Electronic Express - Florence Reviews 30

TrustScore 4 out of 5

3.9

398 Cox Creek Parkway, 35630 Florence, Alabama, US


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See what reviewers are saying

Rated 5 out of 5 stars

They safely deliver the refrigerator. Got it up the porch stairs & into the house without damaging it. We were pleased with delivery boys. George McSwain was a joy to work with! He was helpful in ev... See more

Rated 1 out of 5 stars

Bought this whirlpool pair & the dryer broke first time we used it. Drum liner came out factory defective. Called the store to report it. Was told it was a warranty claim & they are usually very quick... See more

Company replied

Rated 4 out of 5 stars

I was looking for 1 small and 1 medium cutting board to match the ones I already have. After a lot of searching, Electronic Express was the only place I found them. After I placed my order & received... See more

Rated 5 out of 5 stars

I was ready to buy a dishwasher. I went to another store first, and they didn’t take any time to tell me the features of anything. Just pointed at them and said, “Here they are.” So I left. Walked int... See more


Company details

  1. Electronics store
  2. Appliance shop
  3. Computer & Accessories store
  4. Computer Shop
  5. TV shop
  6. Washing Machine & Dryer Shop

About Electronic Express - Florence

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

  • 398 Cox Creek Parkway, 35630, Florence, Alabama, United States

  • 1-256 980-6194

3.9

Great

TrustScore 4 out of 5

30 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Almost 5 stars

I was looking for 1 small and 1 medium cutting board to match the ones I already have. After a lot of searching, Electronic Express was the only place I found them. After I placed my order & received one board, I was disappointed when EE informed me that the other size was out of stock (I think it was discontinued). However, I am glad to have the 1 board. It arrived quickly, in good condition.

18 June 2023
Rated 5 out of 5 stars

I was looking for a specific make and…

I was looking for a specific make and model tv. I called another box store only to be brought to the store on false pretenses. They didn't have the TV I asked about and tried to sell me one just as good. It was over an hour drive. I called electronic express talked to Chris. He said he had that tv and would hold it for me. So after nearly a 2 hour Dr got there and he indeed sat that tv aside. I had multiple questions and comparisons and Chris answered them all and yet didn't try to force or pressure sell me on another tv nor assesories I didn't want or need. Chris is the man. Call or go by and ask for chris

1 July 2023
Rated 5 out of 5 stars

They safely deliver the refrigerator

They safely deliver the refrigerator. Got it up the porch stairs & into the house without damaging it. We were pleased with delivery boys.
George McSwain was a joy to work with! He was helpful in every way. He is very knowledgeable and tries so hard to please his customers. We were so impressed with George we are buying another appliance at Electronics Express this week!

27 June 2023
Rated 1 out of 5 stars

Every appliance I had malfunctioned

Every appliance I had malfunctioned. I attempted to contact the local store and corporate numerous times over the coarse of 6 months ,only to get No assistance. I spoke with the corporate assistant who always would say she would return my call and never did .The warranty on appliances was no help … they would send technicians to the home and they would leave without doing anything only to reschedule another appointment 8 weeks out…we eventually paid ourselves to have them serviced privately. Poor service at its finest. Nothing short of a nightmare, I will never shop there again.

1 January 2023
Electronic Express - Florence logo

Reply from Electronic Express - Florence

Thank you for the review. Your review has been forwarded to members of management for their own review.

Rated 5 out of 5 stars

Quick and convenient

Was able to see what was in stock online. Found what i wanted and went to the store. Staff member asked if i needed help, he found the tv I wanted, rang me up and they loaded it in. Was in and out within 5 minutes. Great transaction and didn't waste my time.

21 April 2023
Rated 5 out of 5 stars

Had a great experience

Had a great experience. The 1st guy wasn't quite familiar with area I was in but he stayed with me and told me about what he did know until the other salesperson was finished with another customer.

15 March 2023
Rated 5 out of 5 stars

Glad I decided on Electronic Express.

When I walked in the door, several sales people were standing inside. Chris left the group to ask how he could help. I told him what I was looking for and he took me straight to it. He didn’t try to sell me something “bigger” or “better”. He explained about the computer I had asked for. I really enjoyed my experience. The price was great and the tech I took it to in order to take information from my old one to the new one said I had made a good choice. I am thankful I went to Electronics Express.

5 June 2023

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