Electronic Star Reviews 2,535

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Terrible experience. I have been sent faulty goods which were exchanged but then still faulty. After sending photo and video evidence of the replacement they are no longer contacting me even though I... See more

Company replied

Rated 4 out of 5 stars

I ordered a rowing machine [Capital Sports M1] which was advertised at a good price. After ordering I got a bit worried after reading negative reviews of the site, and my order was showing stuck in c... See more

Rated 1 out of 5 stars

The level of poor communications with this company is beyond acceptable in todays world of internet buying. No response to my emails, though I did get an ID number!! That didn't matter when I went... See more

Company replied

Rated 5 out of 5 stars

We ordered a Klarstein mobile air conditioner last summer from Amazon. This summer the air conditioner just stopped working bei itself. We contact Amazon first for customer support, but Amazon redirec... See more

Company details

  1. Electronics store
  2. Kitchenware Shop
  3. Hi-fi shop
  4. Outdoor furniture shop

Written by the company

About us Chal-Tec GmbH was founded in September 2005. Our company headquarters are located in the middle of Berlin, just a few minutes' walk from the legendary and prestigious Friedrichstrasse, in the immediate vicinity of Fischerinsel (Spittelmarkt U2 subway station). OUR GOAL? Quite simply – an answer to the question: Does DJ equipment have to be so exorbitantly expensive that you either have to give up buying records for months to save on the accessories – or do you have the less common type of parent who is generous and enthusiastic about DJs? The simple answer: NO! There are good products at a low price. In addition, marketing and sales costs are reduced thanks to the Internet, so that price advantages can be passed on to customers. We use these terms and conditions to achieve our actual corporate goal: » We want everyone to be able to be creative – simply because we are too. « From our customers' point of view, we seem to be on the right track. Since our early days, we have been able to steadily increase sales, so that we are now a well-known and established online retailer throughout Germany. And one of the leading PowerSellers on eBay. There is hardly a place in Germany where we do not have satisfied customers. We have also gradually expanded our product range along the way. Electronic-Star supplies its customers with products from all over the world of electronics – e.g. functional TV mounts, home cinema screens, DVD players and micro stereo systems. In addition, there is a wide selection of car hi-fi and multimedia, electroscooters and digital cameras. Everything always at the price limit. And our assortment continues to grow. However, one thing remains unbroken: our passion! THE NEXT CHAPTERS OF OUR SUCCESS STORY? In the coming years, we will continue to intensify our efforts and let the electronic star shine brighter and brighter throughout Europe. Fair pricing is just one of our principles. Fast delivery times and security when shopping are just as much a part of this as openness towards our customers and their questions and suggestions. No compromises. It's something we've been working on persistently since our first turntable sold - and will continue to do so. We are proud to have convinced a steadily and rapidly growing number of customers with this recipe. If you're not already one of them, welcome! We will treat you like our first customer - but with the experience of countless sales. Our constantly growing team and countless helpers at our partner companies are looking forward to meeting you. This promise is included in every order.


Contact info

3.2

Average

TrustScore 3 out of 5

3k reviews

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No history of asking for reviews

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Replied to 94% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Mega super seller I highly recommend

I was afraid to buy from them. The company is located in Berlin. But I decided to buy the device, the price was super attractive. Up to 50% cheaper than in Ireland, with free delivery to Ireland. Product 100% as described, packed very carefully. Shipped using UPC and delivered 2 days ahead of schedule. I am super happy and will definitely come back here for shopping. 100% recommend

13 December 2021
Unprompted review
Rated 1 out of 5 stars

Not local to Ireland, and not able to buy advertised product

I ordered and paid for an undercounter fridge on this website. Money was taken from my account, but after no sign of delivery and multiple follow ups I was told the product was not in stock (despite the website still advertising it as in stock). Payment went to a different company name (not in Ireland), customer support were from a different company again (not in Ireland)- they were actually responsive and helpful but couldn't fix the basic problem of all the various companies behind this website not actually being able to provide the product. Cannot recommend trying to buy from whatever company this actually is.

7 December 2021
Unprompted review
Rated 1 out of 5 stars

3 order canceled after 2-4 weeks…

3 order canceled after 2-4 weeks without further info.
Ordered paviljon, There was Storm and it bended after 5 mounths. Wanted to apply warranty, and they told me I have to disemble it (1 day work), send whole paviljon back (55kg, 2.5m height) on my own expense (at least 100€), I asked them could they send me instead ust new parts I will pay for them, answer was no they dont offer repair parts.
Quality is bad I see rust after 5 mounths.
Definitly dot recomend store
Dobt get fooled by low price, in the end its waste of money

2 November 2021
Unprompted review
Rated 1 out of 5 stars

Two unfulfilled orders in a month

I've had two recent experiences with the seller on two different sites - CDiscount and Darty (France). I ordered a Klarnstein heater from them via Darty - a sound system was delivered instead. I was informed that the reference on the Darty website was incorrect and they couldn't honour my purchase. I was sent a UPS ticket for return, but because of the size of the parcel, I had to carry it around three UPS places before one would take it (out of pity) because I would have to pay extra to have it collected. The item was finally returned. I bought the heater elsewhere but tried to buy some feet for it from them via CDiscount. I was sceptical, and rightly so, because I've just been told that they can't honour that either and they have refunded the money. Complete waste of time dealing with them - avoid.

4 October 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a Mosquito zapper on Thursday…

Ordered a Mosquito zapper on Thursday and it still hasn't been sent at all (after 6 days..).
Customer service? Non existent, just waited 40 mins on the phone (for the second time) just so this guy accidentally hangs up on me and doesn't even bother to call back (which means I'll have to phone these idio*ts again for cca. 30-40 mins)...
Conclusion - don't buy anything from these individuals - they're far from being fair with their methods...

28 July 2021
Rated 5 out of 5 stars

This is my first time buying a product…

This is my first time buying a product from Electronic Star, so I don't have much experience with the team. However, the purchase was quick and easy. The product perfectly suited my needs and the description on the Electronic Star website. I am fully satisfied.

28 June 2021
Unprompted review
Rated 1 out of 5 stars

Blumfeldt Rising Sun Heizstrahler silber, 3RD RETURN ITEM

Purchased outdoor heater, it was delivered faulty with broken tubes, took 3 days to get hold of them to replace it. had to box and take it back to post office, and order a new one, the second one turned up exactly the same with broken tube and it was a used item, had scratches on the back. Return the 2nd one and order a 3rd one, guess what, the 3rd arrived the same, second hand and broken tube. THIS IS A WORST COMPANY THAT I EVER HAD TO DEAL WITH, THEIR PRODUCT SHOULD BE BANNED AND THROWN IN TO BIN.

1 May 2021
Unprompted review
Rated 5 out of 5 stars

I ordered 2xB stock items from hifi…

I ordered 2xB stock items from hifi tower - auna karaoke disgo box bt: highly recommend and rowing machine capital sports flow m2: highly recommend and because there was a problem with their payment system it took them a while to process the payment but my B stock products where gone and they sent new ones instead for the same price as B stock, free and fast delivery to IE! Highly recommend

29 April 2021
Unprompted review
Rated 5 out of 5 stars

Order 2021-5785228 is my second order…

Order 2021-5785228 is my second order with them. Never any issues, good product and service. Courier delivered to ROI and was very helpful about carrying pallet twice. No brexit issues. Excellent.

19 April 2021
Unprompted review
Rated 1 out of 5 stars

No delivery, no response to email.

I ordered and paid for a dog kennel. It said on the web site 7 to 10 days. Later it sent me a projected delivery date with the comment no tracking would be available. Then DHL, apparently the carrier sent me track information that would update and track. Up to now after two weeks it tells me it hasn't been moved from the Electronic Star facility.

12 April 2021
Unprompted review
Rated 1 out of 5 stars

Although I bought from CH I would not…

Although I bought from CH I would not recommend this shop. The customer service is beyond bad...well it is 0 customer service. Just disappointing if you‘ve spend a lot of money and if the product is defect nobody is interested anymore. NEVER again!!!!!

6 April 2021
Unprompted review

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