Electronic Express Reviews 

17,216
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 881 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being amazing, polite, and professional, often highlighting their helpfulness and knowledge. Many also report positive experiences with delivery, noting that teams are friendly, efficient, and ensure products arrive on time and are handled with care. The overall service is frequently described as top-notch, with reviewers often recommending the company. However, some customers noted issues with product quality upon arrival, receiving items that were defective or broken. Others experienced significant delays or rescheduling problems with deliveries, sometimes waiting longer than expected or receiving late notifications. Additionally, a few people found online ordering and pickup processes disorganized, leading to missing items or confusion.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, often praising the speed and efficiency of their... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with product... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness and friendliness of... See more

Order

Customers had ambiguous experiences with order, with some reporting fast processing and delivery, good deals,... See more

Service

Reviewers highlight positive aspects of service, with many praising the friendly, knowledgeable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The people at the store was amazing. The delivery team was outstanding, The bad thing i can say is there is no instructions booklet, I scanned the code and only gave me information about my phone .Tha... See more

Company replied

Rated 4 out of 5 stars

I think Electronic Express did a great job. But the shipping was horrible. After my purchase I received a tracking number and date for the delivery. I took time off work and waited several days. Then... See more

Company replied

Rated 5 out of 5 stars

How easy it was to get a great deal. Buying online was hassle free. The additional parts needed for hookup were easily advertised and it wasn't a gimmick pricing markup. The additional parts do not n... See more

Company replied

Rated 5 out of 5 stars

Speed Queen is the basic standard that all appliances should adhere to. Thank you to all of your employees for their support and focus on your mission in having the best available appliances for the... See more

Company replied


Company details

  1. Electronics store
  2. Appliance shop
  3. Computer & Accessories store
  4. Computer Shop
  5. TV shop
  6. Washing Machine & Dryer Shop

About Electronic Express

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

4.1

Great

TrustScore 4 out of 5

17k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(17,216)

858 reviews in the last 12 months

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Rated 3 out of 5 stars

I ordered a GE Ultra 2.0 Nugget Ice…

I ordered a GE Ultra 2.0 Nugget Ice Maker because I live 2 hours from Nashville where it was in stock. Tracking showed it leaving there and going to nearby Lebanon. They shipped via Amazon/USPS and my tracking ended there. The real problem is the product says Team Lift on the box. Rural carriers aren't covered if they injure their back lifting it solo even though it was maybe 50lbs tops. So I was left a note to come pick it up at the Post Office. I went there and they couldn't find it, so I returned the following day and finally got it. Took 9 days total and tracking still has it in Lebanon, TN. I should have driven the 4 hours there and back instead of getting it shipped. Electronic Express should have known to use UPS or FedEx, not USPS for this item.

28 June 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery, would definitely recommend

10 July 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 1 out of 5 stars

I ordered a tv from them to have…

I ordered a tv from them to have shipped to my house on the other side of the country. I expected it to be a delivery that required a signature, and as I've done in the past, I either sign the slip or have it help at a customer service center (not an access point) for me to pick up. For whatever reason, Electronic Express put extreme restrictions on the delivery (adult signature required) which means that I cannot leave a signature for it and I cannot pick it up anywhere. On top of that, UPS will only deliver during the day (between 11 and 4) so there is no physical possibility for me to receive the package. UPS said to call the ship (Electronic Express) to remove the restrictions so it can be help somewhere, called them, they won't. So basically I paid for a TV, that was shipped all the way across the country even though there was never a humanly possible way for it to ever be delivered. And Electronic Express made it very clear they won't do anything about it.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

My order was processed and delivered to me way faster than I expected and they had the best deal for on the market

9 July 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 3 out of 5 stars

Too long from purchase to delivery

Too long from purchase to delivery

27 June 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback. We apologize for the inconvenience. Your review has been forwarded to members of management for review.

Rated 5 out of 5 stars

Electronic Express is an exceptional online business …

This was my first buying experience with Electronic Express. I live in New Hampshire and we purchased an 85 inch TCL TV for our son in Georgia so we were concerned about everything going smoothly and this extra large TV being delivered undamaged.

Electronic Express is an honest online retailer. We experienced a flawless transaction; excellent communications exceptional customer service, the shipping company did an outstanding job.

The 85 inch TCL TV was delivered undamaged and on time. The delivery crew was courteous and very helpful in getting this huge TV into the house.

Once unboxed and set in place the TV looks great and performs as advertised.

I highly recommend Electronics Express and will definitely use them again if the opportunity presents itself.

6 July 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the detailed feedback on your TV order!

Rated 1 out of 5 stars

Didn't receive all items

The description of my purchase included an hdmi cord and a 12 month subscription of some sort. I didn't receive either and reached out to customer service. I never heard back.

25 June 2026
Rated 3 out of 5 stars

2 weeks later received in stock product

Ordered in stock refrigerator. Days later no communication. Contacted customer service and was informed not in stock could pay more for stainless that was. No! Was told later that week it would be in. Two weeks later I contacted again and finally said in two to three days it would be in. Then didn’t haul off the one I paid to have hauled off and had to come back. Communication lacked extremely. Will never purchase online again ordered June 24th, wasn’t installed until July 10

24 June 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback. Your review has been forwarded to members of management for review.

Rated 5 out of 5 stars

I called the store after searching…

I called the store after searching online. Great product and customer service. Tech support is supposed to call me today to set at time to come to my business to help network setup.

8 July 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

We ordered a new roomba and using the…

We ordered a new roomba and using the website was so easy. The order arrived when they said it would. Everything was simple and easy and their price was the best on line any where we could find.

30 June 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

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