I have bought around 6 of the Voss Sonic units and currently, only one is left working. I emailed Customer Service today and the response was that they can do nothing, and the unit lifespan is only 2... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Placed an order & was a little concerned about delivery times. Rang their helpline twice today between 12:30 & 14:30 & on both occasions got the message, there are no agents available Update: Goods... See more
I ordered some bird nest boxes and they sent me a hay net. Tried numerous times to phone to sort this out but they just don't have anyone answering the phone. I got a reply to an e mail, but not a def... See more
Bought 50m x 135cm poultry netting in late August 22, erected in September. Easy to install and initially ok. Within a couple of weeks, some knot joints broke (high up, so not fox/pest/chicken). Man... See more
Company details
Written by the company
✔ 30-day FREE returns ✔ Fast delivery ✔ Huge warehouse ✔ More than 500,000 satisfied customers
Contact info
Ohrstedt-Bhf Nord 5, 25885, Wester-Ohrstedt, Germany
- shop@electric-fence.co.uk
- electric-fence.co.uk
2.7
Poor
130 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My electric fence unit no longer works
My electric fence unit no longer works. The light is flashing but no current coming out. Bought new batteries and still nothing. All this after a rather long wait for arrival. Not happy.
19 October 2019
Unprompted review
One of the worst
The kit may or may not be good, I cannot comment because one struggles to get it. An order on the 30th. September was dribbled in, after much complaining, on the 8th., 9th., and 11th. October. The excuse, when you get through on the phone (the people are always very polite and pleasant, but powerless,) was delays at the Channel Tunnel. We have not left Europe yet, so they are getting in early.
I thought I was dealing with a German company warehousing in and supplying from England. That is the impression given by the web site: an impression that is not exactly honest. There is a Gloucester telephone number but, if it gets answered, one is obviously speaking over a relay to Germany. The Gloucester postcode given on this site appears to be the local Post Office depot! The web site does not mention anywhere that is obvious and easily seen that orders come from Germany (and that their carriers don't seem to be able to ship efficiently.)
Regardless of the people in their customer centre who would obviously like to help, it seems rigid company procedures make that impossible. Company paperwork first - customer last.
I have more equipment to buy (the expensive bits,) but the orders will be placed elsewhere.
11 October 2019
Unprompted review
Rubbish experiance with these people
Rubbish experiance with these people - they don't make it clear that they are dispatching from Germany, all items say Delivery 2-3 working days so you order expecting to receive in that timescale but they mean they will dispatch in 2/3 working days and then it goes to DPD who have to ship it from Germany to the UK and then to you...
If you call the UK number it doesnt get answered just music on hold and eventually cut off...No onie answered on facebook eventually managed to get hold of someone on webchat who let me know my waht was going on but as yet I'm 4 working days and my gear hasnt even left Germany...
Avoid and use someone based in the UK.
1 August 2019
Unprompted review
they take your money and don't deliver.
you order something which they say will arrive in 2 days, which doesn't arrive. When you chase it up, you get told it's now out of stock and several others have phoned with the same problem. They were fast to take your money, but never bothered to update the customer as to stock levels, or delays nor do they issue a refund unless you demand it.
I'm surprised there are no other reviews on this company. Had there been, I might have been saved a lot of hassle.
As it was, the ponies kept breaking out of the paddock. While I waited in vain for the new energiser to arrive.
Shame really as the solar energiser looked great and I'm trying to be environmentally friendly.
19 July 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.