Freeze Dried Raw - Has all the nutritional value and benefits of raw feeding, without any of the inconvenience. Hassle free feed times, at home or whilst on the go, with the benefit of healthy, happy... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We're James & Ella: a health and wellbeing company for dogs. Together, we're on a mission to do everything we can to make dogs' lives as happy and as healthy as possible, starting with the food they eat.
London, United Kingdom
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our Border Collie puppy loves the food and treats.
Compared to other puppy food which gave her an upset stomach, James & Ella food is fantastic and we would highly recommend.
Thanks to all at Ella&Co.

Reply from James & Ella
We had been looking for a food for our dog, that he would eat but also be nutritious! We thought of raw but just haven’t got the storage, and felt it wouldn’t be flexible for taking on holidays etc. James & Ella ticks all the boxes & our dog loves it. His breed to prone to tear stains & this has reduced significantly since using. It’s well packaged, easy to store & very simple to change dates etc if needing to delay order. We also have bought the treats & they are excellent too.

Reply from James & Ella
Our puppy Bosun eats every bit of James & Ella food and he loves it still after trying other brands. He has been happy with it for the last four months. It is so easy to feed to him and wonderful to know that it so healthy for him too. I highly recommend.

Reply from James & Ella
My westie had awful problems with his tummy , constant diarrhea and sickness , but with James &ellas food it’s like a little miracle , his tummy has never been so good , he is regular now and no more diarrhea, he’s so much happier and really enjoys his food which is even better as he is so very very fussy , he loves his food with just a drop of hot water , and really enjoys it which is so unusual for him as normally he just doesn’t want to eat meals , happy doggie 🐶happy mummy ❤️thank you James &ella xx

Reply from James & Ella
James & Ella products are excellent quality, so I know their cold pressed dog food and kibble & raw food I buy for my dog will be good for her. The treats are good too! Customer service is always good if there are any queries - only a small team, but happy to help

Reply from James & Ella
Lovely company to deal with. Excellent customer service. Love the products, and 'natural ' is the way to go.
Highly recommend James & Ella.

Reply from James & Ella
Excellent service and excellent product which our fussy spaniels love!

Reply from James & Ella
My Labrador at the age of 2 suddenly became very fussy, turning her nose up at everything place before her and I tried everything! I thought I'd give James & Ella a try....move forward 5 months and she still loves it!

Reply from James & Ella
Quick delivery and always on time!
Whenever there's Janes & Ella we are always ready for travel!

Reply from James & Ella
Excellent product good service arrived on time and well packed

Reply from James & Ella
I have been using this food now for well over a month for my young Working Clumber who tends to gain weight easily, and young Working Cocker who tends to lose weight due to frequent bouts of colitis. I have had very good results for both dogs so far, with my Clumber becoming a little slimmer, and no bowel irritation for the Cocker, enabling him to gain a little weight. I am very grateful to have found this food especially for the Cocker Spaniel who is now a more comfortable, relaxed and happier dog.
Both dogs clearly enjoy this food and it appears to be much better for their general health, so I will definitely be sticking with it.

Reply from James & Ella
I highly recommend James & Ella Kibble + Raw food! After months of feeding this to my dogs, Alfie and Charlie, I've noticed remarkable improvements. Both of their coats are shinier and healthier, and they are bursting with energy. Most importantly, Alfie's stomach issues have completely resolved. If you're looking for a high-quality, nutritious food for your pets, James & Ella Kibble + Raw is definitely worth trying 🦮

Reply from James & Ella
Fantastic personalised follow up by the team. Puppy is doing really well with the food too. Would recommend anyone do the trial as it gives a great indicator as to whether suits puppy or not. Super easy feeding measurements to follow to maintain a healthy weight. Plus it’s measured by the month and can easily adjust as needed so no faffing about either to ensure puppy has enough food etc.

Reply from James & Ella
Elli loves this food it’s nutritious and delicious and makes her a happy girly, the amount normally is exactly perfect for her and she also loves the treats too

Reply from James & Ella
Ernie is a very fussy dog and this is the only food he will eat. He loves the treats too.

Reply from James & Ella

Reply from James & Ella

Reply from James & Ella

Reply from James & Ella
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.