elevate your sole Reviews 160

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, quality products, and helpful staff. Many appreciate the wide selection of footwear, often highlighting specific brands and the availability of various sizes and styles. People frequently mention the ease of ordering, quick delivery, and the overall positive shopping experience, both in-store and online. However, some customers reported issues with product descriptions, specifically regarding waterproof claims, and a few experienced problems with order delivery or incorrect sizes. A small number of people also expressed dissatisfaction with the return process, citing charges for packaging.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent quality of... See more

Service

Users describe positive interactions with service, highlighting it as brilliant, fantastic, and first-class.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and knowledge.... See more

Quality

Reviewers highlight positive aspects of quality. Many customers consistently praise the good quality of shoes... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My favourite shoe shop, always visit when in llandudno. Discovered lunar make of boots in the Winter never off my feet - waterproof and warm lining. Thrilled to get equally comfy leather trainer... See more

Rated 5 out of 5 stars

Amazing shoes, staff and shops I have purchased from Elevate your sole from day 1 in Prestatyn High Street visit the store in Rhos, Llandudno and now in Chester I have bought shoes boots and sandal... See more

Rated 5 out of 5 stars

Both me and my husband have purchased shoes from Elevate your Sole, Llandudno and have always been very happy with the service and quality of the shoes provided. This is a lovely independent shoe shop... See more

Rated 5 out of 5 stars

Always take a look at Elevate your sole and you may well find exactly what you seek. I was looking for some of Riekers Ready2GO shoes, but in leather not fabric. My brother now finds it difficult to... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

160 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

5 STAR CUSTOMER SERVICE

I have been a customer of Elevate your Sole for many years both in shop and online . Bought some lovely sandals and a bag in August , they have a fantastic range to choose from. They provide excellent customer service and the staff are friendly and helpful in the shops , The Online shopping service is just brilliant as it was a blessing few years back when I was ill before Christmas and I ordered online and everything arrived beautifully packed in less than 48 hours !!! 5 * service from a genuinely lovely team .

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Was searching the internet for a Seasalt dress.

Was searching the internet for a particular Seasalt dress. Found what I was after on this site which I had never come into contact with before and decided to take a chance and order.
So glad I did! The dress arrived swiftly, was well packaged and at a very good price.
I am so pleased with my purchase and the service I received. Will definitely visit “elevate your sole” again.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

My favourite Shoe Shop

I have used elevate your sole, first online, and was so impressed with the service and prices, I drove 40 miles to the shop to meet the staff for my next pair.They were attentive and very helpful in finding makes to suit my feet with bunions and I came home with the most comfortable shoes I have ever owned. They are now always my first choice when I need new footwear.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Great value

I found Elevateyoursole on-line while trying to find a particular pair of Gabor sandals I wanted. I already had a white pair, but knew you could also buy them in black. I bought the white pair in a department store, but they were more expensive. I ordered the black ones on-line, they took a little longer to arrive than hoped, but I was updated on delivery by email and they arrived in time for my holiday. They were quite a bit cheaper, so great value. I would always rather use a small shop for my purchases.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Elevate your sole is a brilliant shoe…

Elevate your sole is a brilliant shoe shop in an area where shoe shops are scarce. Proper d fashioned service and really good brands. Highly recommend. I discovered Remonte shoes because of this shop and have delighted in the brand ever since!

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Very Good Small Shop

I have ordered a couple of times from Elevate Your Sole, sadly the footwear was not a good fit for me (my foot troubles being the cause, not the footwear or the supplier of the footwear). The footwear was received in pristine condition and full refunds received without quibble. This small shop provides a great service, and I fully intend to try some different footwear from them soon.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Great online shopping experience with Elevate Your Sole!

I can only say good things about Elevate your sole… I tried to get a particular green suede training shoe that nobody else at the time had in stock in my size. By chance I found a small company called Elevate my sole who not only had my size but quickly processed my order and they arrived within a couple of days… So pleased with my purchase and positive experience with this company!
Wouldn’t hesitate to buy from them again…

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic family run shoe shop.

I have shopped with Elevate Your Sole for many years.I have found their Customer service to be excellent and any queries dealt with promptly. Jacqui is fantastic and nothing is too much trouble for her. She goes out of her way to find items not in stock. Their shoes are good quality and they always have a good selection in their stores and online. Nice to see they're stocking more selection in larger sizes now eg 40-42. On line deliveries are prompt and ordering is easy.
What a shame the shop in Prestatyn closed.I have bought boots,shoes sandals,slippers and beautiful dressy shoes over the years and they have lasted me well.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

An excellent company to deal with!

I found Elevate Your Sole quite by chance online, but am so glad I did.They are a lovely company to deal with --- most helpful and efficient. I was so pleased with the splendid red boots I bought from them that I bought a second pair, just in case they're no longer available in a few years' time! Very reasonably priced shoes, and I've been recommending the company to friends. All in all, a great shopping experience.

5 July 2025
Unprompted review
Rated 4 out of 5 stars

Helpful humans

I liked the website and its offerings, I ordered a pair of trainers and these arrived a couple of days later - only they were the wrong size. There was a slightly complicated returns/exchange process (which could be better clarified on the website) but the really helpful customer service people guided me through and within a few days all was rectified and I received the correct size shoes. So often websites don't seem to have humans at the other end, but they certainly do here.

28 August 2025
Unprompted review

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