Disappointed with both the product and the service
We bought an Electrolux freezer with a no-frost feature, thinking it would be a reliable appliance. But during the warranty period, it started having defrost issues. When I called customer service, they told me to just manually defrost it and that it would fix the problem. I did exactly that, and it worked — for a while.
About a year later, a new issue started: the freezer began tripping the electricity in our apartment. We contacted Electrolux again and asked for a technician to come take a look. He showed up, spent less than a minute inspecting it, and told us the freezer was non-repairable due to frost buildup.
It honestly didn’t make any sense. How does a no-frost freezer end up with frost issues bad enough to kill it? And why were we told to fix it ourselves when it was under warranty? It feels like that advice ended up working against us when we needed proper support.
If you’re still within your warranty, I’d strongly recommend not doing anything yourself — push for them to actually inspect and repair the product. Based on my experience, I wouldn’t buy from Electrolux again. The quality just isn’t there, and the support left us feeling completely let down.