I have bought around 6 of the Voss Sonic units and currently, only one is left working. I emailed Customer Service today and the response was that they can do nothing, and the unit lifespan is only 2... See more
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Placed an order & was a little concerned about delivery times. Rang their helpline twice today between 12:30 & 14:30 & on both occasions got the message, there are no agents available Update: Goods... See more
I ordered some bird nest boxes and they sent me a hay net. Tried numerous times to phone to sort this out but they just don't have anyone answering the phone. I got a reply to an e mail, but not a def... See more
Bought 50m x 135cm poultry netting in late August 22, erected in September. Easy to install and initially ok. Within a couple of weeks, some knot joints broke (high up, so not fox/pest/chicken). Man... See more
Company details
Written by the company
✔ 30-day FREE returns ✔ Fast delivery ✔ Huge warehouse ✔ More than 500,000 satisfied customers
Contact info
Ohrstedt-Bhf Nord 5, 25885, Wester-Ohrstedt, Germany
- shop@electric-fence.co.uk
- electric-fence.co.uk
2.7
Poor
130 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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poor
poorly packaged, just stuck a label on the box, fortunately the drinker is quite robust which is just as well as the box was absolutely battered.
The drinker itself is not very good, the water does not automatically fill the drinking bowl and you have to release the cap to allow the bowl to fill from the tank, but if you leave it loose the bowl just overflows and the tank empties itself in minutes.
Would not recommend.
18 May 2022
Unprompted review
Reply from VOSS.electric-fence
Hi,
I am sorry the drinker arrived like this. Ordinarily all of our orders are sufficiently packed to ensure they aren't damaged in transit.
Are you able to contact our customer service team via email at shop@electric-fence.co.uk regarding the issues you are having with the drinker as this should not be happening, the water should fill automatically and not overflow.
If you can contact us about this, we can look in to options to resolve this issue.
Kind regards.
This is the worst company I have ever…
This is the worst company I have ever felt with, they say on the site “ why use us “ one of the answers is fast delivery, that’s a complete joke it is the slowest delivery I have ever experienced and they have made so many excuses over the four phone calls I have made and I still done have what I ordered, I am going to buy else where
22 April 2022
Reply from VOSS.electric-fence
Hi,
I am sorry for the delay with your order. Over the past few weeks there have been delays at the border entering the UK for various reasons, corona, P&O Ferries ceasing services and a new system being implemented at the border by customs.
This all led to delays with our orders and is unfortunately out of our hands. We ourselves have now implemented a number of changes at our warehouse and how we ship to help speed things up and have amended our shipping times accordingly.
I do apologise for the delay in receiving your order from us and for any inconvenience which has been caused.
Kind regards,
Happy with the item I purchased
Happy with the item I purchased, but said delivery within 2-5 days my items arrived on the 7th day.
22 April 2022
Unprompted review
Ordered on 07/04/2022 today is the…
Ordered on 07/04/2022 today is the 19/04/22 and the package still hasn't entered into the UK. The value and quality of the goods is second to non but the delivery times are diabolical. Thanks to those individuals who voted to put vat,import duty and burocratic paperwork back on all goods crossing our borders
19 April 2022
Unprompted review
Reply from VOSS.electric-fence
Hi,
thank you for your review and we are very sorry for the delay with your order. Since Brexit we have faced various challenges which we manage to overcome but unfortunately new ones keep coming up which again lead to delays.
I see your order was successfully delivered on 20th April and hope the products all arrived OK and you are happy with them. We have now implemented some changes that will improve our shipping times.
Thank you for the positive feedback regarding our products and again, I apologise for the delay with your order.
Kind regards.
Are you still in business
Placed an order & was a little concerned about delivery times. Rang their helpline twice today between 12:30 & 14:30 & on both occasions got the message, there are no agents available
Update: Goods arrived yesterday & seem very sturdy but question why the help line is still not working
23 March 2022
Unprompted review
easy to use web site with great products
17 March 2022
Unprompted review
Amazing
Fantastic bird table that was easy to assemble. Best bird table I have seen. The birds are getting used to it quickly. Service very quick and prompt.
11 March 2022
Unprompted review
Bird Table
Item ordered, received, all very efficiently = one happy customer.
3 March 2022
Unprompted review
Great product and customer service
Great product. Sturdy and robust fencing. Lightweight and portable. Really good customer service when I misordered. Quick to refund, very helpful and replacement sent out promptly. Highly recommend.
24 February 2022
Unprompted review
Good Quality and service no complaints
9 February 2022
Unprompted review
If you’re in a rush for goods
If you’re in a rush for goods, this is not the company for you, 2 weeks and still waiting.
11 January 2022
Unprompted review
Reply from VOSS.electric-fence
Hi,
I am sorry for the delay with your order. At the beginning of the year when you ordered, our courier UPS, was still experiencing considerable delays due to the backlog of parcels from the Christmas period. Our delivery times are now back to normal as per our website but I apologise for the inconvenience caused with your order.
Kind regards.
poor service
Why ask this question when the item has not been delivered!
Ordered 2 weeks ago and can't be delivered in time for Xmas.
The Voss outfit couldn't organise a party in a brewery!
25 December 2021
Unprompted review
Happy with product and delivery
Ordered a non-slip mat to put on the carpet in front of my open fire. Have tried various products which all slip. This one works perfectly. It was easy to order and I was kept up to date throughout delivery.
21 December 2021
Unprompted review
My personal experience
Prompt delivery, an excellent product and kept well informed. Overall well pleased with customer service.
16 December 2021
Unprompted review
Always use this company and never had…
Always use this company and never had any complaints. I understand delivery is slightly longer because of product coming from Germany so always order in good time. Slightly disappointed this time with the fence posts not being identical to last order, those being superior in my opinion. 4 posts also broken in transit.
7 December 2021
Unprompted review
Have used before and will again
Have used before and will again. Great communication when I emailed for advice. Excellent!
25 November 2021
Unprompted review
Customer service was second to none
Customer service was second to none. Having bought one of the 9V electric fence kits 2 years ago and replaced the battery but nothing happened. Contacted customer support who asked us to check a few things to find whether the problem was with the energiser or the replacement battery. On conclusion a new energiser pack was sent out immediately as the warranty was for 3 years. It all arrived the day after we had packed the old kit up to send back. Installed the new kit and all is working as it should be. We cannot praise the service we received highly enough.
16 November 2021
Unprompted review
Two weeks for delivery - too long
I ordered goods on the 23 October and am still waiting for delivery. All the goods were in stock when submitting the order. Latest delivery date is 5 November. Two weeks is a long time.
2 November 2021
Unprompted review
Reply from VOSS.electric-fence
Hi,
I am very sorry the ordered arrived outside of our promised five working day delivery time. I have looked in to this and see you placed the order on the 23rd October which was a Saturday. As our orders are processed Monday to Friday it wasn't processed until Monday 25th.
There was a slight delay in our warehouse as some of the items in your order needed to be sourced from one of our other warehouses which led to the order being shipped a few days later. I am sorry if you weren't notified of this delay.
My system shows the order was successfully delivered on 4th November. I apologise for the delay and any inconvenience this has caused and hope you are happy with the products. Should you have any issues, please don't hesitate to contact our customer service team at shop@electric-fence.co.uk
Kind regards,
Great customer service
I just wanted to leave an honest review for this company, as I recently ordered 2 sonic cat and fox repellers via their website. The items arrived very quickly and I just had a couple of queries related to my order, which the Customer Service team responded to immediately and in an extremely helpful and friendly way. Will definitely be buying from their website again in the future and am very happy to recommend them.
14 October 2021
Unprompted review
Great experience shopping with Voss.
Great experience shopping with Voss.
The product is brilliant and customer service is very helpful and responsive.
Highly recommend and will be shopping with Voss again.
12 October 2021
Unprompted review
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