Ellie Grace Jewellery Reviews 509

Most companies take your money when you have received the product. This company takes it straight away. This company does not respond to emails. The tracking after ten days is still with the company. I have started to claim my money back

Unlike a lot of others I have received the rings ordered but they are cheap tat. one fits & one doesn't. I should have known, if it looks too good to be true it usually is. I knew as soon as I'd placed the order that I'd made a big mistake....chalked up to experience.

I ordered two grandson bracelets. They both arrived with the same name engraved on them Jack and not jack and Charlie. They were way to small and not adjustable. The company refused to refund money but offered 30 dollars to re buy another one. They said I had to purchase extenders from them at my expense. People had said you have to purchase several to make them fit. My Grandsons Birthdays have passed and I want a refund. They have refused to give me one as they say the bracelets are personalised and can't be returned. £45 For 2 bracelets we can't use. I feel the company should tell people they are none returnable once
engraved and can't be adjusted unless you purchase extenders .

UPDATE Bracelet has arrived and I must admit it is very nice
I hope my grandson appreciates the trouble it took to get here.
UPDATE
Support team been in touch Postcode amended
Watch this space for bracelet to arrive
Ordered bracelet today wrong postcode so emailed to rectify I have sent 15 emails and still no response Reading all the reviews on here Don't think I will be getting it Really bad service from support team UK

Just received the bracelet after a 2 week wait. Bought for my grandsons 18th birthday but this bracelet does not even fit my 12 year old.so small and no size adjuster..really disappointed after the long wait so now destined for the bin as it was engraved.dreadful

Tracking was good and received when it said
Very happy with my purchase thank you

I would give zero stars if able. Web site states 4-7 days worldwide delivery, 9 days and my item is still in China!! The customer service team deserve a gold medal in platitudes!! Still none the wiser why l haven't received my order. But not to worry the customer service team are also very frustrated by this !!🤬

Very impressed with customer service they were most helpful with my query about opening the bracelet by sending me a video and sent me an extender free of charge . Delighted with the bracelet for my grandson

Wonderful bracelet for my grandsons Xmas present . Really pleased with it. Came in a nice box . Good delivery time . Well made and well worth the money. Thank you.

Lovely bracelet bought for my Grandson words very meaningful the presentation box makes a superb present.

I love their professionalism and very good customer service they provide. I get my orders in time as they said will arrive. I will definitely recommend Ellie Grace to my friends.
Thank you.

been trying to contact support via email , no reply to 3 emails sent
this is the uk branch

I'm worried I have been waiting 6days for my grandsons bracelet,how long do we usually have to wait I am sure when it arrives I will be pleased.

Wrong country meant to be UK

I tried to cancel my order within the 24hr window as per their policy on their website. I never received confirmation of my order or notification of shipping or dispatch. They refused to honour their cancellation policy saying they had already shipped the order. I responded citing the above and have received no response. The Highs and Lows Ring for Daughter with ‘Love from Mum’ Engraving ring arrived and it’s such poor quality - feels like cheap plastic and it’s not engraved. Complete waste of money. So disappointed with the product and their lack of communication and customer service.

Ordered two son leather bracelets when they arrived i decided i wanted to return them . Sender address on packaging in England. When I was told how to return i was given an address in Australia to send return to. Which would cost a fortune. I said I was more than happy to return to address that was on packaging. No response and no refund

I ordered a bracelet for my grandson in September. To day they have mailed to say it’s on its way. Disgraceful

BE AWARE that the pieces they say are for grandchildren are WAY too big for their tiny wrists. Very poor and misleading advertising.
No refund offered.

UPDATE -
I have sent my final email to them as I have not had any help whatsoever. I thought I'd share it with you.

Well thanks for your reply and assistance - NOT.
I have now blocked your posts on facebook, unsubscribed your emails and written a review telling all of my experience.
Enjoy my dollars I have totally wasted upon you.
Will spread the word. Plastic cheap and very poor management with no caring whatsoever.

I really thought I'd found something that would last a while for my grandchildren to remember me by.
Keep dry (store in dry area - they want to wear it and enjoy it)
Avoid moisture and chemicals (water, chemicals and sweat??)
Store properly (kids ??)

Hip pocket is all you care about.

I have spent a lot of money on some things and its saying they have delivered to my house. They haven't so I now have no items either for the money I have spend sent so many emails and nobody is getting back to me at all. I really wouldn't order large amounts of things

I had a problem with the incorrect item being sent, but this was very quickly rectified. Chrissy provided superb customer support, ensuring that everything was sorted and keeping me informed about the situation.
The goods themselves are beautiful and very good quality.