Ellie Grace Jewellery Reviews 501

I ordered several items which arrived extremely promptly.

One wasn't quite what I had imagined. When I communicated this, the team were very responsive and found a solution which we were really happy with.

Would recommend and buy again as I could see the team had taken time to read.and respond to my specific query and offer a suitable alternative situation.

Ordered it came earlier than expected
Looks great just what ordered lovely packaging
No problems here thanks so much
Will definitely order from you again

The Bracelets i ordered were absolutely stunning. My grandsons loved them.. to see the delight in their eyes when i gave them for christmas. Delivery was on time well packed boxes and my queries were answered promptly

Had problem with original ring missing a stone, after emailing my complaint. It was dealt with very quickly and a replacement sent straight away

Pretty poor customer service and follow up....

A simple question regarding sizing adjustment turned into a 3 week conversation, only to be told hopefully my son will grow into it....

Ordered 22nd November on an UK Ellie Grace website with 4 to 7 days shipping stated. It was for my partner's special birthday on 8th December. Only it didn't arrive until nearly a month later after ordering, just before Christmas in late December! Way too late for the birthday gift! AND when it arrived, it was the wrong item! They didn't send it in the mahogany box I ordered but in a cheap and tacky white cardboard slip out box! I would have never ordered that for my partner. E-mailed the company and in two weeks their customer services never responded. So I opened a PayPal claim, then they responded within a few days! They acknowledged from my photos they had sent the wrong item, it was not as described on their website, and their proposal was to send the correct item, but after waiting a month for the first item to arrive, and it being incorrect, and my partner's birthday having already been long gone by over a month now, I didn't want a replacement. I wanted a refund. So when I requested this, they gave a partial refund only. Apparently this is to cover the price difference between what they sent and what I actually ordered! But I don't want what they incorrectly sent! And offering a token partial refund to cover the price difference does not resolve the issue in the first place that they didn't sent the correct item! They asked if I would be willing to return it for a full refund, I said yes, but only if they provide a postage or shipping pre paid label. They refused, and instead asked me to send it back to Australia at my own cost!! It will cost me more than the item price to return it! This company is a complete joke. They do not have customers at the heart at all, they will do anything not to resolve issues and to drag out the time, hoping you'll give up. Proper customer service would have resolved this immediately within a few days with the first e-mail I sent them, not keep me on a merry go round for nearly 2 months now trying to get my money back for their error in not sending me what I actually ordered in the first place! STAY AWAY FROM THIS COMPANY, YOU WILL BE VERY DISAPPOINTED!!

Be wary. Returns almost impossible. Deliberate delaying tactics on the company's part and postage will cost half of what you originally paid with no guarantee you will get the refund anyway.

Scammers

Stay away from this company! Order never arrived and still hasnt, disputed with my bank and they had the cheek to respond with the order confirmation despite the order never being received.
Do not buy from this companh

Would not recommend Ordering from this company received the bracelet didn’t fit my grandson and I tried to email for a refund and nothing I have email 3 times and I have had to go through my bank to get the money back would not recommend this company

No product delivered, won't offer a refund as delivery company haven't confirmed lost item, customer service team are beyond useless....AVOID!

i Oder on the 27th of December with a 4 to 7 days delivery i pay £4.90 so i getting on time today 8 of January still not sing of package and delivery tracking shows still in Chine
I have try to contact them but not reply

The tell lies!!!!
They do not give refunds !!!!!!!!

Don’t buy this jewellery the ring although prettty turned my daughters finger green after just 2 hours. For the price I paid I expected gold plated

I WAS IN A PANIC OVER THE DELIVERY AS IT HAD BEEN 16 DAYS.I KEPT ASKING WHY IT WAS TAKING SO LONG.THEN I REALISED IT WAS SO CLOSE TO CHRISTMAS,I NEVER USUALLY BUY ONLINE THIS TIME OF YEAR.THE FRIENDLY PEOPLE IN CUSTOMER CARE WERE VERY PATIENT AND ASSURED ME IT WAS ON ITS WAY.THE LOVELY HUG RING ARRIVED AND IM VERY HAPPY.

Such a beautiful piece of jewellery. My daughter was over the moon with her bracelet. Such precious words in the poem - a priceless moment for my daughter and I.
Wonderful service.
I will certainly use them again.

I was worried that my item was going to be delayed as I ordered it 1 week before Xmas, I emailed elle Grace as by 23rd it hadn't arrived they got back ASAP to me .
On the 24th it did arrive,I immediately emailed them back letting them know I had received it my grandson loved it and the little poem made him cry. Thanks so much to elle graces jewellery it made his Christmasxxxx

Ordered 6th December 2025 for Xmas presents received the 29th December 2025 Australia company Australian purchaser

The I love my dad bracelet I got was very nice and my dad loved it for his present. I was a bit worried because when I ordered it I didn’t hear anything until it had arrived but other then that I was very happy with my item :)

Appalling service, still not arrived after 25 days. Slow boat from China, do not order from them.

The bracelet was for adult grandson, it wouldn't fit and nothing to adjust the size. They should stipulate this as a waste of money and no use. Would never buy off them again!