The Electric Tobacconist UK Reviews 1,330

Fantastic customer service from James. I had an issue with my order which got resolved quickly and efficiently. I have been using ET for a few years now and the service is always top notch.

Great company! Will only order from them. Placing an order today and receiving the items next day is fantastic. Great packaging, items delivered safely and a great range of liquids. Thank you very much for your professionalism.

Quick delivery and great quality products. Have recommended to friends so thought I’d review and recommend here too :)

Excellent service and price always order from here and delivery is quick very pleased

Excellent website very easy to use orders come very very quick and prices are excellent. Would highly recommend this website.

Excellent Customer Service as always placed and order on Saturday 21/12/2024 and did not seriously expect delivery before Christmas deliver arrived Monday 23/12/2024 at 9:55 am

I received a faulty battery from them and when I contacted them about it their response was very prompt and helpful and the issue was resolved within hours, highly recommend them

Excellent product availability and pricing are very attractive. Delivery is efficient and also the re-ordering options.

Brilliant service wouldn’t go anywhere else for my oil. Speedy delivery and resolve any queries in the blink of an eye. Perfect

Great site with a huge choice. I've made my purchases via this company since finding them on Google.
I had a problem with an order and the customer service was quick and helpful. They resolved the issue quickly, Politely and very quickly.
Very happy and I would recommend buying through their site.

Fast easy cost effective service within a few days to your door for all your vaping needs

Customer service is great and ordering is easy to do on the website. Prompt delivery too. Its the place to go for good service.

I have been using et since the 1st lock down in 2020 and order juice & pods every month,
The delivery is 2nd to none and the new packaging is in a class of it's own & all the products I've received are awesome, l recommend ET to all my friends and family who vape, it is an excellent company to do business with, l only hope the guys and girls who work there read this to show how much l appreciate all there hard work and customer service 😀

I'd never had need to use their help service before. Although by email the replies were measured in minutes. Really helpful, knowledgeable and patient. They went the extra mile and resolved my issue completely.

I've used them for years and the ordering is quick and easy. Goods always received next working day.

If you vape, this is the supplier to use without a shadow of a doubt.

Have been buying from this website for years, always top notch products and delivery times. I've only had 1 interaction with customer service and it was a breeze, all taken care of over email. Would love to see some sort of subscription service be made available, but re-ordering is so simple it's not strictly necessary.

If you're a pensioner, with no passport or driving licence, forget this company. You'll never manage to verify your age. I have a credit card for goodness sake.

Always amazed by by prompt delivery when placing orders even after 4pm it always arrives next day delivery. I've been a constant return customer now for 6 years for my vape juice, my husband is also now a return customer. I wouldn't shop anywhere else, good value for money and excellent customer service 👌

update to 5 stars on this company, who contacted myself. the customer service was excellent once contact had been made .

Amazing experience! Was dispatched and delivered within 2 days of me ordering. Would definitely recommend

I had a rocky start with my order due to issues with the delivery company, which was quite frustrating. However, the situation quickly turned around thanks to the company's fast action and fantastic customer service. They resolved the problem efficiently, and when the product finally arrived, it was in great condition with beautiful packaging. Despite the initial hiccup, I'm very pleased with the overall experience and will definitely order from them again!