Elephant Stock Reviews 1,578

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that the artwork is even more beautiful than expected and true to its online depiction. Many appreciate the wide selection of art, sizes, and framing options, making it easy to find the perfect piece. People also frequently mention the careful packaging, ensuring items arrive in perfect condition. However, some customers also noted issues with their orders and the delivery service, with items arriving late or not as described. A few other people also felt that customer service was unresponsive or unhelpful, particularly when trying to resolve shipping delays or product discrepancies.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are satisfied with the beautiful and... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing them as beautiful,... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process smooth and easy,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise fast shipping, timely... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers reported excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So here’s my experience…service was very good. Received texts every step of the way which was awesome. When I received the art, I didn’t realize it wasn’t canvas. It’s more like a digital printed art... See more

Rated 5 out of 5 stars

This was our first purchase from Elephant Stock and we couldn't be more pleased. We ordered a large 5 foot square piece. There was an issue with the frame. Contacted customer service and they resolved... See more

Rated 5 out of 5 stars

Exactly what I was looking for to complete my wall...came in perfect condition best I can tell, perfect size, slightly darker than in photo but still works, my only quarter of a star complaint. Very p... See more

Rated 5 out of 5 stars

At first I was hesitant to order but when I realized I was able to choose the print/canvas, size, and frame I decided to take the chance. I am extremely happy with my two purchases and prices. It was... See more


Company details

  1. Art supply shop
  2. Art gallery
  3. Photo printing service

Written by the company

Elephant Stock specialize in curious design with unique style. Join us and give your passion expression!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Artwork and Service

We have now made 2 purchases from ES and are totally satisfied with our orders. Great communication through the whole process and artwork arrived very well packaged and in perfect condition.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely in love with the canvas

Absolutely in love with the canvas! The order came quickly and the communication from ElephantStock was great. Such a beautiful addition to my guest bedroom. Thank you for being a reliable company to work with.
Romona

25 January 2024
Unprompted review
Rated 5 out of 5 stars

I am extremely pleased with my purchase…

I am extremely pleased with my purchase of the Smoky Mountain Sunrise wall art. Every step of this process has worked exactly as it should and I am looking at more pieces from Elephant Stock. I've already recommended this website to several friends and will continue to do so. Thanks!

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Great Smoky Mountains

This piece of art looks more amazing in person than on the website. It’s gorgeous, shipped quickly and packaged very well. The selection for mountain scenery was spectacular. I’m a repeat customer and will definitely buy again!

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Art

I love my new art work. It is on my bedroom wall above my bed. This piece of Art work is an eye catcher. I'm so happy I choose it for my home.

30 December 2023
Unprompted review
Rated 1 out of 5 stars

If You Want A Refund Good Luck

On 1/16/24 I placed my order. They immediately took the money. 24hours latter they want me to:

"Please make sure to send us a copy of your statement showing the same billing address on your order. Also, do not forget to mask any personal or confidential information before sending it to us for privacy and confidentiality."

If they have a problem with my payment the time to notify me is before you take my money. No for an order of less than $100 I am not going to be treated as though I was buying a 200K original work of art. So I ask for a refund. They took the money right away. getting it back is a lot harder.

First they want to waste my time explaining why they have this policy in place. i don't care why they have this policy in place. I want a refund.

Finally someone gets back to me:

The refund will be processed within 24-48 hours. Once refunded, please allow 3-5 business days for the funds to be allocated back to the original form of payment used for the purchase.

The last item I needed a refund for took less than 24 hours.

15 emails latter, and I'm STILL WAITING FOR A REFUND!

17 January 2024
Unprompted review
Elephant Stock logo

Reply from Elephant Stock

We certainly understand where you are coming from. Please accept our sincerest apologies for all the inconvenience this has caused. We completely understand your concerns and appreciate the opportunity to address them. We have reached out to you via email. Kindly check your inbox. Thank you very much!

Rated 5 out of 5 stars

Great product!

Here's your previous review:

I bought one for my daughter’s family and also for my son’s family for Christmas! Loved them. I also got one for myself! 😊 Shipped quickly and perfect condition! Great quality and even nicer than could be pictured! 16 x 24 size. Loved the neutral colors!
Once done, please send us a screenshot of the posted review and confirm the shipping address for this gift order.

Also, kindly notify us of the design you want in this email and we will process it for you ASAP. It's totally on us!

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Products Delivered Professionally

The sharpness of the image is great. It's our happy scene so we mounted it above our claw tub in our master bath so every morning it's the first thing we look at. We live in Kalispell, Montana at the foot of Glacier Park so we have many good memories of mountain sunrises. We also bought a beautiful canvas panel set of Glacier Park. The majesty of your mountain scenes are amazing.

24 December 2023
Unprompted review
Rated 5 out of 5 stars

The picture is just perfect for my…

The picture is just perfect for my living room. The colors blend nicely with the grays and greens and I love it. The product was packaged well and the included hanging instructions were very helpful. I will definitely purchase from this company again.

29 December 2023
Unprompted review
Rated 5 out of 5 stars

Artwork gift.

The artwork was a Christmas present for my grandson and he loved it as much as I do. The shipment came on time for Christmas. There was one little chip out of one of the frames but other than that it was beautiful. It arrived on time for Christmas as promised. Very impressed.

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Very happy with my purchase. Artwork looks just like it did online. Quality is excellent and item came very well packaged with zero damage. Couldn’t be happier. Wouldn’t hesitate to purchase from again. Thank you

9 December 2023
Unprompted review
Rated 1 out of 5 stars

This company asked for my Bank…

This company asked for my Bank statement and the last 4 digits of my card. Please do not buy from them.
I offered my credit card as proof of purchase. I wholeheartedly think this is a scam company. I will be checking my card for more fraud,

2 January 2024
Unprompted review
Elephant Stock logo

Reply from Elephant Stock

We certainly understand your concern. We are deeply sorry that this verification process is not working for you. An email has been sent to you so we can assist you further. We appreciate your business.

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