Elevatione Time Stops Reviews 775

TrustScore 2.5 out of 5

2.3

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See what reviewers are saying

Rated 1 out of 5 stars

Visited in 2021. I should have known this was a scam. First red flag - constant calls pressurising me to book an appointment as it wasn’t in my budget Second red flag - made me pay... See more

Rated 1 out of 5 stars

Elevatione at TANGS Singapore. My facialist was good. It's the sales staff I've a beef with. Pushy, forceful, glib. Their product prices are not transparent, they quote according to your appearance,... See more

Rated 1 out of 5 stars

Trying to get through to Elevatione by phone and Email no success! Can anyone shed some light on this Company? What’s going on? Should I be worried had some treatments, but there are a considerable nu... See more

Company replied

Rated 5 out of 5 stars

I heard of elevatione through a previous promotion and after meeting the very knowledgeable team last month, I signed up for 10 sessions. I had my first today with the lovely Stacia. She took the time... See more

Company replied

Company details

  1. Cosmetics shop
  2. Pharmacy

Information provided by various external sources

Discover Elevatione by Salvador Dali, a boutique cosmetic line inspired by the famous artist. From luxury makeup, to anti aging creams and moisturizers.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

775 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Daniela

Daniela, treated me today, Had a good treatment explained very well.

7 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Dear Farida,

Thank you for your lovely review. We're glad you've enjoyed your treatment with Daniela.

We look forward to seeing you again soon!

Elevatione Time Stops Customer Service Team

Rated 5 out of 5 stars

I had the pleasure of being treated by…

I had the pleasure of being treated by the lovely Paige. She did a thorough skin analysis ad then talked me through the best treatment for my skin. The fa I’ll was lovely and my skin feels soft rejuvenated and healthy. Will definitely be back.

6 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Dear Marcia,

Thank you for your lovely review. We're delighted you've enjoyed your treatment with Paige and saw results.

Look forward to seeing you again soon.

Many thanks,
Elevatione Time Stops Customer Service Team

Rated 5 out of 5 stars

The experience was amazing and great…

The experience was amazing and great results, I’m very happy. The staff are great and friendly, I was so relaxed and felt good after the treatment. I feel much younger after the treatment. So grateful to Valentina, Paulina and Olivia. Paulina spoilt me. God bless you and grow ur business

6 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Dear Sabuhi,

We're delighted to hear that you had an amazing experience and are seeing results! We pride ourselves on providing the best possible treatments that are bespoke to each client so it's great to hear such positive feedback. We have passed on your feedback to the team.

Look forward to seeing you again soon.

Many thanks,
Elevatione Time Stops Customer Service Team

Rated 1 out of 5 stars

These people are total scammers!

Shafted by scammers, waste of time and money!

Avoid going to Elevation Times Stops Mayfair for a promotional ‘oxygen gold facial’ at all costs. If something looks too good to be true it usually is; this saying doesn’t apply more to their £45 facial. I saw their promotion on Instagram and Facebook and thought it looked like a good deal, I was wrong! First red flag; constant calls pressuring me to book an appointment. They lure you in with this promotion, it’s how they get people through the door. Second red flag; they made me pay up front for my treatment on arrival. As other reviews have stated the facial lasts no longer than 15 minutes and the rest of the time is spent hard selling their annual membership (2 hours). Third red flag; their bs skin analysis algorithm will tell you that you look much older than your age and the only way to prevent ‘horrendous ageing’ is to pay £4000 for their yearly package or your face will fall off. I was told I looked 40 (I’m 34), told I had awful sun damage and asked if I used to smoke (I never have). Even aesthetic doctors in Harley Street would not pressure you into a binding contract like this or be so rude and offensive. Nobody working there is a trained medical professional - I wouldn’t trust a word they say, they are only interested in selling their products and not concerned about individual customers. When I said 4K was a bit much Paige spoke to the manager and said they would offer me a discount; 3k split over 12 months. Fourth red flag; was when they said this deal was only available for the day and I had to commit on the spot to this ‘once-in-a-lifetime- deal’. I felt pressured into signing up to get them of my back so regrettable I did. Fifth red flag; as I was leaving the therapist was desperate for me to write a Google review and then actually sat me down with my phone to do so. This is clearly how they have so many positive reviews as they bully people into writing fake reviews. I left with several Elevation products and felt physically sick and guilty when I got home as I never planned to commit to a yearly contract. I couldn’t even tell my fiancé as I felt so embarrassed and ashamed. I ended up cancelling my contact two days later, I had to pay £900 for the products I had used. They are not bad products but in my opinion overpriced for what they are; there are cheaper options on the market that are just as effective. The irony is that the promotional facial was not even that good; they wash your face with their soapy products, apply a gold mask, serum and creams and that’s it - nothing I couldn’t have done myself at home. None of my skin concerns where addressed. I have had much better facials in the past elsewhere. The promotion should be the selling point for their products but it was very disappointing and my skin looked exactly the same after the facial and consistently using their products. I am surprised companies like this exist as they verge on unethical. I do not agree with the way this company operates, the have very little integrity. They only care only about selling and making money. I would save your pennies and go to a reputable spa or Harley Street where you will be treated like a human being and not shafted by a bunch of scammers! Please read the reviews on Trust Pilot before making the same mistake I did and throwing money down the drain!

6 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Dear Sophie,

We value all of the feedback we receive from clients who have had a genuine experience with us, as a company that is always striving for the highest standard of service we always endeavour to listen to our clients and continuously improve.

Could you please kindly contact our customer service team at customerservice@elevatione.com in order to discuss further your matter and hopefully come to resolution.

Rated 5 out of 5 stars

Just completed my first treatment with…

Just completed my first treatment with Patrice which was absolutely amazing. She talked through step by step all that she was doing and took great care to ensure I was comfortable. Really happy with the service today and would 100% recommend Elevatione

6 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Dear Sabinah,

We're glad to hear you've enjoyed your first treatment with Patrice. Thank you for your lovely review!

Look forward to seeing you again soon.

Many thanks,
Elevatione Time Stops Customer Service Team

Rated 5 out of 5 stars

I had been experiencing acne or Maskne…

I had been experiencing acne or Maskne as what we call it nowadays due to frequent wearing of Face Mask. My face has been experiencing nonstop outbreaks.
This beauty boutique has made a lot of difference, and Wiryani has been very professional and efficient on her job as she always explains what procedure/treatment she will provide and gives professional advise.
The place is clean and spot on.
This place is highly recommended! No doubt!

5 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Hello Grace,

We're so glad that you're seeing results and are enjoying your treatments with Wiryani! We're looking forward to see how much more improvements you will see!

Look forward to seeing you again soon.

Many thanks,
Elevatione Time Stops Customer Service Team

Rated 5 out of 5 stars

Patrice’s Done a wonderful treatment

Patrice’s Done a wonderful treatment. She is amazing. This is my second time with her and I’m excited every time I come. Starting to see changes. Thank you.

5 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Dear Kazi,

Thank you for the feedback, we are glad to hear you have enjoyed your treatment, we look forward to seeing you here soon!

Many thanks,
Elevatione Time Stops Customer Service Team

Rated 5 out of 5 stars

Sidra my skin specialist

My treatment was refreshing and enjoyable. Sidra is a great skin specialist! I am definitely coming back to continue my treatments. The environment was very friendly and a lot of the ambience was nice.

5 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Dear Angela,

Thank you for the feedback, we are glad to hear you have enjoyed your treatment!

Look forward to seeing you again soon.

Many thanks,
Elevatione Time Stops Customer Service Team

Rated 5 out of 5 stars

Patrice is an amazing therapist

Patrice is an amazing therapist, understanding exactly the procedures that are best suited for my skin. She is professional, kind and generous with her time. I have nothing but praise for Élévatione, their staff and services are impeccable and without competition to be fair.

5 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Dear Joan,

Thank you for the feedback, we are glad to hear you have enjoyed your treatment and your time here at Elevatione Time Stops, we look forward to seeing you here soon!

Many thanks,
Elevatione Time Stops Customer Service Team

Rated 5 out of 5 stars

Patrice is a brilliant aesthetician…

Patrice is a brilliant aesthetician very knowledgeable, caring, tentative, reliable and someone that I trust 100% with my skin. I would highly recommend her.

5 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Dear May,

Thank you, your feedback is most appreciated!

Many thanks,
Elevatione Time Stops Customer Service Team

Rated 5 out of 5 stars

I had a treatment with Khadi,she…

I had a treatment with Khadi,she explained everything clearly and reassured me about the process.She has a gentle dance and gave me space to relax.I entered the clinic very tired and left rejuvenated

4 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Thank you for the feedback, we are glad to hear you have enjoyed your treatment, we look forward to seeing you here soon!

Rated 5 out of 5 stars

Wiryani - great improvement for my skin

Wiryani, has been doing my treatments for the last few months and I can see an improvement of the texture of my skin. She recommended a deep treatment which is quite intense but it has shown that it was the best treatment for my skin. Really enjoyed the head massage as well.

4 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Dear Weiyi,

Thank you so much for your lovely review. We are so glad you have been a loyal client for such a long time and that we have been able to help.

We have passed on your feedback to the rest of the team.

Look forward to seeing you again soon!

Elevatione Time Stops Customer Service Team

Rated 5 out of 5 stars

Had a lovely facial with patrice

Had a lovely facial with patrice. She is super friendly and extremely funny. Really enjoyed my treatment. The best one so far. Can't wait for my next appointment.

4 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Thank you for the feedback, we are glad to hear you have enjoyed your treatment, we look forward to seeing you here soon!

Rated 5 out of 5 stars

Had an Outstanding facial with Patrice

Had an Outstanding facial with Patrice. She has been my therapist for the last 3 times and she never disappoints. My skin looks wonderful and I am seeing improvements. She is amazing at what she does and it’s very knowledgable. You feel right at home with her and very comfortable. Can’t wait for my next appointment and can’t wait to see Patrice again.

4 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Dear Fatema,

Thank you so much for your lovely review. We are so glad you have been a loyal client for such a long time and that we have been able to help.

We have passed on your feedback to the rest of the team.

Look forward to seeing you again soon!

Elevatione Time Stops Customer Service Team

Rated 5 out of 5 stars

Wiryani

Wiryani
I had a very good experience with wiryani , she’s really gentle with me and explained it well. I like her gentle hands too.

4 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Thank you for the feedback Jenny, we are glad to hear you have enjoyed your treatment.

Rated 5 out of 5 stars

Wiryani&Olivia

Wiryani&Olivia, Beauty Elevation time stop Excellent home care products And plans helped to my November2021now true glowing skin results. From my first visit facial, skin assessments welcomed me October2020 CoVid19 restrictions great team staff etc continues...Stop time...

4 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Thank you for your feedback, so glad to hear you're loving the results!

Rated 5 out of 5 stars

Had an amazing facial with Patrice

Had an amazing facial with Patrice. She has been my therapist from the beginning and I cannot thank her enough. My skin has improved a lot. She has hands of magic and makes you feel so comfortable. She professional and kind. We have a laugh and eventually I end up falling asleep. She is an amazing. Can’t wait for my next appointment.

4 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Dear Lily,

Thank you so much for your lovely review. We are so glad you have been a loyal client for such a long time and that we have been able to help.

We have passed on your feedback to the rest of the team.

Look forward to seeing you again soon!

Elevatione Time Stops Customer Service Team

Rated 5 out of 5 stars

Just recommended a very good place I m…

Just recommended a very good place I m having my treatment done from long time and you get a good results. Gabrille one of the very kind staff.

4 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Thank you for the feedback Raza, we are glad to hear you have enjoyed your treatment.

Rated 5 out of 5 stars

Wiryani

Wiryani, she is very good lady. She knows how to care skin very well.She give me best treatment for pigmentation and it's work.I am very happy. Thanks

4 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Thank you for the feedback, we are glad to hear you have enjoyed your treatment.

Rated 5 out of 5 stars

Had a lovely session today with…

Had a lovely session today with Patrice, she explained was going to do and had a very relaxing time.

4 November 2021
Unprompted review
Elevatione Time Stops logo

Reply from Elevatione Time Stops

Thank you Madalina, your feedback is most appreciated!

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