Elite Cruises Reviews 

We feel we can fully trust Francesca. She is very knowledgeable and extremely helpful and especially patient with older couples like ourselves! The cruise we took was our first experience and we had a wonderful time! Thank you to Francesca!

Francesca listens to the customers’ concerns and delivers without fail. We have had dealings with her over 20 years and she consistently delivers satisfaction

In 1997 we booked our first Silversea cruise with a travel company that was only distinguished by the Agent we dealt with. This was my first meeting with Francesca. When, subsequently Francesca started her own company we, of course, followed her. In all that time, over many and varied bookings, she has never failed to provide us with a totally personal service, detailed, timely, accurate, proactive, available: superb beyond belief. For a Travel Agent to book a World Cruise for a client is not easy. The complications are numerous and often difficult to resolve; Francesca is a total professional in this difficult area of cruising as she has proved to me three times!
Keep going Francesca! The Travel scene would be a poorer place without you.

We have used Francesca for many years now and have always found her very helpful and professional. She always answers any questions promptly and we would highly recommend her for any travel requirements.

Francesca offers and provides a fully personalised cruise and holiday travel package. She organised the honeymoon holiday for my son and his beautiful wife. She was available for all their queries and her friendly, patient approach to organising their holiday meant that the whole experience ensured they had the honeymoon holiday they had always dreamed of!
I have known Francesca for over 20 years and have always been impressed by her commitment to her clients and her professional approach to her company. She has a wide knowledge of the cruise industry and will ensure her clients
have their holiday requests met at every level.

Truly fantastic in every way. Right through from booking to checking if we had a good holiday afterwards. Also very good at changing arrangements as needed and assisting in resolving any complaints with a holiday supplier.
Recommended !

We are Silversea Cruisers and Francesca is always very helpful and responsive with all our emails. She is very proactive in finding solutions and offering competitive options.
I would highly recommend using Francesca as your Cruise Consultant.

Excellent service, quick responses to queries and very personal touch.

They are so helpful, regardless of the smallest query, so friendly all the time. A pleasure to do business with them

Forgive the length of this review, but I think there is merit in the right audience reading this, if it be one that isn’t one choosing a business by recommendation thus is looking for its own confirmation ahead of engaging.

Unlike the vast majority that have and will write here; I have only used Elite Cruises once and once only. Normally I’m not relationship driven; rightly or wrongly I consider myself savvy enough to research extensively and make my own purchase decisions directly with providers. However, I haven’t cruised for quite a while, and at the start of that research I quickly established rather uniquely the cruise product market seems to better serve clients by encouraging them to use agents, rather than by booking direct. This is why is used Elite Cruises. I came across Francesca purely through social media research, and no form of recommendation. Very quickly I gained a sense of complete professionalism, and went on to receive a booking experience at a level well beyond anything I have experienced previously that might compare, through an individual travel agent. After the initial voice engagement the ongoing service was concluded via email. Everything that was promised was delivered, and where things didn’t quite go to plan towards the embarkation date they were resolved quickly and diligently. In my own work I deal with high value clients and hold strong beliefs that three important behaviours are key to being successful – honesty, integrity and trust. Elite Cruises absolutely demonstrates all of this. Though it doesn’t stop there. Just take a look at the level of detail that Francesca shares on social media when she gets to travel on some the cruise lines that you will be considering. You literally will be left with very little left to ask ahead of stepping on board.

So if you are, like me, one for detail, like to research and know everything before making financial commitments, the pre-sale, post purchase and pre-travel experience you are about to commit to really will be as memorable as the trip itself surely will be. Would I use Elite Cruises again? Like everyone else pretty much already has done; absolutely. I wish I could book everything like this but I appreciate service like this has a value.

Have used Francesca for the last 15 years on all our Holidays nothing is ever too much trouble and she always gets the best deal as well ! Would highly recommend for all travel arrangements.

24/7 personal attention from the owner of the business.
Very knowledgeable in the cruise business highly recommended

Always a pleasure dealing with Francesca, she takes great care of her clients and shows exceptional professionalism.

I did not have to worry about a thing every thing I wanted was looked into and made possible- ie a few days in Dubai after our trip to India. No need to worry about visas paperwork flights etc Francisca dealt with everything and all we had to do was pack a case. Could not recommend her more, went on a Med cruise with this company and once again everything was top class. If you want a super holiday with no pressure and someone else to do all the hard work - this company ticks all the boxes

Always so Professional and friendly. And really knows everything you need to know about Luxury Cruising.

Francesca is very reliable and very professional. If she
says she will get back to you she will do so very promptly.
She is very personable and committed to her clients. We have dealt with her for nine years and have complete confidence in her. Many of our friends use her too and also sing her praises.

We have been using Elite Cruises for several years and we have always received exceptional, helpful service when booking our cruises. Any problems we have had with our chosen cruise line have been swiftly and efficiently resolved. We recommend Elite Cruises extremely highly.

I have known Francesca of Elite Cruising for many years and booked many cruises through her.

Francesca dealt with our latest booking with her usual professionalism, and care, in addition she is very intuitive regarding our preferences.

Because of her personal knowledge of the various luxury cruise lines and their ships she can offer really good advice and assistance.

Francesca provives a personal service spending time to understand requirements fully. She isn't pushy like some other companies and has always responded in a timely manner. A pleasure to work with when looking at possibilities for future cruises.