EliteSingles Reviews 

417
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were let down by their experience overall. Many customers found the website and app to be dysfunctional, experiencing issues with logging in, password changes, and general navigation. Reviewers also reported problems with the app's features, such as notifications not working and the inability to see who viewed their profile or the status of their likes. The subscription service was a major point of dissatisfaction, with many feeling misled by the changes to the platform and the presence of numerous fake or outdated profiles. Customer service was frequently criticized for being unhelpful, with some accounts being blocked without clear reasons or proper communication. Some people also felt that the matching algorithms were ineffective, often presenting profiles outside their specified criteria, and that the site lacked genuine users. However, a few other people also felt that the real women on the website seemed serious and were genuinely looking for relationships.

What people talk about most

Website

Customers had negative experiences with the website, with many reviewers calling it the "worst dating site... See more

User experience

Clients share negative opinions on user experience, with many reviewers expressing frustration over issues... See more

Subscription

Customers consistently note negative experiences with subscription, with many feeling misled and reporting... See more

Application

Consumers express significant dissatisfaction with the app, citing issues such as poor functionality, a high... See more

Customer service

Reviewers highlight negative aspects of customer service, with many reporting that they only received... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Despite being able to log on from my computer or my phone for the first few days, I now keep receiving messages that my password isn't recognized. When I try to change my password, it says something... See more

Rated 1 out of 5 stars

An echo chamber. The app update means I can no longer see who's viewed my profile, nor whether my 'likes' have been received. As others have said, it's very annoying that profiles you've liked di... See more

Rated 1 out of 5 stars

After 5 months of sending appox 10+ likes daily (which is all you can do) I have only 1 person acknowledging me. Filled out the profile, great pictures as well and no response by all the fake profile... See more

Rated 1 out of 5 stars

I recently paid for 6 months membership, however, they recently changed their website and I now cannot send an introductory message without first having to send a mutual like. This method greatly red... See more


Company details

  1. Dating service

Written by the company

EliteSingles is a serious online dating site for aspirational singles. When finding a partner, standards are instinctively high, and we provide a high-quality product to meet those expectations. We aren't an average dating site. We are Elite.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

417 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(417)

92 reviews in the last 12 months

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Rated 2 out of 5 stars

Impossible to cancel

Its not a well known website so less selection than I had hoped for. Impossible to cancel and stop credit card from being run again. There was no way to contact anyone, no phone numbers or customer help email or bots to even ask. The website is designed to make it so you can't cancel your membership without getting charged.

4 October 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We’re sorry to hear about the issues you’re experiencing. Please contact our customer care team by submitting a request through the contact form available on our Help pages and they'll help you with the cancellation of subscription. Thank you!

Rated 4 out of 5 stars

good result was achieved

you can find a good partner but the price is so expensive.

20 October 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We’re sorry to hear you’re not satisfied with our app, but we appreciate your feedback! We’d love to understand more about your frustrations so we can keep improving. Please contact our customer support team to share your valuable insights. Thank you!

Rated 1 out of 5 stars

I've tried a handful of dating apps

I've tried a handful of dating apps, this is the absolute worst. If you see a picture that's clearly out of place compared to the typical pics, they'll be wanting to sell you bitcoin within a day. They're accomplished liars except if you're familiar with the city or the state they claim to be out of you can't trip them up and oh they never want to meet you even if they claim in the same small town in boondocks Oregon. Save your money avoid.

18 October 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We’re sorry to hear this! We have a dedicated team focused on removing fake profiles and ensuring our users’ safety. If you encounter any fake accounts, please report them immediately so we can take swift action. Thank you!

Rated 1 out of 5 stars

Dishonest men

Well, that's the second scammer in a row, possibly 3! They say they have a certain profession, then write you saying completely different! One guy every day had different location like Florida, then Spokane! This last one I told don't think he's real. He completely stopped writing as did others. They know they've been caught. I am very disappointed and just gives online dating more of a bad name!

14 October 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We’re sorry to hear about your experience. If you encounter any fake accounts, please report them to us immediately. Our dedicated team is actively working to remove fake profiles and ensure the safety of our users. Thanks for your feedback!

Rated 1 out of 5 stars

Consider this site a complete waste of…

Consider this site a complete waste of time and money. As a premium member, many of the features don’t function correctly.
You receive contacts from non premium members who can’t respond to your messages, so it’s a completely pointless service in general.
Probably the greatest complaint, is the lack of any search function, you are completely dependent upon a logarithm to find matches, so you have no real control over any aspect of the process.
I question the integrity of the platform in respect to fake profiles, you receive messages from the site that a lady wishes to contact you, but their profile doesn’t exist.
Generally speaking, it’s extremely expensive for a very below par service.

13 October 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We’re sorry to hear you’re not satisfied with our app. We’d love to learn more so we can improve our features and user experience. Please reach out to our customer care team, and we’ll take your feedback on board.

Rated 1 out of 5 stars

Automatic billing is just a scam

Automatic billing is just a scam. Without knowing you will be billed even if you think you have cancelled. Read their terms and conditions and be very careful.

App is terrible (on Android).

I've never written a review before but as of 2024 do not use this company.

30 September 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're sorry to hear that the renewal of your subscription may have been unexpected. Our memberships renew automatically unless you cancel them, and this needs to be done via the app store or our website, depending on the way you purchased it. If you have any further questions or concerns, please reach out to our team. Thank you!

Rated 1 out of 5 stars

I am very perturbed

I am very perturbed. I have been unable to sign in for two days now and there is no information provided on the site and do way to get help. I have been a paying customer for over three years and expect more.
I just get "logo
Oooops...
Something went wrong. Please, go back or reload the page."

11 September 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We apologize for the inconvenience you’ve experienced while trying to sign in, Thomas. Please reach out to us by using the contact form available on our Help pages; simply click on 'Submit a request.' Thank you!

Rated 1 out of 5 stars

I have only been on this site for 2…

After 2 days of being on this site I plan to cancel tonight. I have already been contacted by 3 fake accounts and likely 2 more. There is no way to directly reach customer service, they have 48 hours to respond. Also, many of the matches I was presented with did not fit what I had listed as being important to me. This is an expensive service that represents itself as something it is not at all and it does not feel even remotely safe.

Update: I have already been trying to cancel my membership since the 26th for a refund, as I wrote in my letter to customer service yesterday, the membership cancelations provided on your website did not work, I tried many times. That is why I have been e-mailing you. I also did report the pages. I have not yet heard back from customer service.

I sent another request to customer service but still have heard nothing from the company.

23 August 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're sorry to hear this, Sarah. We would like to assure you that we respond to every request we receive from our users. If you encounter any fake or suspicious profiles, please report them so that we can investigate and take appropriate action. If you need assistance with canceling, we recommend checking out our Help pages. Alternatively, you can contact us by using the contact form available on our Help pages—simply click on "Submit a request". Thank you!

Rated 1 out of 5 stars

All fake's and scammers

All fake's and scammers. Two weeks in, I notified customer service of my utter disatisfaction and lack of confidence with the multiple emails I had already received from them regarding profile scams and asked for a refund, and they refused.

1 July 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We are sorry to hear this! You can always reach out to our customer care team to discuss your issues further. Thanks for the feedback!

Rated 1 out of 5 stars

Very Bad

Appalling. Please do not give these people your money. They should not be allowed to be in business.

9 August 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We are sorry to hear you feel this way! To assist you effectively, we kindly request that you contact our customer care team. Your feedback is invaluable, and we’re here to support you every step of the way. Thank you!

Rated 1 out of 5 stars

All fake profiles and scammers

I think that just about all the women have fake profiles or are scammers and the site doesn't prevent them from being on it.

I also noticed that if I replied to one fake profile, I started getting more likes from other scammers.

Don't fall for this garbage

2 August 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We really appreciate your feedback! If you come across any profiles that seem suspicious or fake, please report them to us right away. Our dedicated team is committed to investigating and removing fake profiles promptly. Your help in identifying these profiles is greatly appreciated.

Rated 2 out of 5 stars

More Scammers Than any Other Dating Site I've Tried

The only reason I am giving two stars vs. one is because they have warned me twice about scammers I had had contact with. In both cases, I suspected they were scammers. Both lived far away and were very attractive. I told each of them that the distance was a factor and both gave me some sappy response about distance not making a difference when you find your soul mate. I regret trusting the first one a little too much (just enough to share personal thoughts). I wasted a lot of time doing that. I am not gullible enough to give them money or personal information. I have tried three other dating sites and have not met one scammer. This site seems to attract them. I think the name of the site gives scammers hope of finding successful, wealthy, and lonely individuals. Fortunately, I only signed up for three months. It's a shame these scammers prey on dating sites because it leaves us all less trusting and perhaps missing out on someone who is genuine and worthy of getting to know.

1 August 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're sorry to hear this! We have a dedicated team working to remove fake profiles and prioritize our users' safety. If you come across any fake accounts, please let us know immediately by reporting them. If you have any other concerns, please contact our customer care team. Thank you!

Rated 2 out of 5 stars

Don’t waste your time and money

Despite requiring a fairly pricey membership fee to read/write messages, this site is surprisingly full of scammers and fake profiles. They don’t make it a requirement at sign up to verify your identity, so they rely on their users to report suspicious activity, and according to their own statement they also employ a software algorithm. This led to me being blocked from accessing my account without any warning. The day after I signed up I all of a sudden kept getting an error message and couldn’t sign in anymore. I had to email customer service who then told me that their scam algorithm identified inconsistencies in my profile. After sending them photos of my driver’s license, they reactivated the account again a couple days later. I was very frustrated that they never sent an email saying anything about the issue and my account being blocked.
Apart from that, very few of the matches I got were in my area (50mi), most others were 100+ mi away, or across the entire country from the other coast. The remainder of the profiles had almost no information on them or they were clearly fake. The website was also weirdly buggy. I would reply to someone and not hear back all day, the next day I would go into my messages and see that they had replied to me immediately after my message, but it just didn’t show up.
One good thing is their 3-day money back guarantee. I emailed customer service within those three days and they cancelled my subscription and the transaction within less than 24hrs.

26 July 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're very sorry to hear that you feel this way about our app. We'd love to know more so we can improve our features and user experience. Please contact our customer care team and we'll take your feedback on board. Thank you!

Rated 1 out of 5 stars

Complete scam

Complete scam. It looks like they planted a non 1 star review here. Not legit in any way shape or form.

I like that they leave comments in here like it’s something strange but there are no legit reviews to suggest that this is strange at all. Just a scam.

Update: 👇NOW they want me to contact them. Before I cancelled, they were no where to be found. I had to end payment on my side because I couldn’t cancel on the app. Completely disingenuous.

10 May 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We are disappointed to hear you feel this way about our app, but are thankful for your feedback! We would love to know more about your frustrations with our app so we can continue to improve our features. Please reach out to our customer care team to share your valuable comments. Thank you!

Rated 1 out of 5 stars

This company is an absolute scam

This company is an absolute scam! I wish I could give them a ZERO! I was a paid member for 4 days when they blocked my account and I could no longer log in. No email explaining why and absolutely no way to get a hold of them because they don’t advertise an email address. The recommendation is to write a letter…yes, “write” a letter and mail it to Germany! All I did was update a few preferences and add to my profile. Nothing outrageous at all. They stole $112 and that’s that. NEVER AGAIN!!

14 July 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We are sorry to hear this! Please reach out to our customer care team via our contact form available on any of our Help pages, so we can look into your account and help you with your concern. Thank you!

Rated 5 out of 5 stars

EliteService

Hello.
I wasn't on EliteSingles for long,but during that time,I experienced the utmost professional,prompt,and courteous customer service.From my experience,EliteSingles has no room for improvement Keep up the great work! Thank you.
My Best,
Jeffrey M. Sebastian

22 July 2024
Unprompted review
Rated 1 out of 5 stars

I found it pretty awful

I found it pretty awful. I have tried to cancel my membership. It said you can only cancel from their website. I thought I was on their website. So I tried to find it and kept on getting the same one I was on. I need help downloading this!!! I want to get out of here.

17 July 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're sorry to hear about the difficulties you faced with cancellation, Elizabeth. If you need assistance with cancelling, we recommend checking out our Help pages. You can also reach out to us by using the contact form available on our Help pages; simply click on 'Submit a request.' Thank you!

Rated 1 out of 5 stars

Don’t waste your money please!

I would give no stars if that was possible. I was matched with 4 different people and they were all scammers. The site warned me about 2 of them and the other was the perfect charmer and too good to be true. Sure enough, after a few months of chatting, he made up a pitiful story and asked me for financial assistance. Be careful and don’t get carried away by the profile pictures because they all look amazing.

3 June 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're very sorry to hear this, Nancy! We have a dedicated team working to remove fake profiles and prioritize our users' safety. If you suspect any profiles of being fake, please report it to us and we'll look into them immediately. Thank you!

Rated 1 out of 5 stars

WORST WEBSITE EVER

I agree with all the other negative comments. Seems like a scam website and customer service is zero:
- my preferences are ignored
- around 95% of guys are so far away that it’s not viable
- Months pass and no one opens my profile to read it (- so how visible is my profile?)
- Lots of fake profiles, and they’re easy to spot. They are very good looking and their bio is copied and pasted from one to the other
- Lots with no photos
- unable to search for matches and the ones they give me do not align with my preferences
- unable to edit my own profile

I wish I had read the reviews before I signed up. What a total waste of money

4 July 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

Thank you for taking the time to share your feedback with us, Anna. We deeply regret to hear about your experience. We strive to provide the best possible service and are committed to addressing your concerns. Our matchmaking algorithm is designed to prioritize user preferences, and we are currently reviewing it to ensure it performs better. We encourage you to update your preferences and settings to see if that improves the matches you receive. We encourage users to report any suspicious profiles they encounter so we can take immediate action. Please reach out to our customer support team once again so that we can assist you promptly.

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