electrified.com.au Reviews 31

I start off with attempting to contact them regarding buying a upgraded BBSHD controller. The time to return my contact took very long 4-5 days from memory, but finally when I got the reply I was offered trade pricing as I was hoping (We're a bike mechanic business and we were suggesting Electrified can supply us when we need high power controllers). We ordered the controller and when it showed up there seemed to be a dodgy seal on the back, the silicone type product used for waterproofing was flaking off. We sent it back which the seller approved and that's when the issues started. Firstly the seller said it wasn't their fault about the issue and wouldn't refund us the freight cost to return it. Weeks rolled by and we had no unit. Finally we get a reply after a month saying that there is the death of a family member and that it will go in a weeks time. 2 weeks goes by and still no product. I contact again and it was promised that it will ship the following day. Well that was 3-4 weeks ago and the seller [Name Removed] has stopped replying to calls, text and email. I went in to the listed address in Thomastown and there's no answer and no indication of the business or any business existing there. Feeling totally scammed. Lies and more lies. Item was received by the company at the end of August and it is now 7th November.

DECEMBER UPDATE: I have received all the money that I spent back. I contacted the seller on a Facebook post and someone responded. The seller is having major health issues and someone is handling matters for him, hence the refund. I have added one star to my review in light of this, but I still had a terrible experience and had to use all avenues to get my money back. At this point in time all buyers should proceed with great caution until this business is legitimately running again.

After searching all over the internet and contacting e-bike store after e-bike store in Adelaide and Melbourne I finally came across ELECTRIFIED, this buisness is 100 percent without doubt the most helpful proffesional and passionate.
I will never use any other e-bike shop this guy is an absolute gun,his knowledge is amazing and he goes out if his way to help his customers.
Thank you so much ELECTRIFIED 🏆🏆🏆

I bought an E Moped (CHINESE) from an Australian dealer with lots of trouble, even a fire, did my head in trying to sort it out through warranty and in the end took drastic action. Then found ELECTRIFIED Robert Simonoski this guy saved my sanity and belief in "E" for electric motion and "S" in service. I live in Western Australia but Rob went to work, let me cry on his shoulder, and then went to work sending what he thought I needed, I was happy but Rob wasn't, so he sent another lot that has made me even happier. The attention to satisfaction and detail is beyond belief. A wonderful experience for me.

The guys at Electrified seem to be pretty busy - being self employed I know what it takes to not answer your phone anymore...
I messaged via SMS, so the reply could happen at their terms - it happened, surprisingly on a Sunday - when less involved busy people would look after their own affairs.
- their help was not only free of charge, the expertise stands out and above.
When skilled workers are busy looking after other customers, I wouldn't (and can't) expect them to look after me instead - but after. They do look after you, go the extra mile - and successfully too!
Straight forward expertise,, answers to questions nobody else seems to have an answer for - I'm a happy customer and highly recommend them!

I have phoned left voicemail, emailed, used the chat channel on the website, and used the Shop app channel but not getting any answers on delivery date. This site is last resort for the best. In reading these reviews it looks like there is a similar issue with other purchasers although I am wishing i had seen this website's reviews of electrified before i ordered my 48v triangle battery. I have ordered a BBSHD ECU upgrade before and it arrived so i thought this was a safe purchase. I ordered this battery to use on multiple bikes but I don't want to wait indefinitely.
How hard is it to pick up the phone or answer an email ?

Same as the others are writing.
As soon as they get the money, there is no more response to emails. My package was supposed to depart 1.st december but nothing happened since then.

Great communication
Very helpful
Delivered on time
👍👍👍

!! BEWARE !! - Electrified.com.au - Purchased and paid for 320 USD worth of e-bike equipment on 16.08.2023. As of November 2023, nothing has been delivered, nor has any of my e-mails to their sales address has been replied to. It's either a scam site or ceased operations and continues to take orders from unsuspecting customers like me. I must be refunded my payment as soon as possible.
Edit: On 13.01.2024, after 5 months of waiting, I have finally received - the wrong item!
Think twice before purchasing anything from them.

Definitely avoid these guys. Bought a replacement battery for my ebike, 2nd time on charge caught fire and burned the garage out ! Could have quite easily burned the house down. No response from Electrified. Don't risk it !!

Paid over $2k - Battery finally turned up and was arcing when moved around, I had to cut it apart and dismantle it to stop it from catching fire - BUYER BEWARE
Unless you like misery, do not purchase from Rob, electrified.com.au. he will take your money and not deliver for months. he never answers his phone and is impossible to get a hold of. I ordered in Dec 22, it didn't turn up till may, and then it nearly exploded. after making it safe it was clear poor workmanship was to blame. get in contact with me and I will send you photos.

Totally recommend Electrified for BBHSD upgrades .Heaps of aftermarket options available on website. As I didn’t know much about Bafang upgrades I peppered staff with questions and got exactly what I was after in the Frankenrunner controller .
My bike pulls about twice as hard and motor revs out to not have to change out of second gear all on 48v.
As I am in Melbourne I was able to have the system installed by electrified . Professional service by qualified electricians.
Looking forward to my 72v battery upgrade from Electrified .

Excellent BBSHD upgraded controller I purchased from them. I have double the power now.

Good communication, product was of good quality.
Postage time was a little long but good experience over all.

Electrified went above AND beyond in getting my item to me after a slight delay. Gold star! Would recommend for bafang spares and batteries for ebikes.

First message:
How must i rate you without receiving my battery because your bank has flagged my purchase as medium risk for fraud.
I am at ABSA Bank at 0415021111 or ABSA Fraud hotline at 0860557557 and set your questions to them. You have received my money in cash 916.36 AUD, so please send the battery. I presume that it is fraud from that side.
Thanks
Leon Saaiman

Second Message :
To Oelectrified (Attention Rob)
I herebylike to ammend my rating from one star to 5 star due to missunderstanding by me, during our previous conversation. I sincerely would like to tank Rob for his patience and understanding due to the fact that i am new to transactions such as in this case.
Rob thank you for directing and coaching me. What confused me was that the refunded amount from your side was only paid by your financial institution on 08/12/2022 and not on the 25/11/2022 as stated previously by your financial department.
Rob you really deserve a huge applause for your patients. Oelectrified are one of the most reliable firms in the world.
I am now just waiting in anticipation for the shipping of the battery. I just received now my tracking number. Thank Rob.
Regards
Leon Saaiman

Thanks Robert for your patience in advising me on not only the best possible combination of components,but also hitting the sweet spot for reliability,performance and amazing value for money! I can’t recommend highly enough!

No information about this since purchase. No info regarding postage times for this, no communication at all.

(Posted on productreview.com.au as well) I ordered a cyclone 3kw kit. My email was on the invoice and I put my shipping address in the emails from sales at electrified. After 3 months the kit never arrived so I applied for a transaction dispute through my bank and they got my money back.

Good communication and very helpful when I needed a different connector than the battery was equipped with as standard. Very solid battery, the bike feels much more lively and I have not managed to run it down yet despite some long trips!

Long delayed of the product..no good communication..it took another 3 weeks before the product arrives after i just paid express delovery