Elite Utility Services Reviews 

55
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being extremely polite, hardworking, and exceptionally efficient during complex underground water pipe repairs. Many local individuals appreciate how immaculate the property is left after finishing difficult trench digging and careful driveway restoration. Some people were satisfied with the prompt communication, friendly approach, and clear updates provided by the engineers throughout the entire working process. Consumers also noted that the teams worked cohesively together to successfully resolve major plumbing leaks with minimal disruption to daily routines. Reviewers emphasize that these dependable professionals consistently deliver outstanding results on every single project they undertake.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are extremely... See more

Service

Customers expressed great satisfaction with the service, highlighting that reviewers found the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Elite were referred to us by a conglomerate whose service in this matter up to then had been poor. Kris and Brooke made up for those inadequacies with prompt attendance and a wholly friendly approa... See more

Rated 5 out of 5 stars

Excellent job completed by Josh, Kyle and Luke to replace a mains water pipe that had burst and left us without water for 4 days. They were friendly, efficient, kept us updated throughout on progress... See more

Rated 5 out of 5 stars

I was very impressed with the work of Adam, Charlie and James. They replaced a water pipe from the pavement to our garage. The work was carried out professionally and they reinstated driveway paving w... See more

Rated 5 out of 5 stars

Adam; Josh & Luke turned up to locate the leak and replace the section of supply pipe somewhere under the garage floor. A great team that worked exceedingly well together and completed the task and ti... See more


Company details

  1. Water utility company

Written by the company

We are Moling and Horizontal Directional Drilling specialists with over 19 years of experience in this industry. Carrying out water supply repairs and replacement works throughout London and the South East. Using our specialist Trenchless Technology we can install any underground services such as Water pipes, Gas pipes, Electrical ducting and much more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(55)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb resolution of tricky water leak issue

Elite were referred to us by a conglomerate whose service in this matter up to then had been poor.
Kris and Brooke made up for those inadequacies with prompt attendance and a wholly friendly approach. They got on with the project of repairing a fairly major leaking mains pipe without a murmur or tutting about its complexity.
We expected to lose some shrubs in the process but they saved them and despite it being a "dirty" job left the area in good condition.
They worked well as a team with nil breaks and were the most courteous and friendly tradespeople we have encountered.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly!

We just had Kris & Adam complete a pipe relay at our house and they couldn't have been better.

From the moment they arrived they were friendly, professional and two of the hardest working tradespeople we’ve had the pleasure of meeting.

Kris and Adam are a credit to your company and we’d welcome them back anytime in the future if there’s any further issue

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Domestic mains water pipe replacement

We contacted Elite Utility's sister company,SPS, about replacing the water pipe to our house as the flow was really slow. They took some details over the phone from my partner and gave us a very competitive quote, assuring us that no site visit was needed. We booked them in to do the work and Elite Utility turned up. The crew told us they do the work in the South and
SPS in the North. Of course, with no site survey having taken place there were loads of issues that cropped up that the work crew were unaware of. Well, the crew of
Brooke, Adam, Kris and Ouie dealt with all the problems with great expertise and kept smiling throughout. It was a messy job and they cleaned up the site nicely. I would certainly recommend Elite Utility to anybody needing this kind of work done.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Sam and Ollie came to repair a leak…

Sam and Ollie came to repair a leak under our drive. They were promt and got straight on with the job, dug two small holes and moled under the concrete, to bypass the old pipe and install a new one. They were very professional and efficient. They left everything clean and tidy. It was very much more effective than having to dig a trench. I would highly recommend them.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Kris and Crew were fantastic!

Kris, Adam and Brooke were very prompt, professional, polite, efficient and knowledgeable. Nothing was too difficult for them.
They fixed our water leak and left our residence in the same condition as they found it #Spotless
Would highly recommend this team.
Thanks so much good people 🙏

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Kris and Brooke did an excellent job installing a new mains water pipe using the moling technique and repositioned the stockcock. They were very pleasant and polite and left the house and drive in a very good condition.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

I can’t recommend Sam and his team enough, starting from the initial enquiry, to the completion of the job.
We had 2 passes for the team too complete under a tarmac drive, with had particularly hard ground to contend with, this was no issue at all for them.
Unfortunately, a separate contractor went through a water pipe, thankfully Sam had all the equipment on board to rectify this issue swiftly causing little mess.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Replacement water pipe under drive

Easy and quick to get a quote, very professional and trustworthy from the first hello. Chris and a young girl (sorry forgot her name) were friendly, efficient and tidy. Disruption was at a minumum in terms of noise and amount of time water shut off. The company generally have been helpful and informative every step of the way. Highly recommend

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Replacement water main pipe

The team of Brooke, Ollie & Adam arrived and explained what they intended to do. They were friendly and just got on with the work. When finished they made sure everything was OK, cleaned up and left. Very pleased with their work and would recommend them.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Water lead pipe replacement

Great team that came to put in a new plastic water pipe, arrived on time, friendly and explained what they were doing. Brought the pipe into the house exactly where I wanted it. Cleaned up after the job and completed everything very quickly. I was impressed with the moling kit and has increased my water pressure x3. I would definitely recommend this company.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

Sam and the team were very accommodating to a delicate situation with the neighbours (and their newborn) when replacing the lead piping in both flats. They put two teams on the job to get it finished in one day. Very responsive communication with Caroline in the office both before and after the job. I would highly recommend them

31 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look