El Corte Inglés Portugal Reviews 352

Charged my 904 euros for a slinger bag. Contacted my to say sorry we must refund and re order. I have lost over 40 GBP because of the exchange, they are refunding me separately for the balls also instead of one complete refund. Even more so the refund hasnt even fully completed yet! Really really poor. No slinger bag and a 40 pound charge!!! thanks guys

The website is atrocious. Here are some examples:

* additional address details field is limited to a few characters and cannot include any punctuation
* my Portuguese postcode is rejected despite this house existing for nearly 20 years
* name MUST contain a middle name

Wrestling with this for half an hour, only to find out at checkout that there's an error and cannot actually place any orders.

Whoever built this garbage needs to be fired.

0 stars is my opinion, Sell a product El Corte Ingles PLUS, cancel in 14 days which is consumer did not cancelled and not give the money back. Different products with same name. Bad costumer service.

Friendly but ultimately useless. Through no fault of El Corte Ingles, the courier (MRW) lost my package. El Corte Ingles will not refund me until the package has returned to them which is fair enough. However, after 5 days of the courier ignoring their 'internal messages', they refuse to attempt to contact them via any other medium. It is clear that MRW have no intention of replying to an internal message and it is also clear that El Corte Ingles will do nothing to assist. Perhaps, in the 80's/90's consumers would be willing to wait whilst a multinational company offered poor service, but those days are long gone. El Corte Ingles gain a star for remaining ever-polite, but lose 3 stars but being ever-useless. Day 5 and the search for a refund goes on...

There needs to be a zero star review! el corte inglês does not deserve 1 star! twice i have ordered online and twice i waited 2 weeks and had to cancel! they sell products that they don’t have in stock and do not inform you. so i waited and waited for them to get stock in and had to give up and cancel the order! do yourself a favour don’t shop with el corte inglês

It's been impossible to login in to an existing account for 3 days now - so unable to place any orders.

The message received when logging in is:

Access Denied
You don't have permission to access "conta.elcorteingles.pt / login" on this server.

Which indicates a bad reverse proxy configuration.

Occasionally good deals. Otherwise poor. Slow delivery. Poor deals (e.g. phones from 3+ years ago for €549+ on sale (!)). Ridiculously extensive lists of items excluded from campaigns, virtually impossible to redeem coupons.

THE WORST customer service for online store that I have ever experienced. They only allow me to arrange a return of an item by sending a courier....THAT NEVER COMES!! Not only am I not able to return and get a refund, but they have wasted SO much of my time.

Website doesn't work! Always crashing. Many bugs. Disappointing,

Terrible online shopping experiances. 3 orders made, the first was part delivered and the remainder never turned up. The second was cancelled by them after about 6 weeks and trying to get a delivery. The third I am still waiting for after nearly 4 weeks from order date. My advice is do NOT use this company for web orders and home delivery it is not worth the pain.

Order 2217494011354 from 23rd June. Received false confirmation of El Corte that refund is done but in reality this is already 1 month and no any refund. Contact emails, phones and customer service don't work at all.

Wouldn't give them even this one star but system made me! Paid over €500 for furniture, notification with no explanation that they have cancelled order. No response to email about my refund.I will not let this drop.Do not recommend this company.
UPDATE 12 June, still no response to follow up emails to customer services about why order cancelled or refund of my money. But a text message from delivery company to say my goods will arrive tomorrow ! Yippee! Glad I didn't go ahead and buy alternatives last week.... IF the goods arrive will update. Still zero stars for customer relations.
UPDATE One if the two items I have paid for arrived ( the delivery company guys were great btw). It now seems the second will arrive sometime before 28 June. How hard woukd it be to actually communicate with a customer?. The quality of the the furniture is actually very good.

We drove from Montedor to Porto (+1hr.) to return a failed product.
In general the staff were polite but quickly adopted a 'Company Policy' attitude when my wife and returned a milk foaming appliance after it stopped working in one month! We were first greeted by a 'sorry not me, you have to see that person' attitude, pointing to a male staff member apparetly engaged in conversation with an attractive, young lady, who took only long enough to tell us 'sorry I will likely be some considerable time and my other colleagues are taking a break!'. I looked around in some amazement as there were at least 4 other staff members standing around doing, apparently, nothing. We waited patiently for some 15 minutes when a male and female staff members showed up. They immediately asked for the receipt. We didn't have the receipt, who keeps all their receipts? We can't help you if you don't have the receipt! But we bought it on a credit card and
we gave our NIF surely you can trace it on that information?...'No, our system is not equipped to do that, you have to go to Customer Service on the -1 floor. Non of this information was delivered in a helpful way, it had to be extracted by multiple questions. Consequently, we went down to 'Customer Service', clearly an oximoron since we had to wait at least 20 minutes...I'd hardly call that 'Service'. However, the young man was helpful and persistent in that it took him about 25 minutes to trace our NIF No., and product. We were presented with a sheet of paper apparently reflecting all the necessary information, to be instructed to take it back up to the pertinent department. On returning to the 'Appliance Dept' and delivering the official piece of paper, we expected, having jumped through all the bureaucratic hoops, to be received with at least a smile and a stamp of approval. No sir! Instead a pan faced, unsmiling, unhelpful, so called 'manager' on the floor, then told us, clearly with some satisfaction, that the device would now have to be returned for 'investigation' to establish what was wrong with it and to see if it could be repaired! The lady had no idea of how long this would take. This was delivered in a rather cold declaration of 'take it or leave it' manner. To say the least not impressed. Had Corte d'Ingles indicated or advised this was their sales policy toward otherwise unsuspecting customers purchasing products
in good faith, we certainly would not have bought this or the far more expensive 'mixer' we bought at a later date. We have now learned an expensive and frustrating lesson, NOT to purchase anything from Corte d'Ingles. A lesson we shall, in our normal social lives, strongly caution our friends on. In closing, the Corte d'Ingles 'Return' policies do not reflect that of a first class, customer aligned vendor. Clearly, also a poor and second rate reflection on senior management and staff
Capt. L. J. Swann.

Ordered 3 items, unfortunately none of them fit so they went back. Several messages back and forth. For the refund they say my card is cancelled or expired (none of which is true!!!) so they want me to send several data and proof for that data via e-mail. 21st century? Europe? I don't think so. They seem fancy but their refund system sure is NOT. So as tempting as it seems: Do not buy online there unless you are veeery patient. Note: I finally did get my money back. Customer service was always quick to answer and friendly, but the refund process is just not up to standard. Not even the pick-up service for the returned items makes up for that.

Horrible experience, avoid at all cost to order online.

They let you pay, but don't deliver. They blame it on their carrier (MRW), and their carrier blames it on them. In the end the customer is the victim.

My first (and last) order at El Corte Ingles Online was on 12 November 2021.

I paid 250 euros for an order and never received anything. I have sent loads of emails and telephoned the customer service almost every week. Without any result.

Then on 10th of December 2021 they promised to finally refund, but never carried out.

On the 24 th of december 2021 I filed a complaint in the Livro de Reclamações: only sorry's, no result.

More emails and phone calls later still nothing. No goods delivered, nor refund.

We're over 2 months now (12/11/21 to 14/01/22)

In the end, this comes down to theft.

SCAM
Purchased a tablet on their online shop, payment made by credit card, that was credit instantly. However, website said due to some technical reason top try again . I am going to the police to solve this problem. AVOID at all

Corte Ingles offers sales but then delays shipments multiple times. Then asks if one still wants the order. Looks like fraudulent advertising. Completely unreliable. Happened to me now the second time with El Corte Ingles Portugal

Lousy customer service.
Items are sold without any concern about if they are on stock or not.
DO NOT BUY from the site.
It does not work. And prices are very high.

Tried to buy a product online. Money from my account went out, but I wasn’t able to accomplish my order.

Tried to contact the customer service via e-mail and they send me a form that I wasn’t able to fill due to my temporary order number wasn’t validated by the system.

Called them and they said that their financial department will solve my issues in a few days.

No product, no money.
It was one of the most frustrating and stressful online shopping experiences ever.

I’ll never buy from them again.

Shame!

A utter failure from this company and they do nothing to improve it. They simply don't care, this is biggest department store company in Europe, third in the world.
They have the staff and money to resolve the issue, they just don't care at all because of the large amount of money they make.

If you spam their social media accounts, outlining your situation and your contact details they might get in touch. Leaving facebook comments on individual posts allowed me to get in contact with someone but it took a few weeks at least.

Avoid buying anything from their online store, if you ever need any help from the online support telephone team, you will either waste time on hold or they press the responsibility onto you as a customer.