Suite B, 19901, Dover, United States
- support@elcapitanbrand.com
- elcapitanbrand.com
4.3
Excellent
317 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was grate
14 June 2026
The experience was so good Costomer…
The experience was so good Costomer Servis is firts class the place is chill and relax and clean good job the location is very Farr from Cadiz I hope they will open another store in cadiz 🤙aloha
1 May 2026
Reply from El Capitan
Hi Hernan,
thanks for the nice review! Even though we ourselves do not own or manage any club, we are always looking into finding clubs that agree to be on our map so we can connect possible new members. We will put Cadiz on the priority list :-)
Best,
Peter
Social club closing time is wrong and…
Social club closing time is wrong and the staff wasnt aware of this fast track ticket
20 April 2026
Reply from El Capitan
Hi Anushan,
thanks for the review.
We are getting in touch with the team to find out why there are staff members who seem to not know that the club is on our platform. We apologize for the inconvenience!
Please feel free to contact our support team to make it up to you with a free contact the next time. We reached out to you two times, but had no luck so far. Please check your spam folder for our messages.
Kind regards
Peter
Legit SCAM.
Legit SCAM.
The Shop is closed and there is foil on the Windows and Not the Type of „noone should Look inside“ Kinde rather the Kind of renovation or closed Kind of foil, could also be old newspapers.
14 April 2026
Reply from El Capitan
Hi Jenny,
thank you for your feedback, even though we feel it is a little unfair.
The exterior you described (covered windows, limited visibility from outside) is in fact exactly how the club is shown in the video and instructions we provided prior to your visit. This is standard for these locations in Spain.
We have had multiple clients visit the same club both shortly before and after your visit without any issues. In most cases, access is granted by simply ringing the bell and following the provided and very detailed instructions.
We regret that this led to a frustrating experience for you. In situations like this, we always recommend contacting our customer support directly so we can assist in real time and avoid misunderstandings. Unfortunately you never gave us any chance to help you before deciding to write this review. Our two emails afterward also remained unanswered to this day.
Kind regards,
Peter
El Capitan
I love the Club really gooood
I love the Club its welcoming clean has many Places to chill sit and relax it has awesome staff explaining how it works 10/10 would recommend it
2 April 2026
Reply from El Capitan
Dear Max,
we apologize for the inconvenience.
After experiencing a number of issues with the club you intended to visit, we decided to remove it from our platform until smooth and reliable operations can be ensured again.
We have attempted to contact you twice regarding your refund but have not yet received a response. Please check your spam folder, or feel free to reach out to us directly so we can process your refund as soon as possible.
Kind regards,
Peter
The store was closed and they told me…
The store was closed and they told me they don’t work with you . I was very angry.
17 March 2026
Reply from El Capitan
Dear Malaika,
we apologize for the inconvenience.
After experiencing a number of issues with the club you intended to visit, we decided to remove it from our platform until smooth and reliable operations can be ensured again.
We have attempted to contact you twice regarding your refund but have not yet received a response. Please check your spam folder, or feel free to reach out to us directly so we can process your refund as soon as possible.
Kind regards,
Peter
The service at Circulo was great
The service at Circulo was great! Great people great vibe.
I was disappointed because I thought I was arriving at El Capitan and after fast check-in I had to walk another 5 blocks to another social club. I'm sorry but it was not clear that you are not a real social club but a connector of clubs. Thank you! Honestly and warm,
Robert
1 March 2026
Reply from El Capitan
Hi Robert,
thank you for your feedback, and we’re glad to hear that you enjoyed your experience at Circulo.
We would like to clarify that we are not a physical social club, but a platform that connects clients with partner clubs. This is stated on our website and also explained in the instructions sent prior to your visit, including the exact location and exact process to follow.
We are not sure from where you started walking to the club we provided you the contact to, but we’re pleased that everything worked smoothly in your case and that you were able to access the club with our introduction without any issues. Maybe you could be so nice as to overthink if a 1-star review is really adequate in this situation.
That said, we’re sorry to hear that the before mentioned aspect was not clear to you, and we will continue working to make the process even more transparent for future clients.
Kind regards,
Peter
El Capitan
The place is easy to find
The place is easy to find, staff super friendly, goods with excellent quality!
12 February 2026
Paid online for entrance
Paid online for entrance, when we got there it looked closed, no response to ringing the doorbell.
We saw someone walking, shouted, got sent around the back only to hear no one could help us and we should return later.
Emaild for a refund, got a reply that this was possible, no refund so far.
28 December 2025
Closed Doors and no answer
Closed Doors and no answer, spend money for my membership for nothing, even no answer on my email ☹️
16 November 2025
Reply from El Capitan
Hi H.,
(for data protection reasons I’m not addressing you by your full name here),
thank you for your review.
Please be so kind as to give us a chance to make it up to you. So far, we have not received any support request from you.
Since we are not directly affiliated with all the different social clubs, we cannot oversee their communication. Some clubs don’t respond to emails because they have limited staff and focus on their daily operations. That said, it is also absolutely not necessary for every potential member to get in touch with a club before visiting.
We announce your visit to the club, and you can simply go there during the provided hours and speak with them to proceed with the next steps. You are welcome to rate the club on our platform, but please rate US here on Trustpilot — not the club.
We kindly ask that you rate us based on your experience with our service and support — which you have not contacted so far.
We are now trying to reach out to you to understand what exactly went wrong. Please also check your spam folder over the next few days in case you didn’t receive an email from us, so we can sort things out. :-)
Kind regards,
Peter
Professionals
Professional, brilliant service that should be used by everyone, staff are super nice
16 October 2025
Excellent professionale referral…
Excellent professionale referral service. Third time to use and always very prompt when it comes to communication. I found the staff to be friendly and cordial. I'd highly recommend it.
13 August 2025
Unprompted review
Good service 👌
19 August 2025
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