Amazing customer service. I placed the order and some of the items was broken. After sending email with picture got an answer in an hour and replacement in a few days. Very straight forward with no h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm happy with the luminaires and shades that we got from Electricalsone. We were directed to the site as we needed exact metal cone shades and these ticked all the boxes. The only reason not to gi... See more
Had the product I needed at a reasonable price. I wanted to convert a plug in table lamp to a plug in wall lamp and Electricalsone had the exact part with the correct dimensions. I've completed the... See more
Company replied
A perfect product for me as it fits well over a standard ceiling light pattress. I find fittings very awkward for this type of application and id buy this again. Great service, supplied on time and wi... See more
Company details
Written by the company
We always keep an eye on the latest trends in lighting products and put our customers’ wishes first. That is why we have satisfied customers all over the united kingdom ,Europe,USA and Canada. Most importantly, we believe shopping is a right, not a luxury, so we strive to deliver the best products at the most affordable prices, and ship them to you regardless of where you are located.
Contact info
Unit 3, Marshbrook Close,, Aldermans Green Industrial Estate,, CV2 2NW, Coventry, United Kingdom
- 07522607969
- admin@electricalsone.co.uk
- electricalsone.co.uk
4.5
Excellent
92 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Great service and excellent product…
Great service and excellent product quality. Quick delivery. Thank you
7 March 2025
Great Experience
I ordered two ‘Glass Shade Retro Bell Polished Glossy Lampshades’ from ElectricalsOne, and they were exactly as described, great quality and accurate. The process was easy, and I’d happily use this company again. Highly recommend!
14 March 2025
Unprompted review
An item was damaged when I received it…
An item was damaged when I received it last week and I still have not received a resolution to this. I have sent photographs twice now and still nothing.
4 March 2025
Reply from Electricalsone
Thank you very much for your feedback.
We're sorry for the inconvenience.
You initially contacted us via live chat and provided the image, but unfortunately, we were unable to review it properly.
That’s why we requested you to send it via email.
Once we received the image, we offered a discount, but as you preferred a refund instead, we have issued it as per your request.
We truly appreciate your patience and understanding. If you need any further assistance, feel free to reach out.
I ordered yellow and you sent pink.
24 February 2025
Reply from Electricalsone
Apologies for the confusion regarding your order. According to our records, the selected color was pink, and we shipped the correct item. However, we understand mistakes can happen, and we’d be happy to assist with an exchange if needed. Please reach out to our support team, and we’ll resolve this as quickly as possible. Thank you for bringing this to our attention
Needed some brackets for lights I was…
Needed some brackets for lights I was repurposing. Found exactly what I needed.
7 February 2025
First class customer service
Apart from a slight issue with their website, this company has superb customer services and dealt with my order efficiently and professionally. They delivered my order on time and product was as described. I would definitely recommend this company, excellent value products and first class customer services.
14 February 2025
The goods were excellent but the…
The goods were excellent but the package was damaged. Sorted straight away by seller. Great service.
11 February 2025
3 x failed delivery by Evri.
Unfortunately, Evri left the parcel on the doorstep and it was stolen. On next 2 occasions, I stated delivery to an Evri delivery point. They still failed to deliver. The people at Electricalsone were helpful, however, I’ve been offered a refund even though I actually wanted the product. 😥
26 January 2025
Reply from Electricalsone
We’re sorry for the inconvenience you faced. As soon as you informed us about the missing parcel, we investigated, but our courier denied the claim. Still, we dispatched a replacement, which, unfortunately, was returned to us. Due to these circumstances, we had no option but to issue a full refund without delay. We truly wanted to fulfill your order and regret the situation. If you need any further assistance, feel free to reach out.
Good product and as described
Good product and as described. Very well packaged and kept informed until package delivered.
3 February 2025
Damage to order
Order was received super quickly a day after order was placed it was received
Package both inside & out secure. After opening the parcel the transformers fixing brackets on two sides were bent. I took pictures & emailed the copy attaching the pictures. That was 6 days ago I've not had a reply or acknowledgment of my email.Am extremely disappointed.I said in the email am due to start a project on 10/02/25 & still no reply.
3 February 2025
Haven't received the parcel yet
2 January 2025
Reply from Electricalsone
Hi, due to a courier issue, we will process your refund soon. Sorry for the inconvenience.
Parcel was left in community area…
Parcel was left in community area luckily we found it electrical lamp sockets all good
15 January 2025
Product delivered promptly and perfect…
Product delivered promptly and perfect for what I needed, wouldn't hesitate to use again
15 January 2025
New purchaser
Web site was easy to use (as a novice for all things electrical). Items ordered arrived very quickly and intact.
12 December 2024
Quality products
Everything arrived safely and looks like quality product.
Box could have been stronger.
21 November 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.