EcoFuego Reviews 189

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often highlighting its quality, ease of use, and effective heat output. Many appreciate the prompt delivery service and the overall excellent customer service, noting the company's responsiveness and helpfulness. People also praise the product's design and its ability to provide ambiance without smoke or mess. However, some customers were dissatisfied with specific aspects of the product. A few reported issues with tiny flames providing zero heat, black soot residue coating surfaces, and the wooden surround becoming discolored after only a few uses. Additionally, some reviewers noted that the burn time of the candles was shorter than advertised, lasting closer to 5 or 6.5 hours instead of the stated 8 hours.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Many consumers are impressed with the design,... See more

Quality

Customers had positive experiences with quality. Many reviewers were impressed with the portable stainless... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight excellent service and... See more

User experience

Users describe positive interactions with the product's user experience. Many reviewers highlight its ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the Eco Fuego fire pit after experiencing the item at a friend’s Bar B Q. Extremely happy with the purchase, brilliant.It’s now on our Cornish road trip and keeping the chills at bay as we e... See more

Rated 5 out of 5 stars

Wow!! Really impressed with the portable stainless steel fire pit. Used for the weekend over two nights and it exceeded our expectations. No issues lighting, really powerful heat which was continu... See more

Rated 5 out of 5 stars

I would like to thank Ecofuego… especially Aelfric for his prompt response to my damaged delivery. He was very apologetic about the situation and has dispatched a replacement straight away. I would hi... See more

Rated 5 out of 5 stars

Amazing fire, with more campsites getting strict about wood fuelled fires this is a perfect alternative! Did some research about this and it sounded perfect and was pleasantly surprised at how good it... See more


Company details

  1. #53 of 99 best companies in Garden

Written by the company

The World's First Wax, Eco, Wood-Smokeless, outdoor heating Fire Pit, Fuelled by 100% sustainable vegetable wax. Large consistent flame without the maintenance and hassle of a conventional wood burning Fire Pit. Light and put out in seconds for instant heat, controllable mesmerizing flame, and an ambiance like no other.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant product

Brilliant product! Just got a refill for the upcoming holiday weekends. My other half finds that conventional fire pits trigger her asthma but with these, being smokeless, she gets to sit around the fire (maybe with a glass of wine or two) and enjoy her evenings in the garden. Just as warm as a ‘normal’ fire pit, easier to light and extinguish, and no smoke….. It’s just win win👍🏻👍🏻👍🏻

4 May 2023
Unprompted review
Rated 5 out of 5 stars

One good looking fire pit!

I was lucky enough to win an El Fuego fire pit in a giveaway. What a lovely modern looking thing it is too. It is very easy to use and it looks really fabulous when lit. I love the eco friendly side of it too. Thoroughly recommend!

4 June 2022
Unprompted review
Rated 5 out of 5 stars

I’ve bought several of their crop…

I’ve bought several of their crop candles as they’re great for protecting buds from frost but also great for those cold spring and summer evenings. They’re far better than a fire pit - they give off loads of heat but don’t leave you smelling like a bonfire afterwards - and are far better for the environment too. Highly recommended.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Amazing product…

Really great product that actually does what it says it will. Saw and purchased the product at Grand Designs in Birmingham. Only just got round to using it since having better weather but it’s an awesome fire pit that provides good heat and looks great. Recently spoken to customer support and it was outstanding. Can’t fault this company.

9 October 2022
Unprompted review
Rated 4 out of 5 stars

Quick delivery marked down one star…

Quick delivery marked down one star because one of the refills was damaged and in pieces. Did as instructed and it was usable.

22 November 2022
EcoFuego logo

Reply from EcoFuego

Thank you Richard, Sorry the refill arrived damaged , but you can still use it as it is wax. Nevertheless we are now packing them much more securely so this will no longer happen. Have a great summer and let all your friends know. Please see FAQs if you have any concerned and feel free to call us any time. Tim

Rated 5 out of 5 stars

Excellent service

Excellent service - Took the time out to answer all my questions - Thanks again, the fire pit has worked wonders during this winter will definitely be recommending to all my friends

17 January 2023
Unprompted review
EcoFuego logo

Reply from EcoFuego

Hi Jason, So happy to hear! Keep us updated! and always here to answer any more questions

Rated 5 out of 5 stars

Really impressed with my new fire…

Really impressed with my new fire pit,perfect for the weather we are experiencing here in the UK
Excellent communication from start to finish
10/10

10 January 2023
Unprompted review
EcoFuego logo

Reply from EcoFuego

Hi Reece, thank you for your review! so happy to hear you're enjoying it!

Rated 5 out of 5 stars

Fantastic Product

Fantastic Product, so easy to light and put out. The convenience is unreal compared to a standard firepit and to think it's all more eco-friendly aswell. The warmth is Incredible. in -1 it's still too hot to sit 1 metre close.

11 October 2022
Unprompted review
EcoFuego logo

Reply from EcoFuego

Hi Charlie, thank you for your great review, so happy to hear that you are enjoying it!

Rated 5 out of 5 stars

Great and unique product

Great and unique product. Have never seen anything like this before. We have always wanted a Fire Pit but with close neighbours, we could never have one. Only lit it to test it out, really excited for when Friends and family come round

13 January 2023
Unprompted review

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