I bought a Dimplex electric panel heater from Electricpoint.com, which was delivered promptly but arrived damaged. Electricpoint arranged a pickup and delivered a new one without any quibble - even th... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This company deserve to do well , they are very helpful even if you have not signed up to any mailing list . i sent a email question which was quite in depth about storage radiators . Within 30minut... See more
Company replied
Order arrived next day. Fantastic service. The only downside was that the clips holding the cover in place break easy. So be carefull when puting the light back together upon completion. Well don... See more
Company replied
Ordered 2 wall lights, communication was great after order to keep me up to date with what was going on. Received order but they forgot to include the shades, again very responsive and they were sent... See more
Company replied
Company details
- Electrical wholesaler
- Electrical equipment supplier
- Electrical supply shop
- Light bulb supplier
- Lighting Shop
- Lighting wholesaler
Written by the company
Electricpoint Greenwich is a specialist electrical wholesaler in South London, supporting professional electricians, contractors, tradespeople and homeowners with reliable electrical supplies, expert advice and convenient local service. Based on Ramac Way near Greenwich Peninsula Retail Park, our Greenwich branch provides easy access for customers across Greenwich, Charlton, Woolwich, Lewisham, Deptford and the surrounding areas. We supply a wide range of electrical products for domestic, commercial and residential projects, including wiring accessories, lighting, light bulbs, heating solutions, ventilation, extractor fans, EV chargers, circuit protection, cable, cable management, smoke alarms, security products, solar and battery products, tools and fixings. Our team understands the demands of electrical work and aims to help every customer find the right products, prices and solutions for their project. Customers can order online and collect from our Greenwich branch using Click & Collect, or take advantage of reliable delivery across Greenwich and South London to help keep projects moving. Whether you need everyday electrical essentials, specialist product advice, a tailored quote, or support choosing the correct fittings for a job, Electricpoint Greenwich is here to help. We are committed to offering dependable stock, trusted brands, practical trade knowledge and friendly service. Visit Electricpoint online or contact our Greenwich branch today for electrical supplies, advice and support for your next project.
Contact info
Units 9 & 10, Ramac Way, SE7 7AX, London, United Kingdom
- 02039945470
- sales@electricpoint.com
- electricpoint.com
3.7
Average
289 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Absolutely excellent customer service…
Absolutely excellent customer service and support from the point of order through to despatch and tracking of delivery.
Quick response to any questions and queries. Would not hesitate to recommend this supplier. Nick went above and beyond my expectations.
18 February 2026
Unprompted review
Reply from Electricpoint
Thank you, Graeme. We're really pleased to hear you were happy with the service from order through to delivery. Nick will be delighted to hear your feedback, we appreciate the recommendation and look forward to helping you again!
This company deserve to do well
This company deserve to do well , they are very helpful even if you have not signed up to any mailing list .
i sent a email question which was quite in depth about storage radiators .
Within 30minutes i had a very comprehensive reply from Nick which covered my questions completely
12 February 2026
Unprompted review
Reply from Electricpoint
Thank you, Mark. We really appreciate your kind words. We're pleased Nick was able to provide a detailed and prompt response to your questions on storage radiators. Thank you for the recommendation and support.
No item delivered and no update received
I ordered an extractor fan that was time sensitive and was expected to arrive within 2 days. One week later, no item and no updates received. Very poor customer service. Funds have been taken so I will be following up formally.
P Jarrett
4 February 2026
Unprompted review
Reply from Electricpoint
Hi Paula,
We're very sorry to hear about your experience and the lack of updates — we understand how frustrating this must be, especially with a time-sensitive order.
This is not the level of service we aim to provide. If you can contact us with your order details, we will look into this as a priority and work to resolve it as quickly as possible.
Kind regards,
The Electricpoint Team
Ben at Greenwich is amazing
I ordered a number of Astro lights and whilst they had to be ordered in and sourced from other branches I was able to call you and speak EP and have clear timings explained. They took responsibility and accountability and understood my need to have these received quickly.
Collecting these there was a manufacturer issue with one and items missing. Ben at Greenwich owned this and overnight pulled it out of the bag and got them to me early the next morning. Called me to let me know they were coming.
Exceptional service compared to the faceless websites out there. Will use again thank you Ben and team.
3 February 2026
Unprompted review
Reply from Electricpoint
Thank you, Phillip. We're delighted to hear Ben and the team at Greenwich provided such responsive and accountable service. We really appreciate your kind words and look forward to helping you again in the future!
Fast, clear, detailed response
3 February 2026
Unprompted review
Reply from Electricpoint
Thank you, Mark. We're glad to hear you were happy with the speed and clarity of our response, we appreciate your feedback!
Great service
Thank you Nick for responding to my request so promptly.
29 January 2026
Unprompted review
Reply from Electricpoint
Thank you for your review. We're glad Nick was able to assist you promptly, we appreciate your kind feedback!
ordered few IN STOCK items but few days…
ordered few IN STOCK items but few days found out that they were not in sotck. poor communication.
22 January 2026
Unprompted review
Reply from Electricpoint
Dear Mahmood,
Thank you for your feedback and for providing the order details. I sincerely apologise for the frustration caused by the delayed delivery and unclear communication regarding your heater order.
You're absolutely right—we fell short of our promise. While your items showed as "IN STOCK," the stock was held at different branch locations, which caused the problem, and it should not have happened on this product type. We should have communicated this much more clearly and proactively on the day you placed your order.
Your order is due to be delivered today, on day 5 instead of our promised 2-3 days, and I understand how disappointing this was, especially given the lack of transparency.
We're reviewing our stock visibility system and communication protocols to prevent this from happening again.
Our Customer Services Manager, Matt Leicester, will reach out to you directly today to ensure we put this right for you.
Again, my sincere apologies.
Electricpoint
Wallbox Query
Sent a query to Electric point about a Wallbox I purchase. Got a very prompt and full reply from a gentleman named Nick. I was very impressed with the service
8 January 2026
Unprompted review
Reply from Electricpoint
Thank you, Alastair. We're really pleased to hear Nick was able to assist you so promptly. We appreciate your feedback and are glad we could help with your Wallbox query!
I have only just joined up with…
I have only just joined up with Electricpoint so remains to be seen longer term but have to say now that I rang to query my order and was resolved very quickly
15 January 2026
Unprompted review
Reply from Electricpoint
Thank you, Simon. We're pleased to hear your query was quickly resolved and really appreciate you giving us a try, we look forward to supporting you going forward!
Did not receive all the items I paid…
Did not receive all the items I paid for. I emailed them back in November and also called. I was told the missing items were on back order and would be sent out. Two months later, still nothing and no follow-up. This feels like a scam.
11 November 2025
Unprompted review
Reply from Electricpoint
Hi Marko,
We're very sorry to hear this and for the lack of follow-up, this is not the service we aim to provide. We completely understand your frustration and agree this should have been resolved much sooner.
Please feel free to email us again at sales@electricpoint.com
with your order number, and we’ll make sure this is looked into as a priority.
Kind regards,
The Electricpoint Team
Received a damaged Panel heater
Received a damaged Panel heater, raised issue, free returned but they sent us back same damaged panel heater which was repaired but not 100%
25 November 2025
Unprompted review
Reply from Electricpoint
Hi Rajinder,
We're really sorry to hear that your replacement panel heater also arrived damaged — that’s understandably frustrating, especially after the first return. While the item you received should have been new, we appreciate that it appears to have been damaged in transit in the same way.
We’re actively reviewing our packaging process to help prevent issues like this in future, and your feedback is really helpful in that regard. If there’s anything further we can do to resolve this for you, please don’t hesitate to reach out.
Kind regards,
The Electricpoint Team
Excellent customer service
Only just placed an order with this company (over the weekend) I emailed them to change the delivery address next day received an email confirming my request
Customer Service spot on couldn’t have asked for more - thank you Tracy
4 January 2026
Unprompted review
Reply from Electricpoint
Thank you for your kind feedback. We’re pleased to hear the address change was handled quickly and smoothly. Tracy will be delighted to know her help was appreciated. Thanks again for choosing us.
What fantastic service just before Christmas
Order arrived next day. Fantastic service. The only downside was that the clips holding the cover in place break easy. So be carefull when puting the light back together upon completion.
Well done to the team in Greenwich. And to Tracy Watson in Customer Services
19 December 2025
Unprompted review
Reply from Electricpoint
Thank you for the great feedback. We’re really pleased to hear your order arrived next day, especially at such a busy time of year. Thank you also for the helpful note about the clips, we appreciate the useful feedback. We’ll be sure to pass your thanks on to the Greenwich team and to Tracy in Customer Services.
Great customer service
I have been using electric point now for quite a while the customer service is great no complaints whatsoever my parts are always on time no issues at all.
5 December 2025
Unprompted review
Reply from Electricpoint
Thank you for your continued support and kind feedback. We’re really pleased to hear you’ve had consistently good service and that your orders arrive on time. We appreciate your loyalty and look forward to continuing to support you.
"Next day delivery" never dispatched.
Electricpoint advertises next delivery, so I ordered some time sensitive items from them and followed up with an email to confirm that they would indeed be delivered next working day. Promisingly, I received a reply confirming that they would be. Three days later, no delivery, no updates, and the order is still marked as "processing". Massive waste of time, will avoid in future.
13 December 2025
Unprompted review
Reply from Electricpoint
Hi Bede,
Thank you for your feedback, and we're really sorry for the frustration caused. We understand you’d checked in about next-day delivery and were told this would be possible — we should have followed through more carefully.
There was a shortage in our warehouse which unfortunately delayed dispatch. As the order still fell within the 2–3 working day delivery window advertised at the time, no further action was taken. That said, your request for next-day delivery should have been clearly noted on the order — had it been flagged, the delay would have been picked up and communicated to you.
We’re genuinely sorry for the inconvenience this caused. If you'd like to get in touch with us at sales@electricpoint.com
, addressed to Matt Leicester, we’d be happy to see if we can look after you on a future order.
Kind regards,
The Electricpoint Team
Had great customer service experience
Ordered a bathroom fan, which was delivered quickly. There was a problem with the product. Called customer service. They arranged a way for me to get a new product sent out immediately while the return was being processed. Can't fault them.
11 December 2025
Unprompted review
Reply from Electricpoint
Thank you! 😊 We're glad the team could help get everything sorted so quickly. Really appreciate your kind words and support!
avoid this company
avoid this company , did not send me a item , trying to get my monay back via paypal
4 December 2025
Unprompted review
Reply from Electricpoint
Hi Matt,
We're sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide.
If you’re willing to contact us with your order details, we’d like to look into this and help resolve the issue as quickly as possible.
Kind regards,
The Electricpoint Team
Excellent Customer Service
I placed an online order mainly because the price of the goods I wanted was very competitive. One item was out of stock at the time but all credit to Nick in customer services for getting that sorted and despatched to me in double-quick time.
9 December 2025
Unprompted review
Reply from Electricpoint
Thank you, Andrew! 😊 We're really pleased to hear you were happy with the service—and glad Nick could get everything sorted for you so quickly. Appreciate your kind words! 👍📦
Great company.
Very clear information regarding the delivery of the storage heater. Ordering straightforward and arrived within the week. When I contacted Electricpoint regarding the serial number I had a reply within 2 hours even though it was later Friday afternoon.
5 December 2025
Unprompted review
Reply from Electricpoint
Thank you, Iris! 😊 We're really glad to hear everything went smoothly and that our team could help promptly. Appreciate your kind words and support! 🔧📦
Poor Comms
Updated: Updated 11 DEC. Company finally got in contact and sent me my £45 order without any further issues. Took 2.5 weeks but it was the lack of comms that was more scary. Added a star for finally delivering.
24 November 2025
Unprompted review
Reply from Electricpoint
Hi,
Thank you for raising this, and we are genuinely sorry for the experience you’ve had. We completely understand how concerning it is when communication breaks down, and we want to reassure you that we are not a scam retailer — we’ve been trading for over 70 years and continue to serve thousands of customers each week.
At this time of year, our order volumes and stock movements are at their highest, which has unfortunately resulted in delays and slower customer service response times. However, this is not an excuse, and we apologise for the frustration and lack of communication you’ve encountered. You should never be left without an update on your order.
We can see that your items were placed on back order because the supplier was temporarily out of stock. You should have received timely updates, and we are reviewing this failure internally.
I am unable to trace your order from here. Could you reach out to us directly?
Please email sales@electricpoint.com
or call 0203 994 5470 and we’ll prioritise your case.
• a full refund processed without delay, or
• an updated delivery date if you still require the items.
Thank you for bringing this to our attention — your feedback helps us correct issues quickly.
Kind regards,
The Electricpoint Team
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