Elephone Reviews 

@Tricia Comerford.
Yes, Elephone have an online store based in Hong Kong.
But like their main online store based in China, you should totally avoid them.

Unacceptable build quality and customer support. There is no actual warranty for products that WILL fail on you more than once(sometimes out of the box). Stay away from Elephone.

I was buy 2 ele p9000,since first day problem with Sim and SD card riding on bouth and now bout dead battery problem not fixable, rubbish

unbelievably bad customer service. No communication what so ever. Not answering phones, chats or emails. 12 month warranty is a nothing but a miserable joke.

bad just make a new mobil end no give update to old

Hi Guys
Is this Elephonestore.com are they the same as Elephone.hk?
I bought one but it has not been delivered, they do not answer any mails

Purchased P9000 in July 2016. August 2016, whilst on holiday found could not send emails through Caravan Club secure WiFi. They got hung up in the outbox. Phoned broadband supplier to check if all was well with their servers. Purchased a 4GEE wifi mini to check, still not able to send emails, hung up in outbox. Christmas/New year, 2016/17, holiday in Malta. Again found could only receive but not send emails. They got hung up in the outbox. Phoned service provider from Malta to check, expensive calls, no problems there end! Arrived back in UK, found could send emails through home router. Then tested P9000 at EE shop in town, staff kindly logged me into their WiFi, sent emails got hung up in the outbox. Later returned to a safe WiFi point and again tried. This time sending from my Xiaomi Mi3 as well as the P9000. Email message from Xiaomi Mi3 left and arrived, that from Elephone P9000, got hung up in the outbox. Both phones used same pop3 and SMTP settings. Emailed Elephone to explain, no reply as yet. Summary, nice phone but be careful, it does not do all as said on the box. Now using the 3 year old Xiaomi, which I can trust. Outcomes:- lost money phoning broadband supplier,(UK and International calls).Time, trying to sort out the problem. Then by not being able to reply to emails, had to make expensive international calls, so as not to let people down. Do Elephone really care?

Good phone to begin with but after sales customer service appalling .my telephone p6000 had stopped working and after over 10 emails to yugnet eBay dealer I have been ignored repeatedly.In all my dealings on eBay 400 deals myself rated 100% I have never been so disappointed.
As a responsible company HK Telephone need to respond to my complaint immediately or I will take this further
BBEllison
3116briane
+447710117324

SCAMMY TIME WASTING COMPANY. SENT ME A DAMAGED ELEPHONE P9000. THEY DECLARED IT AS 'GIFT' TO AVOID CUSTOMS AND TAXES ALSO (JUST SHOWS HOW PROFESSIONAL THIS COMPANY IS). I WAS TOLD TO SEND THE PHONE BACK FOR A REFUND, COST ME A LOT OF MONEY TO SEND IT BACK TO CHINA AND THEY WOULD NOT PAY FOR THE CUSTOMS DUTY IN THEIR COUNTRY AND IGNORED MY EMAIL WHEN I ASKED FOR THEIR TAX ID NUMBER AS IT WAS REQUESTED BY THE CUSTOMS AUTHORITY IN CHINA. PHONE IS STILL WITH CUSTOMS. SO NOW I HAVE NO PHONE OR MY MONEY. PLEASE DO NOT WASTE YOUR TIME WITH ELEPHONE. MONEY ROBBING COMPANY.

The site was hacked for weeks and beside my warnings they keep it live so I feel sorry for the ones login after me. In addition I have tried to contact them to get the screen drivers to their PP email account and service email or the system company. I hope they are just a extremely badly managed company.
They have ignored my emails so far so I started the process of a claim through Pay Pall, keep you posted.

Got an empty box from them now they ignore me. STAY AWAY!

I have been trying to get elephone to repair my P9000 lite for 2 months as there is a fault with the camera and they wont even reply to my emails or messages on their website. Dont bother buying one of these, burn your money instead and you wont have to waste time setting it up and trying to contact an ignorant scamming company.

I wait long time, but phone come very late when i order through Elephone website. I use phone for just 6 weeks, but totally die. Cannot turn on now.
I ring Elephone in China, but no answer.
I email Elephone , but they not return email.
I WASTE MY MONEY!
Do not buy Elephone!

So many similar stories and all true. Phone died after a couple of months, no customer service whatsoever, complete wast of money unless you want to rent a dodgey phone for 100 Euro a month shop elsewhere !!

It took months to recieve my Elephone P9000. According to the company it was monsoon season. Im pretty sure monsoon season has been going on for a long time now and they have ways of dealing with it. Ive had multiple problems along the way. When I have my ringe volume turned up the phone will now vibrate at all. Common apps have issues working. Now for the latest and worst problem yet my pin no longer works to unlock my screen and requests I enter my Personal Protection Password which I have no memory of setting one up in the first place. I have been trying for a week now sending emails each day and have only recieved one response and that was to offer me a $5 coupon on future purchases. I almost threw my laptop across the room. I hate this company and feel sorry for anyone who stumbles into buying a pproduct from them.

This company has failed their promise for a one-year-warranty.

I got problem with my Elephone P8000 10 months after I purchased it. After going all in circle with what they call customer service, I still didn't get my phone fixed.

AVOID this company.

They're very very unprofessional and just a bunch of liars trying to run a business.

This Elephone company is a SCAM. I repeat, A SCAM.
I bought my P8000 about October last year. It worked ok until 6 months later, it just went die. Nothing on the screen, just blank. So I contacted them through email and it took 2 days to get a reply. I told them what happened and ask about the warranty. They told me not to worry since they give 1 year warranty. They asked me to send the phone back to their company in China.

I went to post office but they rejected it because they cannot send phones with batteries, and of course this Elephone has non-removable battery. I told them what happened and they suggested me to go to DHL.

I did as they suggested and DHL said it will cost me USD 78. I'm not paying that much!

So I told Elephone about and they refused to pay. They DID NOT give me any solution. They could've told me to get a local repairment and reimburse the service cost, but they DID NOT!!!

They totally FAILED their warranty promise. Just avoid this company. They have the most terrible customer service.

Even after I told them that I will write a bad review about their company everywhere, they didn't seem to care.

I never made any bad review on any company, but this one is just too horrible. What a SCAM!

I can not believe how inept the level of of service from this company is. My Elephone P8000 developed a fault about 6 months ago and I have been trying to get an address in Europe of their so called European Service Centre. I keep getting fobbed off but absolutely nothing is happening.

Avoid Elephone at all costs.

Very, very disappointed.

I bought a silver phone for my brother. Three weeks after, when I was expecting the device, I received an email from them saying they have not silver phones so it will delay a week more. Two weeks after the email they weren't sending the phone, because they were still lacking silver devices. Finally I choosed a gold one. Now 6 weeks after, seems as the phone is just leaving Singapore, if it is really leaving Singapore. In brief, not pro people. Some Chinese companies, like One Plus, had working hard to become trustable. Elephone is not a case, they are not trustable for me. Last device bought to them.

In the beginning of February I bought Elephone M3 in E-Fox shop paid via Paypal including DHL Express 3-5 day shipping. Estimated delivery date has been postponed several times. E-fox didn't keep their customers updated about the progress of orders. Their communication was very poor. Weeks were passing by and I got really worried if I would ever get my phone since I couldn't believe their occasional information about »delivery in next week« anymore. I was starting to search answers directly within Elephone company and haven't got an answer from none of more than 15 e-mail address I could find, neither on their facebook site and their forums where I had posted numerous posts in several topics to be seen and replied but with no success. I could only read that they have problems with OS 6.0 which was not stable. Obviously they were aware of their software failure already then. That's where all their lies about delivery time came out. Please check how Elephone company does their business and their respond to customer's issues on their forum bbs.elephone.hk. Zero respond – zero aftersale service. The same with E-Fox.

In the end of May I've finally got my phone after 105 days of waiting - in and paid another €60,40 import costs. I was expecting to get the phone in such phase of development I can only insert my SIM card and start to use it. I was wrong. When I insert my SIM card the display starts to flash continuously and no other move can be done. I thought about damaged SIM card or locked device so I had got a new SIM first, then borrowed a few more SIM cards from my friends at other network operators but still failed to run the device. The device doesn't work with SIM card from any operator in my country (Slovenia-West Europe).
Search for my youtube video: Elephone M3 - Flashing Screen and see how device »works«.

I've contacted E-Fox and Elephone about my problem for a first time two days after delivery via E-mail and two more times every 2 days and posted again in E-fox site, Elephone's Facebook site and Elephone forums.

The only respond I've got was PM from their moderator saying if I violate regulations will once again be silenced or banned« because of my multiple-posting. This is all aftersale »support« I've got. Nothing from E-Fox so far – from the seller who took my money for a device which doesn't work.

Search for "SIM CARD NOT ACCEPTED" topic on bbs.elephone.hk forum and see I'm not the only one in disguise. People have started to receive their M3 phones and have the same problem… well… plenty of them I haven't had a chance to experience yet.

I'm so very disappointed about E-Fox and Elephone's unreliability and attitude within their customers. Their ignorance is unacceptable. I've already informed Paypal about the case.

Stuborn as I am I found out a temporary solution which is definitely not the right and final solution which may help you! But I still think it's ELEPHONE's FAILURE WHICH MUST BE RESOLVED!

1. use your old phone or any other phone
2. DISABLE PIN CODE which you usually use to sequre your phone / comes within every new SIM card!
3. insert SIM card into Elephone M3 - SIM code must not be requested now

IT SHOULD WORK! At least it works with me! GOOD LUCK!

My first findings I've experienced:

- battery drain... huuuge... 15% over the night (more exactly 6 hours) in standby mode (wi-fi/data/blotooth/apps off) I don't believe it can stand a day of normal usage
- change of lock wallpapers with custom photo won't change lockscreen but background wallpaper
- 4G loss/ wifi weakness even at home
- silence annoying sound of camera trigger... hmmm... where can I do that?
- and what's bothering me the most - very bad qualitiy of photos taken in auto mode - especially photos in low brightness are extremely grainy - none is worth of 21MP although Droid Info, Antutu and Hardware Info show good specs

I would be grateful if someone can post all camera settings in good use. Please!

Greetings from sLOVEnia!

p.s. I wish you to find better phone company to buy from.