ElleSilk Reviews 508

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, highlighting the durability of the silk fabric and the impeccable sewing. Many people find the items to be of excellent quality, luxurious, and comfortable, often noting that the products are worth the price. Reviewers are also happy with the prompt shipping and the overall positive experience with the company's offerings. However, some people were dissatisfied with the return policy, describing it as a hassle and difficult to navigate. A few customers also mentioned issues with shipping times being falsely advertised and some products arriving without proper branding or care instructions. There were also concerns about the quality of some items not meeting expectations, with some reviewers receiving products that felt like synthetic fabric rather than real silk, or experiencing poor quality sewing and issues with import fees.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the high quality, luxurious... See more

Quality

Clients share positive opinions on quality, frequently praising the luxurious feel of the silk, rich colors,... See more

Price

Reviewers highlight ambiguous aspects of price. Some customers feel that products are overpriced, citing... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise fast and reliable... See more

Return policy

Users describe negative interactions with the return policy. Many report a horrible experience with returns,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I started to buy ElleSilk pajamas since 2021. This red color pajamas can still last until now. I wear it every week as I do my laundry weekly, I can just put in safety net and to let my washing ma... See more

Rated 5 out of 5 stars

ElleSilk is a great source for silk wear. I have ordered multiple times from them and never been disappointed in the garment. Combined with the information available on the website about grades of s... See more

Rated 5 out of 5 stars

I was looking for somewhere to buy silk nightwear as the cost in the UK is exorbitant. I have Severe ME and it has now reached the point where I can only tolerate silk next to my skin. ElleSilk items... See more

Rated 5 out of 5 stars

Very beautiful camisoles. The silk is nice quality, quite dense, defensively worth the price. Also the sewing is impeccable.


Company details

  1. Bedding Shop
  2. Silk Shop

Written by the company

Since 1999, ElleSilk has been crafting luxurious silk bedding in Como, Italy. Our collection includes silk sheets, silk duvet covers, silk pillowcases, silk duvets and pillows, silk blankets, silk sleepwear for women and men, and kids silk bedding. All crafted from the finest 22 momme and 25 momme 6A-grade Mulberry silk and OEKO-TEX certified for safety and sustainability. Each piece embodies timeless Italian craftsmanship, exceptional comfort, and effortless elegance.


Contact info

4.2

Great

TrustScore 4 out of 5

508 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My Honey she’s wanting…

My Honey tells me what she’s wanting from Ellie Silks. I buys, it quickly comes. I wrap it poorly. On Birthday I give. She’s so very very happy. Me Too!

Sincerely,

Jack Mason

18 August 2022
Unprompted review
Rated 5 out of 5 stars

One of the best silk providers around

I purchased a champagne colored duvet cover, the color is fabulous and matched exactly as was shown on the website. The quality was top of the line and my order arrived in a very timely manner. 5 out of 5 stars, I will be placing future orders.

11 August 2022
Unprompted review
Rated 5 out of 5 stars

I am very pleased with Ellesilk…

I am very pleased with Ellesilk service. I recently purchased a silk night shirt which is totally luxurious and well made. The customer service dept are very courteous and helpful. I intend to purchase another night shirt which is a bit indulgent for me, but I fell I am worth it : )

6 August 2022
Unprompted review
Rated 5 out of 5 stars

It's such an experience to sleep on…

It's such an experience to sleep on silk bed sheets.
I have fybro as I often turn at night it's much easier to sleep on silk sheets. When your hands slide over the sheets it gives you a relaxed, blissful feeling.
I'm addicted to silk bedsheets .
Ilse

28 July 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY!

DO NOT BUY!
Terrible customer service terrible pillow cases (fell apart within 1 month) and. Terrible return policy!! I will never buy again! If I could leave a negative star I would. Do not buy from this company there are other companies that are much better. These people scam you and in USA dollars as well. Your return is less than what you paid for minus the return costs. Terrible company and customer service!!!

22 July 2022
Unprompted review
ElleSilk logo

Reply from ElleSilk

Our customer service representatives have carefully reviewed your feedback and order. The order was requested to be returned on the day it was received. The returned items were in intact condition and ElleSilk has issued a refund for the returned merchandise. If you have any other requirements, please feel free to contact us in time, we will always be pleased to help.

Rated 5 out of 5 stars

Perfect for sensitive skin!

This is the second time I have purchased ellesilk sheets. I can't get enough of them anymore: soft, lightweight, they don't stick in the summer and don't give a cold feeling like cotton ones in the winter. Too bad the price has dupplicated in a few years. I found no difficulty in purchasing and they arrived in only twelve days; only flaw I did not receive any delivery notice, luckily I was at home.

16 July 2022
Unprompted review
Rated 4 out of 5 stars

Good for Sensitive Skin

I have very sensitive skin and am glad I found ElleSilk's night shirt. I wear it every night and it is very soft on the skin. I also wash it quite often and it has held up without problems.
I know it's made in China and I was expecting a long wait. But the nightshirt came within a few weeks, which surprised me.

8 July 2022
Unprompted review
Rated 4 out of 5 stars

I recently ordered some pyjamas

I recently ordered some pyjamas, slip and robe, the support staff is very responsive when I made my enquiry through emails, the deliver was done by DHL which is much secured. The product was good in quality

4 July 2022
Unprompted review
Rated 5 out of 5 stars

Lovely slips!

I ordered a blue slip as a mother's day gift and was left wanting one for myself!! Seriously beautiful garments, the silk is soft and slippery to the touch.

4 July 2022
Unprompted review
Rated 5 out of 5 stars

I ordered a custom sized Duvet cover…

I am super happy with my experience. I ordered a custom sized Duvet cover and sheets. Customer service went above and beyond to make sure I was looked after. The quality of the silk was everything I had hoped for and the colour representation was accurate. Considering it was a custom order delivery time was excellent. Prices were also good considering the high quality. I will be purchasing a second set.

30 June 2022
Unprompted review
Rated 1 out of 5 stars

Silk is piling after a few washes

I had purchased these sheets and just noticed that after a few washes there have started to pile. I've never seen this happen before especially with silk. And i've been using 100 % silk bedding for over 20 years.

Either the quality is really bad?? or I got a damaged product??

EDIT: reply: I purchased them a year ago as they were on promo, but only started using them recently as I wanted to enjoy the navy colour.

My friend also liked the colour, so I was going to get them for her as a gift, until I noticed that they started piling. It’s why I cancelled the recent order.

I was waiting for my previous purple silk sheets to wear out (from a different company), which I’ve had for over THREE years, but they haven’t. They are still in great shape and have no piling.

25 June 2022
Unprompted review
ElleSilk logo

Reply from ElleSilk

Our customer service representative has reviewed your purchase record and found that you are one of our loyal customers who has placed multiple orders for ElleSilk silk bed sheets. Thank you for your support in our products. Your order placed this week hasn't been shipped out, therefore, I guess the order you are mentioning is the one placed a year ago. If you have any questions or concerns, please feel free to contact us after you received the order, our customer service representatives will always pleased to provide you with professional silk care and instructions.

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