Very kind assistant!!! Excellent customer service!! Fast delivery!! I am happy with the way they take care of my exchange! Thank you!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They answered all my questions before I sent my order in and everything arrived in a timely manner! Highly recommended them!!
Made my purchase from the USA. The website give the price in USD (which is then converted to EUR at payment) and included both taxes and duties, which is extremely convenient. I promptly received the... See more
A little apprehensive about my first purchase but braved it because of the good reviews. Order arrived within the week and I'm very happy. Authentic item, with all correct labels and garment bag - pac... See more
Company details
Written by the company
Eleonora Bonucci is an Italian Luxury and Contemporary boutique online with its e-shop since 2008. We offer worldwide shipping in no more than two working days and free returns. Our Customer Service team and e-commerce logistic team are highly focused on giving our customers the best shopping experience. With over 200 designers, eleonorabonucci.com is the perfect online destination to shop the most wanted fashion collections.
Contact info
Via Dell'Industria 78, 01100, Viterbo, Italy
- +39 0761 398011
- info@eleonorabonucci.com
- eleonorabonucci.com
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ORDER CODE QYKKUJOKJ475866 ORDER DATE 07/10/2025
I'm satisfied. The store could automatically inform the customer. Sebastian from Poland
3 October 2025
Reply from Eleonora Bonucci
Gentile Sebastian,
ci dispiace molto di vedere questa sua recensione perché abbiamo sempre risposto alle sua mail e telefonate, tenendola sempre informata sull'andamento del suo ordine e cambio.
Ricevuta la sua mail abbiamo gestito la richiesta il giorno seguente organizzando il pick-up per il reso e il cambio taglia richiesto.
Per motivi interni che abbiamo cercato di spiegarle al telefono abbiamo impiegato qualche giorno in più rispetto alla normale lavorazione del reso, pur rientrando comunque nelle tempistiche previste.
Sperando che voglia rivedere la sua recensione e che sia soddisfatto dell'articolo ricevuto, rimaniamo a completa disposizione.
Cordialmente
EB TEAM
Great customer service and product.
Shoes were exactly as described. Great customer service. Very fast shipping. Very happy with my purchase.
18 September 2025
Purchased pair hogan sneakers great…
Purchased pair hogan sneakers great price delivery was so quick no tax duties to uk definitely buy again from Eleanor Bonnucci 👍g.c uk
12 September 2025
Unprompted review
Fantastic service and great price
Fantastic service and great price. Would definitely use again. Delivery to the UK was so quick. Very happy
5 August 2025
Reply from Eleonora Bonucci
Dear Tara, happy to read your feedback!
We look forward to seeing you at your next purchase
Arrived fast to the US and the item was…
Arrived fast to the US and the item was perfect! Thank you!
12 August 2025
This was a very smooth experience
This was a very smooth experience! I wasn’t sure what to expect with the changes to purchasing internationally, but this went very well and I’m very happy with my new lollipop necklace! Thank you 😊
15 July 2025
Would give 0 if I could
I purchased through Farfetch. They sent me THE WRONG ITEM; they took over a month to update my status after receiving my item AND they REFUSED my return under the reasoning that the item I had sent back did not match the description after I had specified that the WRONG COLOUR was sent. Very disappointed and am never buying again from them, nor from Farfetch.
26 June 2025
Unprompted review
I can highly recommend this seller
I can highly recommend this seller, very smooth transaction.
18 April 2025
Wonderful!
A little apprehensive about my first purchase but braved it because of the good reviews. Order arrived within the week and I'm very happy. Authentic item, with all correct labels and garment bag - packed very well. The sale price was the best around including import duties, great to not have that little headache. Many thanks, Eleonora Bonucci. I recommend you.
31 January 2025
I speak german!
7 January 2025
Everything perfect!
2 January 2025
Belstaff Streamline
Great experience from purchasing to receiving. Customer service and communication throughout was exceptional. Delivery service from Italy to UK was very smooth and quick.
Great communication with Laura.
Thank you
3 January 2025
Unprompted review
I got a beautiful dress
I got a beautiful dress. And I checked around and you had the BEST price. Thank you.
9 December 2024
EFFICIENZA
Merce non tutta disponibile come da ordine, proposta di alternativa con sconto, velocità nell'evasione dell'ordine, bravi!
13 November 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.