After driving 70 miles to pick up the TV at your Hermitage store, my positive customer satisfaction is thanks to Brody at your Hermitage store. I walked in, he greeted me at the door, answered my ques... See more
Company replied
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After driving 70 miles to pick up the TV at your Hermitage store, my positive customer satisfaction is thanks to Brody at your Hermitage store. I walked in, he greeted me at the door, answered my ques... See more
Company replied
I purchased a washer online to replace the old one that had just conked out. My order arrived on the day and time as I requested. I was given updates before and during and after delivery. Everyone inv... See more
Dishwasher is good and quite. Dishwash time seems long but does a good job. Installation was quite questionable however. I fixed to leak in the drain line connection myself. I also removed the two... See more
The Good: Price; Installers arrived within designated window, and removed old appliances and got the new ones in quickly. The bad: Installers did not have tools to unhook water line. Unable to i... See more
Written by the company
Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.
When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.
Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!
Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).
We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.
We offer several support and repair services to help you get the most out of your electronics.
We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.
5108 Old Hickory Blvd, 37076-2568, Hermitage, Tennessee, United States
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Replied to 87% of negative reviews
Typically replies within 1 week
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I waited so long for the Samsung refrigerator panels that I couldn’t wait anymore so I bit the bullet and took what they had stocked. … I hate the colors that I received. So I emailed corporate and told them about my experience. Months have passed and I haven’t heard a thing from them. Too bad because I had a pretty good experience other than having to wait for panels that never came in. I don’t see how you expect someone to wait so long with an incomplete fridge in a brand new home. You should have a better policy set up from the beginning to let the customer know when they order something and it takes almost a year to receive the full product. I will be purchasing new panels and it won’t be from electronic express!

Reply from Electronic Express - Hermitage
William Whitfield was wonderful! He was very helpful and knowledgeable. He answered every question we had and I was impressed!
The guys at the store were a great help and got us what we needed quickly.
Super easy to order and arrived at my home quickly!!
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