Elite Wine RefrigerationReviews 

877
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality and appearance, often noting how well items fit into their homes. The delivery service is frequently highlighted for its efficiency, professionalism, and careful handling of products, with many appreciating timely arrivals and excellent packaging. People also commend the exceptional customer service and helpful staff, who provide expert advice and resolve issues effectively. Reviewers are particularly impressed with the smooth ordering process, clear communication, and the team's willingness to accommodate special requests. However, some customers also noted discrepancies between advertised product images and the actual item received, leading to unexpected differences in features or capacity.

What people talk about most

Product

Customers are highly satisfied with the product quality, often describing items as excellent,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the professionalism and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent from start to... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting excellent service from staff members... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product met our expectation of looks and quality. Key points: a) Info was communicated both effectively and in a timely manner. b) Customer service was excellent. c) Product arrived on promis... See more

Rated 5 out of 5 stars

We were gifted the most execptional wine cooler from a friend, and the service we have recieved from Elite Wine Refridgeration and in particular Cherry Yung the General Manager is unbelievable. She is... See more

Rated 5 out of 5 stars

I was a bit hesitant to start with, never having dealt with this company but I need not have been. They were very responsive and even guided me away from something they easily could have sold! All of... See more

Rated 5 out of 5 stars

Amazing experience. Fridge was coming from Sweden so 7-10 day delivery time, but Danielle located one in the UK and shortened that time. Service and price was exceptional but the former was important... See more


Company details

  1. #44 of 136 best companies in Appliance shop
  2. #72 of 193 best companies in Electronics store

Written by the company

We're Elite Wine Refrigeration and we pride ourselves on our extensive collection of wine cabinets, we only work with premium companies and wine cooler specialists from all over Europe. The official distributor for Dunavox, Swisscave, Climadiff, Avintage, La Sommeliere and EXPO and Ireland distributor. Shop with us and order with confidence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

877 reviews

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Asks customers to review

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4.8

All reviews

(877)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb product (a wine fridge) and…

Superb product (a wine fridge) and excellent customer car with the delivery and in the buying process. I was kept regularly informed as to when the product would be ready to be delivered. Very happy with the fridge. Well fitted by the delivery staff in our kitchen.

5 February 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience.
I highly recommend this company.
Fast and very helpful.
Even 2 years since I have purchased my fridge, they were very good at assisting me with the problem I have had and it now has been fixed.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

I made a top class wine cabinet…

I made a top class wine cabinet purchase from elite fridges. One of the best investments ive made. All the team are very knowledgeable and helpful when it comes to wine storage and choosing the right appliance. Massive praise and thank you to Hayley for her input and after sale attention

No doubt best online retailer to buy from for serious wine storage.

Brilliant overall

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Love the fridge

Love the fridge. Communication was great from order through delivery. Happy with the price I paid. So excited to fill this beautiful fridge with wine!

6 February 2024
Rated 5 out of 5 stars

I had been looking for a wine fridge…

I had been looking for a wine fridge for a while and just could not make my mind up.
Elite Wine Refrigeration's reviews certainly caught my eye so decided to use their services. The website is easy to navigate and any queries during the selection process were swiftly dealt with by Hayley who also took the trouble to keep in touch post delivery to make sure everything was to my satisfaction.
So refreshing to deal with a company which puts its customer service high on the list of priorities.
Thank you.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Wine fridge….

Had a wine fridge delivered yesterday by the owner and staff member from Elite fridges. Very well mannered people. Hand delivered fridge and showed me how it operate it. Very happy with purchase of a 15 bottle display style fridge. Highly recommend this company. Thank you Callum and Malcolm.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent !

We have purchased many items from Elite Wine Refrigeration over the past few years. The service we have received has been exceptional, with particular mention to Cherry who has been wonderful to correspond with and has really looked after us. The products we have received are excellent quality and we will continue to purchase from them in the future.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

First class product and service

Purchased a wine fridge from these guys. All my questioned were answered quickly upfront and online before I purchased. The order process was simply and delivery fast and very efficient. Would order from these guys again.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Great company to work with.

Great company to work with.
I bought a wine fridge in August for a very competitive price.
As the house work were delayed they simply kept the fridge for 6 months without any additional charge.
Would definitely recommend.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

My wine fridge

Brought a wine fridge off these guys and the experience was great. Easy to order loads of selection and delivery was easy as can be. would deferentially recommend this company and Hayley the sales person.

5 January 2024
Unprompted review
Rated 5 out of 5 stars

So Helpful

Hayley couldn't have been more helpful, great service and products all arrived swiftly and we're really happy with them. Our wine is happily stored away at the right temperature happily maturing!

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Very easy order process

Very easy order process, great communication about delivery and delivered on time as agreed. Great looking product and so far all working well as expected.

4 January 2024

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