Elephant & Cactus Reviews 

160
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I visited this site after searching on Google. Very easy to navigate and good selection. My plants are arrived healthy and well protected.

Rated 5 out of 5 stars

Beautiful plant which is exactly as it looks in the photos. Super fast service, hand delivered in lovely eco packaging, a change from the usual online purchases. It felt like I'd bought from a high... See more

Company replied

Rated 5 out of 5 stars

Received a very healthy Philodendron Brazil in a lovely terracotta pot. It even came with a hand written note, which was such a nice touch! When I emailed Helena about the delivery status she responde... See more

Rated 4 out of 5 stars

There was a problem with availability of the pots but it was resolved asap by seller. Unfortunately cant say same about the delivery as it came in poor condition and the package was slightly damaged p... See more

Company details

  1. Garden centre

Written by the company

Independent online plant shop. Delivering the happiest indoor plants London-wide!


Contact info

4.8

Excellent

TrustScore 5 out of 5

160 reviews

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4.8

All reviews

(160)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful plants

Lovely healthy plants, personally delivered – no packaging or unnecessary wrapping, and none of the problems that occur with mail order plants.

Brilliant and personal customer service – can't fault Elephant & Cactus and will definitely be back to order again!

2 March 2021
Rated 5 out of 5 stars

Great!

Overall, couldn’t be happier with my new plants. They arrived in great condition! Quick delivery and service. Will definitely be recommending.

2 March 2021
Rated 4 out of 5 stars

Fantastic service as always

The delivery from Elephant and Castle is fantastic as usual. The plant was also in great condition and one of the best vendors for plants and quality upon delivery.

18 February 2021
Rated 4 out of 5 stars

There was a problem with availability…

There was a problem with availability of the pots but it was resolved asap by seller. Unfortunately cant say same about the delivery as it came in poor condition and the package was slightly damaged plus contents were all over the box so dont know if I can save the plants actually. So 4 stars for service of the sho

10 February 2021
Rated 5 out of 5 stars

Excellent

I love my banana palm! Really healthy plant delivered quickly and the customer service was just brilliant.

9 February 2021

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