Absolutely first class, placed an order for a black towel rad, 4 hours later my wife changed her mind and wanted anthracite. Rang first thing in the morning spoke to Abraham and he changed the order n... See more
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Spoke with a chap called Ibrahim (Abraham). Absolutely lovely chap. Explained to him what i wanted and wanted to achieve and i couldnt have got anyone more helpful or knowlegeable. He went thro... See more
Company replied
Their service was exceptional. In the best way possible. Swift delivery ordered 11 pm on Tuesday and delivered on Thursday. Video'd myself opening the package to check for damage. Beautifully an... See more
Company replied
Radiator arrived promptly as expected. Delivery driver was ignorant and just ignored me. Unfortunately a tiny scratch on top bar of rad that can be felt ever so slightly. Don’t have time to return etc... See more
Company details
Written by the company
Elegant Radiators was founded with the goal of offering niche-sized towel radiators and direct replacement towel radiators that cater to the specific needs of our customers. We take pride in our ability to supply these unique products directly from the world’s leading suppliers to both local small trades and end customers, ensuring quality and reliability at every step. Our competitive pricing sets us apart in the UK market, as we are committed to offering towel radiators that feature more bars compared to other retailers, enhancing both functionality and aesthetics in any bathroom setting. At our Coventry store, we stock over 10,000 towel radiators in a variety of finishes including chrome, white, black, and anthracite. Additionally, we offer a comprehensive range of valves, heating elements, and other spares and accessories to meet all your heating needs. At Elegant Radiators, customer satisfaction is at the heart of everything we do. We understand that our success is built on the trust and satisfaction of our customers, which is why we prioritize excellent service and quality products. Our marketing strategy heavily relies on word-of-mouth and network marketing, and we believe that happy customers are the best advocates for our brand. We are dedicated to maintaining high standards and continuously improving our offerings to meet the evolving needs of our customers. Thank you for considering Elegant Radiators – where quality meets reliability.
Contact info
3 Crondal Road, CV7 9NH, Coventry, United Kingdom
- 02477220780
- info@elegant-radiators.co.uk
- elegant-radiators.co.uk
4.6
Excellent
277 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Quality Towel Radiator.
High quality towel radiator which is well finished.
Delivery time was excellent.
15 October 2024
Reply from Elegant Radiators
Thank you for your fantastic feedback! We’re delighted to hear that you’re impressed with the high quality and finish of your towel radiator. It’s also great to know the delivery met your expectations. We appreciate your support and look forward to assisting you again!
Elegant Radiators Team
Incorrect product description and worse customer service.
Not really much more to say - the item was not how it was described on the website (by a significant factor) - called customer service to arrange a return/refund and let's just say they were NOT happy about it - It doesn't look like they'll let me return the item, I could physically return the item, it's only a small bracket, but it seems unlikely they'll process a refund. Also, it appears as though their terms of service and refund policy are simply copied from another source, and seem to relate to physical media such as Books, DVD's, Video Games and Records. So do be careful.
4 November 2024
Unprompted review
Reply from Elegant Radiators
Thank you for your kind words! We’re so pleased to hear that you found exactly what you were looking for. It means a lot to us that you’d choose us again we’ll be here whenever you need us!
Elegant Radiators Team
Spoke with a chap called Ibrahim…
Spoke with a chap called Ibrahim (Abraham). Absolutely lovely chap. Explained to him what i wanted and wanted to achieve and i couldnt have got anyone more helpful or knowlegeable.
He went through everything including different configurations. Everything i required arrived 3 days later (duel fuel,
1.8m x 300mm radiator).
No doubt in my mind that should the need arise i will be back.
31 October 2024
Reply from Elegant Radiators
Thank you for taking the time to leave such a wonderful review! We’re delighted to hear about your positive experience with Ibrahim he truly is an asset to our team. We’re glad everything arrived promptly and met your expectations. We look forward to assisting you again in the future should you need anything else!
Elegant Radiators Team
Reply from Elegant Radiators
Thank you for your lovely feedback! We’re so pleased to hear that your delivery was fast and that you felt valued as a customer. Providing excellent service is always our goal, and your kind words mean a lot to us. We look forward to assisting you again in the future!
Elegant Radiators Team
Reply from Elegant Radiators
Thank you for your kind words! We’re delighted to hear that you’re happy with the look, performance, and quality finish of your purchase. Knowing that you like it truly makes our day. We’re here whenever you need us!
Elegant Radiators Team
Got the magnetic towel holders and they…
Got the magnetic towel holders and they do what they say. Very strong magnets. I also liked the video on the website not overly commercialised and straight forward instructions on how to cut to size.
29 October 2024
Reply from Elegant Radiators
Thank you for your thoughtful review! We’re thrilled to hear that the magnetic towel holders are working perfectly for you and that you found the magnets strong and reliable. It’s great to know you appreciated the straightforward and practical video instructions on our website. Your feedback means a lot to us, and we’re here if you need anything else!
Elegant Radiators Team
Excellent!
Very helpful customer service over whatsapp that quickly clarified a query I had.
Prompt delivery - good quality item.
What's not to like?
25 October 2024
Reply from Elegant Radiators
Thank you for your fantastic feedback! We’re delighted to hear that our WhatsApp support team was able to assist you quickly and effectively. It’s wonderful to know you’re pleased with the prompt delivery and quality of your item. We truly appreciate your kind words and look forward to serving you again!
Elegant Radiators Team
Very easy to order my towel rail.
Very easy to order my towel rail.
Was kept informed about delivery and was delivered on time.
Great service.
23 October 2024
Reply from Elegant Radiators
Thank you for sharing your experience! We’re so pleased to hear that ordering your towel rail was straightforward and that our delivery updates kept you informed. It’s great to know everything arrived on time. We look forward to assisting you again in the future!
Elegant Radiators Team
10/10 Very pleased
Very easy to order, swift response time and kept me informed all throughout the order.
25 October 2024
Reply from Elegant Radiators
Thank you for your feedback! We’re glad the ordering process was smooth and that you felt well-informed at every step. Our team takes pride in providing timely updates and efficient service. We look forward to assisting you again in the future!
Best regards,
Elegant Radiators
Great
Easy to use website. Item delivered next day. Good choice of hard to find sizes. Was able to replace a raad with a towel rail without having to redo the plumbing. Brilliant. Item came well packaged and delivered by DPD, not one of the more budget couriers.
24 October 2024
Reply from Elegant Radiators
Thank you for your detailed feedback! We’re thrilled that you found the exact size you needed and could replace your radiator without extra plumbing work. Your satisfaction with the whole experience means a lot to us!
Best regards,
Elegant Radiators
Excellent transaction
Excellent transaction. Not many companies sell the size we wanted. Ordering was easy. Delivery was very quick. Could not fault the whole process. Would definitely recommend this company. Also a lovely towel radiator.
23 October 2024
Reply from Elegant Radiators
Thank you for the wonderful review! We’re so pleased to hear that you found the exact size you were looking for and that the ordering and delivery process went smoothly. It’s fantastic to know you’re happy with your new towel radiator! Your recommendation means a lot to us. If you ever need assistance, we’re here to help.
Best regards,
Elegant Radiators
Oder was easy to find and website grate…
Oder was easy to find and website grate and fast delivery from the time of ordering
16 October 2024
Reply from Elegant Radiators
Thank you for your feedback! We're delighted that you found what you needed easily and enjoyed a smooth experience on our website, along with fast delivery. We appreciate your support and look forward to assisting you again!
Best regards,
Elegant Radiators
Reply from Elegant Radiators
Thank you for your kind words! We’re thrilled that you found the ordering process easy and that delivery was ultra quick. We look forward to serving you again soon!
Best regards,
Elegant Radiators
Very quick delivery
Very quick delivery. Towel rail not fitted yet but seems good quality and just what we wanted.
14 October 2024
Reply from Elegant Radiators
Thank you for your feedback! We're happy to hear the delivery was swift and that the towel rail meets your expectations in quality. We hope it’s a perfect fit once installed! If there’s anything you need, feel free to reach out.
Best regards,
Elegant Radiators
Reply from Elegant Radiators
Thank you for sharing your experience! We're glad you found the online ordering process easy and that the delivery was quick. We look forward to serving you again in the future!
Best regards,
Elegant Radiators
Great delivery service well pack and on…
Great delivery service well pack and on time.
I love my new wall hung radiator , thank you.
14 October 2024
Reply from Elegant Radiators
Thank you for the lovely feedback! We're so pleased to hear that your new wall-hung radiator arrived on time and well-packaged. It’s wonderful to know you’re happy with your purchase. If you need any further assistance, we’re always here to help!
Best regards,
Elegant Radiators
Great service with prompt delivery…
Great service with prompt delivery would definitely order from here again
27 September 2024
Reply from Elegant Radiators
Thank you for your kind words! We're delighted to hear that you were pleased with our service and prompt delivery. We look forward to your next order and are here to help whenever you need!
Best regards,
Elegant Radiators
Reply from Elegant Radiators
Thank you for the wonderful feedback! We're thrilled to hear that you were happy with our service and next-day delivery. We look forward to serving you again in the future!
Best regards,
Elegant Radiators
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