Nice selection, good prices. What I was NOT happy with was the poor experience I had with a question I asked your support team before I ordered. I asked about NON-metal bracelets and which are ok to... See more
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Review summary
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Reviews shaping this summary
I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... See more
Company replied
I have made two purchases with Elegatto and have been extremely happy with their products! The first item I purchased was the wrong size. I was able to easily exchange it with no issues and the exchan... See more
Company replied
I recently purchased 3 bracelets, I love them. Reasonably quick arrival given Christmas and public holidays. Excellent quality, great materials and they look good, haven’t taken them off! L... See more
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Company details
Written by the company
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Contact info
120 E 8th street, 90014, Los Angeles, United States
- support@elegatto.com
- elegatto.com
3.7
Average
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Elegatto
Hi Frederik,
We're very sorry to hear that your Pelagus Aegean Blue bracelet broke after only a few weeks of use. This is certainly not the experience we want for our customers, as we take great pride in the quality and durability of our handcrafted pieces.
Please reach out to our support team so we can look into your order and assist you with a resolution right away. We would love the opportunity to make this right for you!
Great bracelets, if you don't mind a multi-state shipping tour.
I really want to love Elegatto because the quality is there, but the shipping experience is a dealbreaker. My first order arrived late, and my current order (placed March 10th) is currently stuck in a bizarre loop. It has bounced between LA, TN, MO, and VA, passing through my destination city (Atlanta) twice without a delivery attempt. While the company was helpful with a refund on my previous shipping fee, the recurring stress of tracking their packages isn't worth it. I won't be ordering again until they overhaul their fulfillment partner.
25 March 2026
Unprompted review
Reply from Elegatto
Hi Thomas,
Thank you for sharing your feedback. We completely understand your frustration, and we sincerely apologize for the delay in your delivery.
We do see that the issue with your order has already been resolved. Unfortunately, we have no control over how carriers handle deliveries once they leave our facility, but we're glad we could sort this out for you. We take your comments about our fulfillment process very seriously, and we've shared your experience with our team to help us improve our carrier handoffs.
If you encounter any further issues or need any assistance at all, please contact our customer support team directly. We're always happy to help!
Products never delivered
I placed a simple order on 15 February 2026. Paid in full, nothing has arrived. Trying to contact customer service results in a form email replying that shipping is delayed. Who ever heard of paying in advance for a product, and the product not arriving after six weeks!! Crazy
23 March 2026
Unprompted review
Reply from Elegatto
Hi Stephen,
Thank you for sharing your feedback. We sincerely apologize for the delay and for the frustration this has caused. While some of our items do have an extended shipping time, we want to make sure your case is looked into and resolved right away.
Please reach out to our customer support team directly at support@elegatto.com with your order number. We are committed to getting this sorted out for you right away.
We look forward to hearing from you and making this right.
Bought 3 bracelets from Elegatto
Bought 3 bracelets from Elegatto. They are all great. Once broke after about 6 weeks. Customer service responded within an hour- processed a free replacement, no hassle. This is a quality organization. I will be buying from them again!!!
13 March 2026
Unprompted review
Reply from Elegatto
Hi Michael! Thank you so much for the 5-star review! We're so happy to hear that you are enjoying your bracelets and that our team was able to get that replacement sorted for you so quickly.
We take great pride in our craftsmanship, but we're even prouder of being there for our customers when things don't go perfectly. Knowing that we’ve earned your trust and your future business means the world to us!
We look forward to seeing you back at Elegatto soon.
Poor Product Quality
Ordered a bracelet (Pelagus Aegean Blue) which broke soon after and they sent a replacement which also broke in exactly the same place. Its a design fault and now they refuse to do anything (I had asked for either a refund or another one with a different design) . Now they are quoting some of their "terms and conditions" and not being helpful at all. Very dissapointing. You would expect an item to last a reasonable length of time. I should have bought it elsewhere.
Reply to your response - You had never mentioned in your communications that this could be a reason .If you are genuinely interested in the feedback and using it in assessing the quality - why dont you send me a bracelet with the next size up and I can try it out and give feedback ???
17 November 2025
Unprompted review
Reply from Elegatto
Hi Sashi,
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that your Pelagus bracelet and its replacement did not live up to the durable standard we strive for.
While we take great pride in the craftsmanship of our pieces, we wanted to share that in cases where an item breaks in the same location twice, it is often due to the sizing being off. This can put extra tension on the material during daily wear. This is why we always encourage checking our size guide to ensure the most comfortable and lasting fit.
We certainly understand your frustration and sincerely apologize that we couldn’t provide the resolution you were hoping for this time. Your feedback is incredibly valuable to us as we continue to refine our designs and quality control.
Communication and very delay of my order
I ordered watches and my first problem is the fact that they don't update you when you when the ordered is split into 2 and shipped separately; next is the fact that they don't respond to any enquieries regarding the shipping of the order: My order's first part was shipped and then the the order was returned to sender and then after that it says it got abandoned on the website. They have an Instagram account but no response to any messages there as well; like if you going to have an Instagram to make communication with your customers easier then at least use it ....
10 January 2026
Unprompted review
Reply from Elegatto
Hi Amara! Thank you for sharing your feedback. We are very sorry to hear about the frustration you’ve experienced with your recent shipping experience.
However, we would like to kindly clarify that Elegatto does not sell watches; we specialize exclusively in handcrafted jewelry and accessories. It is possible there may be a mix-up with another brand or a similar name.
If you did place an order for jewelry with us and are experiencing these shipping issues, we truly want to help get this sorted out for you! We prioritize responding to all customer inquiries within 24 business hours. Please reach out to our dedicated support team directly at support@elegatto.com with your order number so we can investigate the status of your package and provide an update immediately.
Scam Alert
Caution! I ordered (#19222384) a bracelet from Elegatto for a gift 2 months ago. Each time I have contacted them for an update the response is always the same; " we are currently waiting for the pre-order stock to arrive at our facility so we can begin fulfillment"
SCAM alert!!
17 February 2026
Unprompted review
Reply from Elegatto
Hi KC,
Thank you for bringing this to our attention. We sincerely apologize for the lack of updates regarding your gift and for any concern this has caused. We can assure you that we are a legitimate business, and we want to ensure you receive your order as quickly as possible.
We would like to clarify that some of our most popular items are currently on pre-order, which can result in a longer processing time before shipment. We do our best to list these timelines on the product pages, but we understand how frustrating it is to wait for a gift without a clear update.
We would love to look into your specific order and provide you with a concrete shipping date or help with a solution. Please reach out to our support team at support@elegatto.com with your order number so we can prioritize this for you.
Cheap Poorly Made Bracelet.
Bought a mens rope type bracelet, really is poor quality. Have clicked to return for a refund and site says I cannot refund. The bracelet really is very cheaply made, the rope is hollow, frayed and polyester, the metal loop is very thin, light and not threaded properly. These are a real poor imitation of a Pig and Hen Bracelet. Don't waste your money on Elegatto get Pig and Hen instead which are vastly superior to the cheap rubbish this company are throwing oyt
17 February 2026
Unprompted review
Reply from Elegatto
Thank you for sharing your feedback with us, David. We are truly sorry to hear that the bracelet you received did not meet your expectations regarding its quality and construction. We aim for every customer to be satisfied with their purchase, and we regret that we missed the mark this time.
Regarding your return attempt, we would like to clarify that your order was part of our Clearance Sale. Items purchased from our clearance section are marked as final sale and are not eligible for returns or refunds, which is why the system prevented the request.
We take your comments seriously and will be sharing your specific feedback with our team for further review.
The bracelet is smaller than it was…
The bracelet is smaller than it was presented on the website. The package arrived unpacked.
2 February 2026
Reply from Elegatto
Thank you for sharing your feedback with us, Marian. We're sorry to hear that the bracelet was not the size you expected and that there was an issue with the packaging upon arrival.
We aim for complete transparency regarding our designs, and for future reference, we provide detailed bracelet measurements and sizing guides on each product page to help our customers choose the perfect fit.
Regarding the condition of your package, please reach out to our support team directly with your order number and a photo of how the item arrived. We would like to look into this further with the carrier and make things right for you.
😉😎🙌👋👍🙌🙌🙏🙏😇
2 February 2026
Reply from Elegatto
Thank you for the positive vibes, Gary! 😉😎🙌 If there is anything else we can do for you, or if you have a favorite piece you'd like to tell us about, feel free to reach out!
Reply from Elegatto
Thank you so much for the 5-star review, Charis! We're thrilled to hear that you are enjoying the quality of your new piece.
We take great pride in the craftsmanship of our products, and it’s wonderful to know that it met your expectations. Thank you for being a part of the Elegatto community!
Reply from Elegatto
Thank you so much for the fantastic review, Afiq! We're glad to hear that you're happy with the quality of our pieces. We strive to provide only the best for our customers, so it’s wonderful to know we hit the mark for you.
We appreciate your support and look forward to seeing you again soon!
Shipping Costs
Great advertising - but just remember if the size is wrong YOU PAY FOR SHIPPING TO LOS ANGELES !!!! - and it cost me two thirds of the price of the bracelet
6 February 2026
Unprompted review
Reply from Elegatto
Thank you for your feedback, Mark. We're sorry to hear that the return shipping costs were higher than expected.
While we do our best to provide clear sizing guides and measurements on every product page to help customers find the right fit, our current policy does require customers to cover the shipping costs for international returns. We understand that this can be frustrating, especially when shipping from further distances, and we truly appreciate your feedback as we look for ways to improve our global customer experience.
If you have any other questions or need assistance with a future order, please don't hesitate to reach out to our support team directly.
Your response team for complaint are…
Your response team for complaint are really delayed and my early request for cancelation on double order went to a deaf ears.
2 February 2026
Reply from Elegatto
Hi Jose! Thank you for sharing your feedback, and please accept our sincere apologies for the frustration this has caused.
To clarify the delay, our support team is offline on weekends. Since your cancellation request was sent on a Saturday, we were unfortunately unable to process it before our warehouse fulfilled the order.
Once an order has been processed, we are unable to cancel it. However, you are more than welcome to return the duplicate items through our Return Center once they arrive.
We appreciate your patience, and please let us know if you need any further assistance.
Great service
Great service! They constantly keep you updated and make sure your parcel is delivered properly, which I really appreciate.
2 February 2026
Reply from Elegatto
Thank you so much for the 5-star review, Bushra! We’re happy to hear that you appreciated the communication. We know how important it is to stay in the loop while waiting for a parcel, so we make it a priority to provide consistent updates until it's safely in your hands.
We truly value your support and look forward to your next order with us!
Reply from Elegatto
Thank you so much for the 5-star review, Roman! We’re glad to hear that you found the ordering process easy and the communication clear. Providing a seamless and responsible shopping experience—from the first click to the quick shipment—is always our goal.
We truly appreciate your support and look forward to your next order!
Elegant 🥰
Elegatto bracelet is very stylish perfect fit on my wrist and you can wear it on any occasion. Love it 🥰
2 February 2026
Reply from Elegatto
Thank you so much for the lovely review, Rain! We're thrilled to hear that your Elegatto bracelet is a perfect fit and that you're enjoying its versatility. We designed our pieces to transition seamlessly from casual to formal wear, so it's wonderful to know it has become a staple for any occasion!
We truly appreciate your support and look forward to your next order. ♥️
Have had great service from this…
Have had great service from this company. Bough a bracelet which was too small and could not find my email receipt. They asked me to send it back and have exchanged it for another size. They kept in touch with me through out the process. So pleased with the service I received 😁
6 January 2026
Unprompted review
Reply from Elegatto
Thank you so much for the 5-star review, Pauline! We are so glad we could help you with your exchange. We know how important a perfect fit is, and our team always aims to make the process as smooth and transparent as possible through consistent updates.
It was a pleasure assisting you, and we hope you enjoy wearing your new bracelet!
Not that interested in Customer Service
This was the 2nd item I ordered from Elegatto as I had been impressed with the 1st order. The 2nd order arrived and it had imprefections in the finish. I sent an email to their support email address and heard nothing. I would expect much more from a company clearly pitching to the premium end of the market. Upon reflection I shouldn't have expected anything less, as that's all I got. My recommendation is look at other options.
12 January 2026
Unprompted review
Reply from Elegatto
Thank you for your feedback, Rupert, and please accept our sincere apologies for the delay in our response.
We always aim to address all inquiries within 24–48 hours; however, during periods of high inquiry volume, it can occasionally take us a little longer to get back to everyone. We understand that as a premium brand, our communication should reflect that standard, and we regret that we missed the mark initially.
We are glad to see that a member of our team has since been in touch and resolved the issue with your order. We appreciate your patience and your continued support of Elegatto, and we will work hard to ensure your next experience is seamless from start to finish.
Neverending spam!!
Neverending spam!!! I bought an item from them some time ago and I deeply regret it. While the product was unremarkable but as advertised, I signed up to the newsletter. I then unsubscribed from said newsletter. I kept on receiving their spam despite being unsubscribed, so I aksed to be removed from their database. This never happened. I asked them some 4 times now, and I keep receiving their spam. I'm going to ask one more time, then I'm going to report them to the GDPR authority. This is insane!
EDIT: the email was easy enough to dispose, as I could just block it, but I keep getting SMSs from a number that I cannot block.
11 January 2026
Unprompted review
Reply from Elegatto
We sincerely apologize for the frustration and the persistent emails you’ve received, Gabby. This is certainly not the experience we want for our customers, and we take your privacy and unsubscribe requests very seriously.
Please be assured that we are looking into this immediately. While an unsubscribe request is usually processed instantly, technical sync issues between our database and email platform can occasionally cause a delay. We want to ensure your data is completely removed and that no further marketing communications are sent to you.
We value your privacy and appreciate you bringing this to our attention so we can fix it once and for all. If you receive even one more email after this, please reach out to us directly so we can escalate this to our technical team.
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