Riccardo was fantastic from start to finish when ordering my new car. He was friendly, professional and always happy to help. He even went above and beyond by helping me arrange a subscription car to... See more
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Shipping Building, UB3 1HA, Hayes, United Kingdom
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Chelsea has been great in supporting me to find the right car and get everything sorted!

Reply from The Electric Car Scheme
Great experience from start to finish. I have struggled to navigate the EV / Work scheme space but Alex an Marios were clear with how to set up the scheme and ordering cars. Whenever I had a question, no matter how trivial, they were on hand to assist.

Reply from The Electric Car Scheme

Reply from The Electric Car Scheme
Charlie and Brandon were both super helpful during the process and the car was delivered on time as described. Can’t fault the process enough

Reply from The Electric Car Scheme
Fantastic choice of cars , a great easy to use service all round .. Ben & Tara both did a great job 👍

Reply from The Electric Car Scheme
Worked with Sam Yarwood and Marios Christophi and had a very positive experience. They consistently kept me updated and were able to support with any question or query that we had. We absolutely love the car we received.

Reply from The Electric Car Scheme
Great Customer Service and Delivery Service for my New Car.

Reply from The Electric Car Scheme
The worst customer service ever.
Do not use this company.

Reply from The Electric Car Scheme
Avoid this company by all means, if you can go elsewhere - DO go elsewhere. I am not wasting any more time on this company by writing detailed review, do not be fooled by the positive ones they already have. The worst customer service and experience ever. And then I receive a vehicle which is not fully working and I have to sort it out myself :) AVOID !

Reply from The Electric Car Scheme
Whole experience from start to finish was class. Alex was friendly, informative and contactable for any questions I had.
Great service!!

Reply from The Electric Car Scheme
Update: Since posting this review, Sara at The EV Scheme has been in touch and helped push things forward. They've managed to get Lex to update their systems and get my car properly registered on their systems to enable me to use the maintenance/breakdown element of the contract. They also supported me by submitting a complaint to Lex on my behalf, which I await the response on. I appreciate that the EV Scheme followed up and took ownership of getting this moving, so I'm revising my review upward.
Original Review:
The scheme is fine if your car works as expected. Unfortunately, my car's battery failed after just one week, and from that point on, nobody seems willing to take responsibility.
The EV Scheme referred me to the leasing company (Lex). Lex then directed me to their breakdown provider (AA), who told me the vehicle wasn't even registered on their system and referred me to the manufacturer. The manufacturer uses the RAC, who wouldn't recover the car despite what appears to be a clear manufacturing fault. In the end, I was left to take the car to a Citroën dealership in my own time, only to be told they could only look at it by appointment.
As a result, I'm paying for a car that I can't use and will likely be without it for at least two weeks, with no compensation offered. My biggest concern is that if this fault happens again, there appears to be no process for compensating customers for the time they are without the vehicle. On a multi-year lease, you could end up paying for a car that is unavailable for significant periods if the fault recurs.
I'm giving two stars because The EV Scheme staff did genuinely try to help. However, their ability to resolve issues is very limited, which makes using the scheme feel like a risk if your vehicle develops a fault. Taking payments is straightforward, but when something goes wrong, the customer is left to navigate a confusing chain of companies with very little ownership or accountability.

Reply from The Electric Car Scheme
Henry @ The Electric Car Scheme has been brilliant to deal with. From the initial enquiry call, right through to the car delivery, nothing has been too much hassle for him. I’ve had some small queries since delivery that he’s also helped with. 10/10 customer service.

Reply from The Electric Car Scheme
Brilliant team, kept me updated along the way. Sam and Rebecca were able to answer all my queries. Delivery man, Ben, was also brilliant and extremely helpful talking me through how to use my first EV. Nothing was too much trouble. Super happy overall :D

Reply from The Electric Car Scheme
Have nothing but positive words. SSuper helpful from the outset, made the process really easy and hassle free, especially the support and assistance from Chelsea at 'electriccarscheme'.

Reply from The Electric Car Scheme

Reply from The Electric Car Scheme
Both Ben and Muhammad were very professional and provided excellent service. They made the experience seamless and stress free. Thank you both.

Reply from The Electric Car Scheme
Fantastic service, great communication. Nothing to fault here. Amazing company, thank you for your help with everything and a smooth transition.

Reply from The Electric Car Scheme
Alex Antoni has been excellent from the get go. He was very responsive and was very knowledgable on both the cars I have chosen and was able to offer some great insight. He has been a fantastic point of contact and made this experience enjoyable, even through dealing with a write off and helping me get something organised ASAP, he was quick to point me in the direction of other team members when he wasn’t available. Very impressed

Reply from The Electric Car Scheme
Chelsea was great helping me find my new car. The process from start to finish was easy and the car was also delivered 1 week early.

Reply from The Electric Car Scheme
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