The buying part went extremely well. Only problem was on delivery end. Did not come on expected date. Was about 3 days later. In fairness, I should say the truck was broken down on my delivery date, h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
How easy it was to get a great deal. Buying online was hassle free. The additional parts needed for hookup were easily advertised and it wasn't a gimmick pricing markup. The additional parts do not n... See more
Company replied
The delivery driver was incredibly friendly and placed the product exactly where I wanted it to be located; all I had to do was unbox and plug it in. The product also arrived in a timely manner, and... See more
Company replied
Samsung Electric Front Load Washer and Dryer. On sale for $1399; so $700 each. Easy online purchase. Also purchased Delivery and Install with Parts, and Haul Away for former front loaders; 18 yr old... See more
Company replied
Company details
- Electronics store
- Appliance shop
- Computer & Accessories store
- Computer Shop
- TV shop
- Washing Machine & Dryer Shop
About Electronic Express
Written by the company
We make it happen
Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.
Enjoy a Knowledge-Backed Shopping Experience
When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.
Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!
Shop Weekly Deals
Products
Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).
- Kitchen Appliances
- Laundry Packages
- TVs
- Computers
- Video Games
- Toys
- Musical Instruments
- Smart Home Devices
- Small Appliances
- Furniture
- Mattresses
- Outdoor Living
- Fitness Trackers
- Smart Watches
Financing
We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.
Financing Plans
Services
We offer several support and repair services to help you get the most out of your electronics.
- Local Appliance Delivery & Installation
- After Sale Services
- TV & Home Theater Installation
- Smart Home Installation & Network Setup
Enterprise-Level Sales
We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.
Corporate Sales
Builder Sales
Contact info
418 Harding Industrial Dr, 37211, Nashville, United States
- 615-259-2031
- trustpilot@electronicexpress.com
- electronicexpress.com
4.1
Great
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Electronic Express
Thank you for the feedback.
Great experience
Great experience. Messaged customer service and they politely replied right away. Product came quickly and was of good quality.
31 May 2026
Reply from Electronic Express
Thank you for the detailed feedback.
Reply from Electronic Express
Thank you for the feedback.
Great customer service and reasonable…
Great customer service and reasonable prices. Delivery was fast
30 May 2026
Reply from Electronic Express
Thank you for the feedback.
My package says delivered and it’s been…
My package says delivered and it’s been 2 days and it’s nowhere to be found.!
30 May 2026
Reply from Electronic Express
Thank you for the feedback. Please contact our customer service team so they can investigate your situation.
The gentlemen that brought in and…
The gentlemen that brought in and hooked up our washing machine were great! 10 out of 10! They were fast, thorough and very informative.
30 May 2026
Reply from Electronic Express
Thank you for the feedback on our delivery and installation service. Enjoy your new washing machine!
Reply from Electronic Express
Thank you for the feedback.
Reply from Electronic Express
Thank you for the feedback.
Reply from Electronic Express
Thank you for the feedback. Please contact our customer service team to schedule a return. If you have the time, could you let us know how the product was improperly advertised so we can look into making a correction?
Reply from Electronic Express
Thank you for the feedback.
Product arrived on time and in great…
Product arrived on time and in great condition! Thank you!
15 May 2026
Reply from Electronic Express
Thank you for the feedback.
The communication was excellent
The communication was excellent. I was notified on a constant basis of when my delivery was scheduled. On the day of delivery, I was notified on the day and 30 minutes before their arrival. Installation went great without any problems. I received the best customer Service. I like the way they operate.
28 May 2026
Reply from Electronic Express
Thank you for the feedback on your delivery and installation!
Put a po box down and thihorrible companys company…
Put a po box down and this company didn't tell me ups doesn't drop off packages at my post office then post office would have so
Red
They sent out package then sent it back. But still charged me 600 dollars for item they knew they couldn't deliver
28 May 2026
Reply from Electronic Express
Thank you for the review. Your feedback has been sent to management to consider adding a PO box check to our order fulfill process to avoid this issue from occurring in the future.
Received damaged bezel
Waited a full week for the product to arrive and when it did, one of the bezels (for Frame TV) was broken. I called the company immediately, now I have to wait another week (or so) to get refunded and place another order. Plus it was my responsibility to repackage and take to the UPS store. I think they should have immediately sent me a replacement.
28 May 2026
Reply from Electronic Express
Thank you for your feedback. We're very sorry that your bezel arrived damaged and understand how frustrating it is to wait for a product only to have an issue with it upon delivery.
While we know a replacement would have been your preferred solution, our process in these situations is to issue a refund so a new order can be placed. We also understand that repackaging and dropping the item off for return was an inconvenience. Unfortunately, because we were not contracted to provide installation services, we are unable to take responsibility for repackaging or handling the product after delivery.
How easy it was to get a great deal online
How easy it was to get a great deal. Buying online was hassle free. The additional parts needed for hookup were easily advertised and it wasn't a gimmick pricing markup. The additional parts do not normally come with the unit. I did my research.
The delivery was early due to cancelations and I was able to call the driver back immediately to confirm someone would be present. I was told by my girlfriend they were very polite courteous and professional. They put our brand new washer and dryer exactly in the proper area and it runs great and looks sharp. Couldn't be happier
26 May 2026
Reply from Electronic Express
Thank you for the detailed review on your washer dryer order!
Meh.
I ordered something I was very excited to receive and after 6 days I reached out inquiring about when it would be shipped and only then was I told that the item was damaged and couldn't be sold. I asked if I could see a photo of it to assess the damage myself and was told it was thrown away. I would have liked the option to see it and purchase it anyway because I wanted it that badly. The item is very hard to find. I am suspicious about whether or not it was thrown away. I would have liked to have known when i placed the order that it wouldn't be completed.
26 May 2026
Reply from Electronic Express
Thank you for the detailed feedback. We apologize that our process didn't include you to provide you a chance to decide if we should continue with the order anyway. Your review has been forwarded to management for consideration.
The guys were great
The guys were great. Very helpful and meticulous on handling my order and installing. I greatly appreciated the service!
11 May 2026
Reply from Electronic Express
Thank you for the feedback!
Reply from Electronic Express
Thank you for the feedback!
Was exactly what was pictured and I…
Was exactly what was pictured and I received it quickly
25 May 2026
Reply from Electronic Express
Thank you for the feedback!
Reply from Electronic Express
Thank you for the feedback!
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