Elixir Garden Supplies Reviews 

18,294
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,591 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and reliability of the products, finding them to be excellent value for money and competitively priced. Many people highlight the efficient and prompt delivery service, often noting that items arrive quickly and on time. Reviewers also commend the first-class customer service, describing it as helpful, professional, and responsive. However, some customers also noted issues with delivery and packaging. A few people experienced slow delivery times or problems with specific couriers. There were also instances of items arriving poorly packaged, damaged in transit, or with parts missing from their orders.

What people talk about most

Product

People report positive experiences with products, frequently describing them as excellent value for money,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and efficiency of... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the excellent value for money... See more

Service

Users describe positive interactions with service, highlighting its promptness, efficiency, and reliability.... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high standard of products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm giving this 5 star because I think the canes were exceptional quality the 2 packs of 10 @ 7ft I purchased did not look like they had been lying around for months. Well packaged but not excessive... See more

Rated 5 out of 5 stars

Every delivery has been perfect. I prefer to shop with Elixir because the products are reliable and delivered on time. The prices are highly competitive and if I've ever needed to ask about an item,... See more

Rated 5 out of 5 stars

Easy to order and delivered within time frame. Followed instructions for use of Glyphosate but takes longer than 7 days to kill off weeds, in fact 2nd application was needed. I am going to try halvi... See more

Rated 5 out of 5 stars

I've Been using this supplier for many years, purchasing garden chemicals, fertilisers, propagation supplies and general gardening requirements.Their delivery service is top notch and combined with l... See more



Company details

  1. #6 of 16 best companies in Gardener
  2. #42 of 100 best companies in Garden
  3. #24 of 68 best companies in Garden building supplier
  4. #78 of 190 best companies in Garden centre
  5. #5 of 14 best companies in Garden Allotment
  6. #4 of 8 best companies in Landscape Gardener

Written by the company

With over 35 years’ experience in Gardening and Horticulture, we pride ourselves on offering quality gardening essentials with the knowledge of how to use them and sold at the best possible prices. Whether you're an experienced gardener who buys garden accessories regularly, or you're a first timer, by browsing through our catalogue you will find everything you need for your garden at Elixir Garden Supplies.

Elixir Garden Supplies

Written by the company

Free Delivery to Mainland UK!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18k reviews

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4.7

All reviews

(18,294)

2,531 reviews in the last 12 months

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Rated 1 out of 5 stars

Took forever to arrive

Took forever to arrive. It was obviously forgotten because it arrived shortly after I asked about its whereabouts. Zero communication whatsoever. Dissapointed.

26 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Liam,

We're sorry to hear that your experience wasn't a positive one. We have checked the order and can confirm that the delay occurred while the parcel was with the courier.

We appreciate that waiting for an overdue delivery is frustrating and apologies for any concern this caused. Thank you for your patience, and we hope we'll have the opportunity to provide a better experience in the future.

Kind regards

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 3 out of 5 stars

Good lawn product but tracking of progress to delivery was erratic and concerning for a while.

The purchase of lawn weed and feed was straight forward and the order seemed to be progressing to the courier and going well. After a few days, I tried to check where my parcel was with FedEx as I wanted to be in for the delivery but their tracking site seemed to say they'd not yet received the parcel, which appeared to conflict with an earlier status report. Fearing my parcel may have gone missing I contacted Elixir about the problem and they investigated the situation with FedEx. A day or two after that my parcel was delivered, undamaged, so what went wrong with the tracking I don't know. The end result was ok but the worry over not knowing where my parcel had got to in the delivery process was a little unnerving. I'm not sure where the fault lie, but I suspect it was with FedEx's tracking updates for some reason. I would probably use Elixir again, but hopefully the difficulty was a rare mishap in the delivery process. I've used the product before and was pleased with the results, as again this time, so no issues there.

24 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Thank you for taking the time to leave such a detailed review. We're delighted to hear that you're pleased with the performance of our Lawn Weed & Feed and that you've had consistently good results with it.

We're sorry to hear that the delivery tracking caused unnecessary concern. We understand how frustrating it can be when tracking information doesn't accurately reflect a parcel's progress. Thank you for contacting us so we could investigate with the courier, and we're pleased your order arrived safely in the end.

It appears that there was an issue with the FedEx system causing an issue with tracking being updated correctly.

We appreciate your understanding and your feedback, as it helps us work with our delivery partners to improve the customer experience. Thank you again for your continued support, and we look forward to serving you again in the future.

Elixir Garden Supplies

Rated 2 out of 5 stars

Disappointed

Products as good as usual at a good price. Unfortunately spoiled by being charged a delivery fee based on weight but this I checked the cost to my old address 16 miles away which was free. So obviously not a weight fee but a location fee. I don’t mind having to pay a delivery fee but to say it is based on weight when it is location is disingenuous in my opinion.

25 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

George,

Thank you for your feedback, and we're pleased to hear you're happy with the quality of our products and our pricing.

We understand your concerns regarding the delivery charge. While the charge is influenced by the delivery location, it is calculated based on the weight of the parcels for that specific delivery area. This is why it is displayed as a weight-based delivery fee during checkout.

We're sorry if this wasn't clear and appreciate your comments, as they help us identify where we can improve the information we provide to customers.


Kind Regards

Elixir Garden Supplies
elixirgardensupplies.co.uk

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