ElgarServices Reviews 18

Had a gas hob fitted with Eddie. Very professional and knowledgeable. Very clean and tidy. Made sure everything was covered up before the job was started. Came on time and was kept updated at all times. Would highly recommend.

BEWARE!

I am really disappointed to have to write this review as I am usually one to give positive feedback but I feel people need to be aware of my bad, dishonest experience with Elgar services.
I called them to get a quote on several jobs in my house, Debbie called back and was very helpful telling me they could come out on two different occasions in the next week. I explained that I would rather have one visit to save the callout charge on both and she pointed out that they did not have any kind of call out charge and only charged for the work to be completed. I asked if they could come after 4 and she told me this was not a problem.
I was quoted for a fix for my upstairs toilet that was not flushing and told someone would be with me on Friday. Callum arrived and was extremely polite, friendly and helpful (I could not fault him in any way). When he arrived he pointed out that due to the way the toilet was installed he would not be able to access it to fix it properly without taking several tiles out. He took the top off the toilet to look in and pointed out that the parts were very old (twisting a few with his fingers as he said it), when he then tried to flush the toilet it worked! I told Callum to leave taking it all apart as I was having a bathroom refit soon but it was great that it may be flushing now (no tools or parts were used and as it happens after he left it is back to flushing intermittently so is not fixed), he told me that he had not actually done any work and there would obviously be no charge. I thanked him for being so honest and friendly and knew I would see him again the following week for a bigger and more expensive job which was booked for a different bathroom.
Today I received an invoice charging me for this 'job'. Debbie in the office was rude, telling me that the boss has told her it has to be paid. She told me that Callum 'does not have a right to say what he did to me' and that 'they are not a charity'. I would like to point out that Callum was with me for five minutes and told me himself that he had not done anything, Debbie also told me that it would cover the call out cost (which she previously told me did not apply). In addition to this she pointed out that I should be happy that it was less than the original quote and that they had 'done me a huge favour as I had inconvenienced them by asking for a callout after 4pm' (she did not mention this at all at the time!)

I had two other jobs booked with them (which would have totalled hundreds more pounds than the original job - and also planned to ask them for a quote to refit my bathroom as Callum had mentioned that they did this when he came out to see me - again I would like to point out what an asset he is to the business as this could have got them a big job) however I have now cancelled all further work as this company are not transparent and do not stick to their word. Who knows what they may have tried to invoice me prior to completing the job? I would warn people to be very careful when dealing with management and admin.
Such a shame as it seems that the plumbers that work for them are kind, considerate and honest.

we had a bathroom installation carried out by Elgar plumbing and heating, from the get go they were great, protected the walls and floors with protective coverings, detail schedule of works so we knew when and what was going on. The lads who attended were brilliant and very helpful. Would highly recommend as the finished bathroom is brilliant. couldn't thank them enough for all of the hard.

Gave excellent review earlier this year which was deserved with regards to installing new electric boiler and plumbing sink tap excellent work done But booked appointment last Friday between 1 and 3 relating to the work done but did not turn up and no courtesy call to explain why. Been phoning no answer, sent emails, no reply. After spending over £6000 earlier this year would have expected the customer after care service a little forthcoming even to let me know one way or another. Very disappointed. Sent last email today and received call from Debbie apologising as just got into work and seen email. Oversight not to call due to extensive over run work load but she said should have phoned. Rearranged for Wednesday. Happy with explanation and understand. So Elgar heating still in high regard with me accepting their mistake and explaining. Takes a good reputable company to admit when wrong. Well done.

Careless job with our outside waste and drainpipes. Only 2 brackets fitted to the drain pipe and didn’t take long for the pipe to detach from the gutter as it wasn’t secure. This was done when we had already asked them to come back to separate the water and waste pipes to pass building regs, which they had not done originally. Avoid.

A plumbing issue is not great at the best of times but during the current situation even worse.!!
We had a blockage affecting showers/toilets in three rooms and several professionals had attempted to identify the cause and resolve but due to difficulty with access were unable to do so.
A friend recommended Elgar Services...first Dan came out but was unable to rectify the problem due to its complexity. He was determined to find a solution however.
After looking at several different options today both him and Eddie came out and successfully corrected the problem.
These two guys surpassed themselves on so many levels..not only in the professional manner they carried out the work but their calm and reassuring attitude.
Honestly I cannot thank them enough or recommend them highly enough.
They really do deserve to be successful in everything they do because they are such honest hardworking people!!
Thank you again guys,
MJA

Dan and his team have just done a boiler exchange for me and I'm very happy with their work. They are very tidy and efficient and have been very helpful. I would definitely recommend them! Thank you Dan and his team!!

Excellent company I would recommend them 100% They recently replaced my 38 year old boiler for a new one with 12 year warranty and 16 new rads they powerflushed all the pipe work beforehand which was very successful
Ed and his team carried out all the work to a very high standard. I moved out for four days whist the work took place but they completed. In three.
I was delighted to find that the house was clean and tidy and Warm !! The difference is amazing. the shower is incredible so powerful now with continuous hot water I cannot thank Ed enough I’d had two other quotes one of which was several hundred pounds cheaper but I went with Elgar
They have also fitted a new Bosch combi boiler for me at another property I own two years ago and I’ve never had any problems at all nothing is too much trouble for Ed and his team
Thank you Ed Dan and Rob we have a lovely warm old house now thanks to you guys.

Very impressed with Elgar Services. Dan and his team were professional, knowledgeable and quick.
TIMELY - arrived at the time they said they would on all 3 days of the job.
FLEXIBLE - split the job across several days to fit around us and our clients.
TRUSTWORTHY - invoice was exactly the same as the quote/estimate.

Highly recommend.

Used Elgar services for the first time

Found the whole experience very professional and friendly

Arrived to quote and start the job on time and to my ask, was very considerate while working and the job was completed to a very high standard

Very impressed with Eddie and the team and will certainly use them again in the future

Top job and thanks

Highly recommend Elgar services, Eddie and Dan were great, replaced radiators and added a new one, doubled checked all was working ok, they are very friendly, will deffo use them again.

Eddie from Elgar was very helpful with my boiler problem. He is friendly, straight talking and very helpful. 5 stars Elgar!

I have used Elgar Plumbing Services for over 5 years. I wouldn’t hesitate to recommend them for gas, heating and plumbing jobs. Very professional and friendly guys. Excellent job in replacing all my radiators with minimal mess and disruption !

Very professional company. Did the work promptly and to a very good standard. Highly recommended

As a portfolio landlord, I sometimes require work completed within a timely fashion, Eddie and his team are always accommodating to get to the properties within a timely fashion to avoid any disruption for tenants, assess the problems and keep tenants and myself in the loop with work etc.
Very reliable guys that will always be polite to my tenants and trustworthy, I will continue to work with them.

The service was excellent, the two gentlemen that came round were exactly that - gentlemen. They were polite and well mannered. Explained everything fully, wasn't pushy at all and did a good job. Turned up on time, left the house just as they found it. Would use their services again and would definitely recommend!

What a great company! Turned up on time , very plesent lads , done a fantastic job , very tidy in there work, would 100 percent recommend! Well done boys 👌 Mrs Goodyear

I contacted Eddie by email to carry out a gas safety check on a property I was buying, a date was agreed and the work was done to an excellent standard within a week of my initial contact. Very impressed