Great price, very quick delivery when items are in stock. They are very good at keeping you updated regarding timescales for items when out of stock and, if they are let down by third party stockists... See more
Company replied
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Review summary
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Easy to use website a good selection of Warhammer AOS products. Items are packaged well, and have always arrived in a good condition, no squashed or dented boxes. Delivery is fast, normally next, at m... See more
Company replied
I order regularly from Element Games and enjoy fast dispatches and shipping every time. Issues are not the norm however when issues do occur they're always fast to act and happy to help. Could... See more
Company replied
I’ve been a customer of Element Games for a number of years and have always found their customer service to be excellent. A recent purchase contained some broken items, no fault of EG as the items wer... See more
Company replied
Company details
- #13 of 123 best companies in Game Shop
Written by the company
Customer Service team available 8am-6pm.
Element Games - Wargaming Webstore
Written by the company
- Low Prices. Same Day Dispatch. First Class Delivery.
Contact info
1st Floor, Hallam Business Centre, Hallam Street, SK2 6PT, Stockport, United Kingdom
- 0161 509 5940
- support@elementgames.co.uk
- elementgames.co.uk
4.9
Excellent
20K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a game/model and book I bought…
It was a game/model and book I bought for my grandson, no idea what it is, but the service was prompt.
30 March 2026
Reply from Element Games
Hey there,
Thank you for taking the time to leave us your review. We really do appreciate it.
Kind regards,
Joe.
Element Games - Fab customer service
I’ve been a customer of Element Games for a number of years and have always found their customer service to be excellent. A recent purchase contained some broken items, no fault of EG as the items were in boxes sealed by the manufacturer, I reached out over email to Element and they immediately took corrective action to resolve the issue: no quibble, no ‘back and forth’. Customer service that you sadly don’t get very often. Keep up the good work Element Games and I’ll be back soon to buy more Hobbits.
30 March 2026
Reply from Element Games
Hi there,
We really appreciate you taking the time to leave us your review. We really do appreciate it.
Kind regards,
Joe.
Great company
Great price, very quick delivery when items are in stock. They are very good at keeping you updated regarding timescales for items when out of stock and, if they are let down by third party stockists the customer service team are brilliant at helping you through any unforseen issues. Happy to do business with them and highly recommend.
30 March 2026
Reply from Element Games
Hey there,
Thank you for taking the time to leave us your review. We really do appreciate it.
Kind regards,
Joe.
Reply from Element Games
Hi there,
We really appreciate you taking the time to leave us your review. We really do appreciate it.
Kind regards,
Joe.
Reply from Element Games
Hey there,
Thank you for taking the time to leave us your review. We really do appreciate it.
Kind regards,
Joe.
Fair price
Fair price, great selection and the units/package got to me quickly. I will be looking at using the company more in the future!
30 March 2026
Reply from Element Games
Hi there,
We really appreciate you taking the time to leave us your review. We really do appreciate it.
Kind regards,
Joe.
Always excellent
Always excellent. Great customer service. Cheap and always quick, reliable delivery. Often same-day dispatch
27 August 2025
Reply from Element Games
Hey there,
Thank you for taking the time to leave us your review. We really do appreciate it.
Kind regards,
Joe.
Reply from Element Games
Hi there,
We really appreciate you taking the time to leave us your review. We really do appreciate it.
Kind regards,
Joe.
Good service
Arrived promptly. Box in good condition. Great service & product. Thank you
30 March 2026
Reply from Element Games
Hey there,
Thank you for taking the time to leave us your review. We really do appreciate it.
Kind regards,
Joe.
Easy to order
Easy to order on the website, arrived on time, well packaged and with a sticker and a little sweet, which was a nice surprise.
30 March 2026
Reply from Element Games
Hi there,
We really appreciate you taking the time to leave us your review. We really do appreciate it.
Kind regards,
Joe.
Really good price and speedy delivery
Really good price and speedy delivery. Couldn't have had better service!
30 March 2026
Reply from Element Games
Hey there,
Thank you for taking the time to leave us your review. We really do appreciate it.
Kind regards,
Joe.
Reply from Element Games
Hi there,
We really appreciate you taking the time to leave us your review. We really do appreciate it.
Kind regards,
Joe.
Overall fantastic. DHL delivery was terrible.
Models, tools and paints were perfect. However delivery by DHL ECommerce who you use for delivery was horrendous. Threw outside, the box was a right mess with a hole in it. Luckily none of the loosely packaged items were not lost or damaged.
30 March 2026
Reply from Element Games
Hi there,
Thank you for taking the time to leave us your review and feedback.
I will be sure to reach out to our DHL liaison in regards to the manner in which your order was delivered.
Kind regards,
Joe.
Reply from Element Games
Hi there,
We really appreciate you taking the time to leave us your review. We really do appreciate it.
Kind regards,
Joe.
Very easy to deal with and delivery…
Very easy to deal with and delivery time was spot on .
30 March 2026
Reply from Element Games
Hi there,
We really appreciate you taking the time to leave us your review. We really do appreciate it.
Kind regards,
Joe.
Choice, use em
Never had an issue with these folks, send out quickly when they can.
Makes a huge difference knowing you can save on big ticket items
30 March 2026
Reply from Element Games
Hi there,
We really appreciate you taking the time to leave us your review. We really do appreciate it.
Kind regards,
Joe.
Reply from Element Games
Hi there,
Thank you so much for your order and feedback! We look forward to hearing from you again!
Kind regards,
Luke
Fast delivery
Ordered items arrived in perfect condition in under 24 hours.
Very happy and will use again.
27 March 2026
Reply from Element Games
Hi there,
Thank you very much for the review, it's very much appreciated!
Kind regards,
Luke
Bought from element games many times
Bought from element games many times. The price is good and the delivery is fast.
27 March 2026
Reply from Element Games
Hi there,
Thank you very much for the review, it's very much appreciated!
Kind regards,
Luke
Reply from Element Games
Hi there,
Thank you very much for the review, it's very much appreciated!
Kind regards,
Luke
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