Elegance Urban Reviews 

Don’t bother with this company.
The returns policy won’t allow you to return an item bought in the sale.
The policy is tucked away on the website so not obvious information to customers.

The item didn’t fit and is very poor quality for the price charged even at sale price.
I was offered 75% of what I paid in store credit that I’m unlikely to use.

Terrible customer service.

DO NOT BUY

My 'orthopaedic' boots are thin and very poor quality. The plastic stench means I cannot even wear them. Tried to get a refund and they said they were on sale...clever: everything is always on sale so the refund policy never applies.

As per all others - jacket arrived 29/12/24 missed sons birthday on 17th december and Christmas..... they will not resposnd to my requests for return address and refund..took advice and have sent this ...(minus my details) .Elegance Urban
Dear Sir/Madam,
I am writing to escalate my complaint regarding the purchase of the Jaylan - Men's Winter Coat (Blue / XL) for £59.95 made on ??? December 2024, and request to cancel my order and receive a full refund
After placing my order, I became concerned about the delivery when it had not arrived by the required date (???? 24) I contacted you on your email suport page, via your Elegance-Urban website’s contact page, and attempted to reach you using the phone number provided, but unfortunately, I received no response.
On ??? December 2024, I formally requested the cancellation of the order and asked for return address details so that I could return the jacket for a refund. Despite multiple attempts to communicate, you did not respond to my request.
The jacket eventually arrived on 29 December 2024, and I once again reached out to you via email and your website to request a return and a full refund. However, I have yet to receive any response to my ongoing communications.
As of today, I have contacted Citizens Advice to help escalate the matter to Trading Standards and have initiated a chargeback through my bank as the payment provider.
If I do not receive a response or resolution from you within 7 days, I will be forced to escalate this matter further by pursuing a Small Claims Court action.
I expect prompt acknowledgment of this complaint and a full resolution to the issue.

Order placed for jacket 5th December, still not arrived!
Supposedly in transit 20th December, started doubting it was never going to arrive some time ago. Head office/contact address all different countries. Avoid at all costs

They are advertising Bertha orthopaedic trainers, no cheap, ordered 18/10/24 unable to get a response 6 weeks later so have asked my credit card bank to reverse payment, however they have arrived 13/12/24, they are shocking, no support hard as rock, no removable insole, cheap plastic had sole not non slip, not worth a £1, came from China although website says Netherlands, several companies selling the same rubbish, walk away! Will cost £15 to return to China tracked