James & Ella Reviews 933

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the freeze-dried raw and cold-pressed options, highlighting their nutritional value and quality ingredients. Many consumers report significant improvements in their dogs' health, including better skin, coats, digestion, and increased appetite, even for fussy eaters or those with sensitive stomachs. People appreciate the convenience of the food, noting it's easy to store and serve, and that their dogs genuinely love the taste, making meal times enjoyable. However, some customers also noted issues with sizing, finding products to be smaller than expected and inconsistent. A few other people also felt that the quality of some merchandise was poor.

What people talk about most

Product

Consumers find product to be positive, especially for pets with sensitive stomachs or fussy eating habits.... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Freeze Dried Raw - Has all the nutritional value and benefits of raw feeding, without any of the inconvenience. Hassle free feed times, at home or whilst on the go, with the benefit of healthy, happy... See more

Company replied

Rated 5 out of 5 stars

I picked up a bag of James & Ella out of curiosity in the supermarket to give it a try. My 4yo golden retriever has never had any problems eating and loves Lilys normally but noticing a difference in... See more

Rated 5 out of 5 stars

I tried this via Ocado online home delivery shopping. My French bulldog was suffering from dry, irritated and itchy shin. Within weeks the improvement to her skin and coat was apparent and it has now... See more

Rated 5 out of 5 stars

My dog Ted absolutely loves your treats — they never fail to get his tail wagging! The quality is always consistent, deliveries are quick, and the service feels really personal and caring. It’s... See more

Company replied


Company details

  1. Pet shop
  2. Animal feed shop
  3. Pet Care Store

Written by the company

We're James & Ella: a health and wellbeing company for dogs. Together, we're on a mission to do everything we can to make dogs' lives as happy and as healthy as possible, starting with the food they eat.


Contact info

4.9

Excellent

TrustScore 5 out of 5

933 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My dog had always been fussy but he's a fan

My dog has always been fussy but he lives his Beef James & Ella and I know he's getting something healthy and hearty inside him

11 December 2024
James & Ella logo

Reply from James & Ella

Thank you for your kind review! We're so glad to hear that your fussy pup loves his James & Ella diet! If you ever need any advice or have questions about our products, we’re always here to help!

Rated 5 out of 5 stars

Great service

Great service plenty notice for when we will receive the order
My puppy loves the food too

9 December 2024
James & Ella logo

Reply from James & Ella

Great to hear Libby! Thank you for your review

Rated 5 out of 5 stars

Recommended

Received on time and as described. My chihuahua loves it and it helped settle his stomach (I think we had been feeding him the same brand of food for too long time, so he was starting to develop intolerances).

8 December 2024
James & Ella logo

Reply from James & Ella

Thank you for your lovely review! We're so pleased to hear that your chihuahua is enjoying the food and that it has helped settle his stomach 😊

Rated 5 out of 5 stars

Great company

Really efficient, friendly and reliable service! I love the flexibility too if I need to delay my subscription delivery eg. If i will be away on holiday etc.

6 December 2024
James & Ella logo

Reply from James & Ella

Thanks so much for your review Laura!

Rated 5 out of 5 stars

Perfect in all respects

Perfect in all respects. Ordering, delivery and never anything left after feeding in dog bowl!

6 December 2024
James & Ella logo

Reply from James & Ella

Amazing to hear Phillip! Thank you for your review

Rated 5 out of 5 stars

Great service

Great service, easy to order and amend delivery times. Always kept updated with payment and delivery, thus making it easier to adjust your order.

20 December 2024
James & Ella logo

Reply from James & Ella

Thanks so much for your review!

Rated 5 out of 5 stars

Two years of

My dogs have been eating this food for a couple of years. You provide the age, breed and weight of your dog and they calculate the meal size needed. You can adjust this, as I have done, if for instance you want use it mixed with wet food. The food plan is easy to amend should you wish to change delivery dates for example, and they keep you well informed with reminders of when the next payment will be taken and deliveries made. When I have contacted the company with queries they have replied promptly and helpfully, and I feel they have a genuine interest and passion for the doggy customers and their owners. In addition to this, my dogs love the food and haven had a bad tummy since starting it!

5 December 2024
James & Ella logo

Reply from James & Ella

Thank you so much for your kind words Melanie! We're thrilled to hear that your dogs are loving the food and that it's helped keep their tummies happy. If you ever need anything or have any more questions, don’t hesitate to reach out 😊

Rated 5 out of 5 stars

German Shepherd - fussy sensitive tummy

I have a fussy German shepherd and have tried many food products, this is the only food she enjoys, I mix a little wet food (tripe) but she will eat it happily on its own. When she was a puppy she had a parasite and has always suffered with a sensitive tummy. I add a probiotic and some Pumpkin powder to her breakfast and she is doing really well with solid poos.

6 December 2024
James & Ella logo

Reply from James & Ella

Thank you for sharing your experience! We're so glad to hear that your German Shepherd is enjoying the food and that it's working well for her sensitive tummy. It sounds like you've found the perfect combination for her! If you ever need any further advice or have more questions, feel free to get in touch 💙

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful. Concerned for the dogs.
Both my dogs love it. Charlie licks both bowls extremely clean.

5 December 2024
James & Ella logo

Reply from James & Ella

This is great to hear! Thank you for your lovely review!

Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous! Really quick delivery, super speedy and well package! Simply fabulous products, my 4 dogs love the treats and full off goodness! Utterly fabulous products all at reasonable prices, prices that won’t dint a hole in your wallet and so perfect for my doggies!

13 November 2024
James & Ella logo

Reply from James & Ella

We're so pleased to hear this Simon! Thank you for your review

Rated 5 out of 5 stars

Cold-pressed chicken kibble!!

The regular updates on when the order is expected is very helpful.
Our dog loves his chicken kibble, we are reassured that it has no unwanted extras in it! He has been having this kibble since he came into our lives.
He likes the treats too, ordering is very easy.

18 November 2024
James & Ella logo

Reply from James & Ella

Thank you for your lovely review Monica!

Rated 5 out of 5 stars

Always on time for the next delivery

Always on time for the next delivery. Never need to prompt.
Food just right for our dog - no more upset stomach.
No hassel.

18 November 2024
James & Ella logo

Reply from James & Ella

Amazing news Deborah, thank you for your review!

Rated 5 out of 5 stars

This is a top quality dog food made in…

This is a top quality dog food made in small batches so you can’t buy great big bags of it. My dog loves the freeze dried beef. Also trying the Kibble and Raw but she is a toy breed and not too keen on the size of the kibble.

15 November 2024
James & Ella logo

Reply from James & Ella

Thank you for your kind review! We're so glad your dog loves the Freeze-Dried Beef. We completely understand that kibble size can sometimes be a bit much for smaller breeds. If you ever need any advice on adjusting portions or trying a different texture, please don't hesitate to get in touch!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look