ELLATINOLONDON.COM Reviews 92

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the products, highlighting their amazing quality and beautiful designs, with items often described as stunning and well-made. The delivery service is frequently mentioned as super fast, prompt, and excellent, ensuring orders arrive quickly. Reviewers express high satisfaction with their purchases and often state their intention to order again, appreciating the overall positive shopping experience and the helpful staff. However, some people mentioned issues with product quality, describing items as bad quality, cheap, and even stained or faulty after a short period of use. There were also instances where orders were lost or partially out of stock, leading to dissatisfaction and a reluctance to purchase again.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the amazing quality and... See more

Quality

Customers consistently note positive experiences with quality, with many describing the clothes as fantastic,... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Order

Users describe positive interactions with order, often praising fast delivery and good communication. Many... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought 2 coord sets. Both lovely and different from everywhere else. Fit was good and material was nice. Prompt delivery. Would highly recommend 😊

Rated 5 out of 5 stars

Love my new bags, super fast delivery on all but one which was royal mails fault. Communication was good and they were very helpful. Will definitely order more. Thanks x

Rated 5 out of 5 stars

Ordered my first purchase at Ellatino London and I will be buying again definitely. A very well made bag that was packaged very well! Would highly recommend 👌

Rated 5 out of 5 stars

I just bought two stunning dresses in the flash sale. Both stunning summer dresses. All the clothes I get from Ellatino never disappoint. Affordable and stylish. The staff are all so lovely too xxx


Company details

  1. Shopping & Fashion

Information provided by various external sources

Shop the lastest in all things fashion at Ellatino London


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

92 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love my new bags

Love my new bags, super fast delivery on all but one which was royal mails fault. Communication was good and they were very helpful. Will definitely order more. Thanks x

19 November 2025
Unprompted review
Rated 1 out of 5 stars

I wouldn't buy from them again

Parcel was delivered to incorrect address my fault, contacted royal mail they didn't follow procedures found out it was stolen contact numerous times to get them to make a claim, they didn't give a shit! Pulled back all my money so they lost out but shitty customer service no responses at all.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, happy with every single item! Sometimes have to send back if don’t fit but the quality of everything is stunning so you can’t go wrong

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Bought 2 coord sets

Bought 2 coord sets. Both lovely and different from everywhere else. Fit was good and material was nice. Prompt delivery. Would highly recommend 😊

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful dresses

I just bought two stunning dresses in the flash sale. Both stunning summer dresses. All the clothes I get from Ellatino never disappoint. Affordable and stylish. The staff are all so lovely too xxx

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Always the most Beautiful clothing

Always the most Beautiful clothing! 😍 I have been dressed by Ella Tino for years and years! The girls are also the best.
Love Ella-Tino! Get yourself to their amazing shop and grab some stunning outfits. Xx

1 July 2025
Unprompted review
Rated 4 out of 5 stars

Order 2 jumpsuits

Order 2 jumpsuits. Delivery was good. Unfortunately both jumpsuits not what I ordered. 1st jumpsuit correct colour but not the style I ordered. 2nd jumpsuit correct colour but was a top which is not on there website. Sent a few emails and had correspondence sent photo's. They said they could replace the 1st jumpsuit. But didn't hear anything about 2nd. To much trouble as had to wait for email replys. So gave up and cut my loss. Didn't wish to pay for 2 deliveries and not get refunded. Would I order again most probably not.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Orderd a bag

Orderd a bag, absolutely amazing can’t wait for the pastel to come back to order that too! Lovely girls and amazing quality ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

1 May 2025
Unprompted review

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