Ella And I Reviews 

132
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers had a great experience with this company. Customers frequently highlight the amazing, long-lasting fragrances of the gel melts, emphasizing how clean, simple, and wonderfully easy they are to remove from burners after use. Many consumers also appreciate the remarkably quick delivery times, helpful customer service, and smooth overall online ordering process from start to finish. However, some people mentioned frustrating issues with unexpected delivery delays, tracking problems, and extended shipping waiting times. Additionally, a small group of consumers felt disappointed, noting specifically that the fragrances did not last long enough or provide sufficient aroma in their homes.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the amazing, long-lasting... See more

Quality

People report positive experiences with quality, highlighting that consumers enjoy long-lasting and gorgeous... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers praise the quick delivery and... See more

Delivery service

Users describe satisfaction with delivery service, frequently highlighting quick postage, prompt turnaround,... See more

User experience

Reviewers mention positive feedback about user experience, expressing great satisfaction with the amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered some "Gel Melts: omg they are sooo good and they smell gorgeous. Easy to change over fragrances. No mess no waste. Quick delivery,easy ordering process. 1st order i got an email from the owner... See more

Rated 5 out of 5 stars

I just love this company’s products. I have purchased several times now and I have never been disappointed. Each and every scent is just spectacular, long lasting and beautiful. Visitors comment when... See more

Rated 5 out of 5 stars

I LOVE Ella & I 😍 I have a subscription and look forward to my gel melts arriving every month. They smell INCREDIBLE and lots of visitors comment on how nice the are! I also use the reed diffuse... See more

Rated 5 out of 5 stars

I love candles - they make me feel cozy and relaxed. But sometimes I spend good money, for little return, especially in the aroma department. And then I saw an advertisement for Ella and I. Oh my, I... See more


Company details

  1. Candle shop
  2. also in
  3. Flavours, fragrances and aroma Supplier
  4. Gift shop

Written by the company

Welcome to Ella And I, a Cheshire based home fragrance company specialising in highly scented gel wax melts. Every product is carefully hand poured in our Macclesfield workshop using premium gel wax and high quality fragrance oils to create beautiful scents that fill your home. Our gel wax melts are loved by customers for their strong fragrance and ease of use. Unlike traditional wax melts, the gel formula allows them to be removed easily from your burner once cooled, making them simple and mess free. We offer a wide range of scents inspired by popular perfumes, fresh clean fragrances and comforting home favourites, so there is something for every home. Alongside our signature gel melts, we also create reed diffusers, car diffusers and other home fragrance products designed to keep your spaces smelling amazing. Each product is made with care and attention to detail, and every order is hand packed by our small team before being sent out across the UK. Since launching, we have served over 100,000 customers who love filling their homes with Ella & I fragrance. As a small family run business, customer experience means everything to us and we truly appreciate every review shared by our community. Thank you for being part of the Ella & I story.


Contact info

4.2

Great

TrustScore 4 out of 5

132 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(132)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Right on point

Wasn't really expecting too much as I've been scammed so many times but after reading reviews on Trustpilot thought I'd give it a shot. Got my order within days. The gel melts are to die for and I can't wait to use my bath products. The packaging was secure. No complaints here in fact going to order more products and also recommend to my friends and family. Very happy.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Just Wow! Best melts I have ever had!

I tried these gel melts on the off chance they would be good. I am so glad I did. I have used melts for more years than I can remember and these are the best by far. The scent throw is spectacular, I can smell them as soon as I walk into the room. I have not tried them all yet but so far my favourite is dark opium and Coc and Sandal wood, smells exactly like the Molton Brown fragrance. I am only using a quarter of a melt at a time.

14 April 2024
Unprompted review
Rated 5 out of 5 stars

Great product

My order arrived today … beautifully packaged by the way … the melts smell divine … will definitely be ordering again

10 April 2024
Unprompted review
Rated 5 out of 5 stars

SIMPLY THE BEST

I have used sooooo many wax melts and can't find any that last long. These are completely different and my flat smells amazing!!the scent actually lasts and is strong enough to fill the room. I have bought quite a few and will be putting in another order soon!!I have recommended these to all my mates!!!

28 March 2024
Unprompted review
Rated 5 out of 5 stars

I just absolutely ADORE these products

I just absolutely ADORE these products! I look forward to purchasing and receiving them every single time and I'm never disappointed. Can't wait for you guys to release more scents!

25 March 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love Ella&I

I absolutely love Ella&I. I have tried most of their gel melt scents and I love their whipped soaps. Excellent quality products with strong scents that aren't over powering. A good range of scents and excellent value for money. The scents last for ages!! I have placed several orders and will definitely be ordering again.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

I've spent 5 years looking for a wax…

I've spent 5 years looking for a wax melt that makes the open plan living and dining room smell lush and I just ciuosbt find anything that had a scent throw strong enough to last more than 5 minutes but thrn I found these get melts. Honestly I have never smelt anything like it!!!!!

I have opium in at the min and I used it last night and again and I can still smell it. That's never happened to me before with 2 big rooms to fill with a scent. I'm a customer for life!

The whipped soaps are also amazing and I highly recommend.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products, long lasting scents that fill the room, love the whipped soaps with mademoiselle being my all time favourite, both in whipped soap and gel melts. Customer service is also very good, always kept informed on progress of order and advised if delivery exceeds expected time frame. Always a happy customer.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional

I am a massive fan of Ella & I.
What's not to love!
Beautiful fragrances,effortless removal of the melts, cost effective & a 1st class delivery service.
THE BEST...THANKS
Lisa 😍

29 November 2023
Unprompted review
Rated 5 out of 5 stars

I love the Ella and I gel wax melts

I love the Ella and I gel wax melts. They leave a wonderful fragrance throughout the house, even after the tea light has finished. I am always happy to support small businesses, especially with the quality of these products. Reasonable price too.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

I really love Ella & I gel melts

I really love Ella & I gel melts. My Christmas scents have just arrived as promised and now my home is filled with the wonderful aroma of Christmas. I can definitely recommend Winter which has cinnamon and orange tones. I use an electric burner which I prefer and a candle burner which throws out a stronger scent. I can also regulate the strength of the scent by how much gel I use. Well done Ella & I.

29 November 2023
Unprompted review

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