Order form was difficult to navigate as it said you could choose the fabrics and colours later but there was no ability (from what I could see) to follow it up. I then got a delivery date notification... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had problem with fabric out of stock,that was fine i just picked nother one.i brought ottoman bed base .its so well made excellent workman ship. Delivery company was great kept me up dated ,The two... See more
Fantastic experience, product is incredibly good (king sized mattress) and the team at Elliot beds have been delightful to deal with every step of the way. Even with a follow up a couple weeks later t... See more
Having found Elliott Beds through facebook.com, I chose the most suitable mattress from the online shop. The reviews were 2nd to none,very competitively priced.The order was made. And communication a... See more
Company details
- Bed shop
- also in
- Bedding Shop
- Bedroom furniture shop
- Furniture Manufacturer
- Home Furniture Shop
- Mattress Shop
Written by the company
At Elliot's Beds, we take pride in offering top-quality, handmade beds crafted in Wakefield, West Yorkshire. Our state-of-the-art manufacturing facility is dedicated to producing the finest beds on the market. Our ottoman storage beds are renowned for their exceptional quality and design, consistently receiving high rankings online. We recognize that each customer has unique needs and preferences, which is why we provide a wide range of options in fabric and design. Our experienced team of designers and craftsmen can create any fabric bed to meet your specific requirements within days. With an extensive selection of over 16 colors and fabrics, finding the perfect match for your decor is simple. Elliot's Beds is committed to fast and efficient delivery. On average, we deliver your new bed within two weeks of order placement. Our customer service team is available 24/7 to answer any questions regarding our products and delivery information. For top-quality, handmade beds, trust Elliot's Beds. Order today or email us to learn more about our offerings. We are here to help you find the bed of your dreams!
Contact info
3B, Caldervale Business Park, Huddersfield Road, WF13 3JW, Wakefield, United Kingdom
- 0800 124 4846
- hello@elliotsbeds.co.uk
- elliotsbeds.co.uk
4.0
Great
446 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The bed is great, delivery company not so.
The bed is great, thankyou, but you might want to use a better delivery company. Delivery turned out well in the end, but due to the inability to communicate with the drivers caused some stress.
10 November 2025
Reply from Elliots Beds
Thank you for your feedback — we’re really glad to hear you’re happy with the bed! We’re sorry to hear the delivery process caused you unnecessary stress. Clear communication is important, and we appreciate you letting us know about the issues you experienced.
We’ll be passing this feedback on to the delivery company so we can improve the experience going forward. Thank you again for your honesty and for choosing us — we truly appreciate it.
⸻
Extremely happy with our bed head it’s…
Extremely happy with our bed head it’s everything they said it would be. Your delivery men were pleasant and very obliging. Would definitely recommend you to our family and friends. 👍
17 November 2025
Reply from Elliots Beds
Thank you so much for your lovely review! We’re delighted to hear that your new headboard is exactly what you were hoping for. It’s great to know our delivery team made the experience even better — we’ll be sure to pass your kind words on to them.
We really appreciate your recommendation and your support. Enjoy your new headboard, and thank you for choosing us! 👍💛
Customer Service Team
Elliots Beds
Absolutely in love with my new bed from…
Absolutely in love with my new bed from Elliott’s Beds! ⭐⭐⭐⭐⭐
From start to finish, the service was outstanding — friendly, professional, and super efficient. The bed itself is unbelievable quality: the upholstered headboard is luxurious, the craftsmanship is flawless, and it instantly transformed my bedroom into a hotel-standard space. It’s sturdy, comfortable, and looks even better in person than I expected.
If you want a bed that feels premium and is built to last, I would 100% recommend Elliott’s Beds. Worth every penny!
17 November 2025
Reply from Elliots Beds
Thank you so much for your amazing review!
We’re thrilled to hear that you’re loving your new bed and that it’s brought that hotel-luxury feel to your bedroom. Our team works hard to deliver great service and craftsmanship, so it means a lot to know we hit the mark from start to finish.
We truly appreciate your recommendation and your kind words about the quality and comfort of the bed. Enjoy your new setup — and thank you again for choosing Elliott’s Beds! 🛏️💛
Absolutely in love with my new bed from…
Absolutely in love with my new bed from Elliots Beds! ⭐⭐⭐⭐⭐
From start to finish, the service was outstanding — friendly, professional, and super efficient. The bed itself is unbelievable quality: the upholstered headboard is luxurious, the craftsmanship is flawless, and it instantly transformed my bedroom into a hotel-standard space. It’s sturdy, comfortable, and looks even better in person than I expected.
If you want a bed that feels premium and is built to last, I would 100% recommend Elliots Beds. Worth every penny!
26 November 2025
Unprompted review
Reply from Elliots Beds
Thank you so much for taking the time to leave such a fantastic review.
We are delighted to hear that you found the service friendly, professional, and efficient from start to finish, and that the bed has exceeded your expectations in both quality and design. It is wonderful to know that the upholstered headboard, craftsmanship, and overall finish have helped create a hotel-standard feel in your bedroom, and that you are finding the bed sturdy, comfortable, and truly premium.
Your recommendation and comments about the bed being “worth every penny” mean a great deal to us and the whole team at Elliots Beds.
If we can assist you with anything else in future, please do not hesitate to get in touch.
Thank you.
Customer Care Team @ Elliots Beds.
Reply from Elliots Beds
Thank you so much for your lovely feedback! We’re thrilled to hear you love your new bed and that our delivery team made the experience a positive one. We truly appreciate you choosing us and hope you enjoy many comfortable nights’ sleep!
Warm regards,
Customer Service Team @ Elliots Beds
Reply from Elliots Beds
Thank you, Richard! We’re really glad to hear you’re happy with the Hybrid 3000 pocket pillow top mattress. We appreciate you taking the time to leave a review and hope it continues to serve you well.
Best wishes,
Customer Service Team @ Elliots Beds
Adam great customer service
I had an issue as Shopify had pulled the wrong address onto my order. The customer service team were amazing. I believe it was Adam. Not only did his sort out my issue he advised I hadn't used the black Friday code and am now getting 10% if my order refunded. This is the 2nd bed I will have had from this company and they gave been amazing. Beds are fab quality as well. Fingers crossed everything comes to the right address.
25 November 2025
Unprompted review
Reply from Elliots Beds
Thank you so much for sharing your experience! We’re really pleased to hear our team were able to get everything sorted for you and make sure you didn’t miss out on the Black Friday offer. It means a lot that you’ve chosen us again for your second bed, and we truly appreciate your loyalty and kind words about our quality and service.
We have updated the delivery address with our third party courier so don’t worry — and if you need anything at all, we’re always here to help.
Warmest thanks,
Customer Service Team @ Elliots Beds
Rectified incorrect mattress
The company reached out to me for the inconvenience of the wrong mattress supplied and has rectified this by arranging to deliver the correct mattress and collect the incorrect one.
Happy with the customer service after a difficult start.
14 November 2025
Unprompted review
Reply from Elliots Beds
Thank you for taking the time to update your experience. We’re really glad our team were able to resolve the mattress mix-up for you and arrange the correct delivery and collection. We understand how frustrating a rocky start can be, so we truly appreciate your patience and the chance to put things right.
If there’s ever anything else we can help with, we’re always here.
Warm regards,
Customer Service Team @ Elliots Beds
New Mattress.
I had been looking for a new mattress for a while something really nice for when our daughters came to stay. I came across Elliots in my search and noticed their 4000 Box pillow top mattress. It looked amazing I rang them a couple of times just to double check size and they were always helpful and friendly. Ordered the mattress it arrived when they said it would.... It's amazing all the kids have been round to try it brilliant. I would highly recommend to anyone in fact one of my daughters is looking to upgrade her bed and mattress so she is going to check them out as well. Thank you Elliots will be using you guys again. Jenny Bonham.
10 November 2025
Reply from Elliots Beds
Thank you so much for your wonderful review, Jenny! We’re delighted to hear that the 4000 Box Pillow Top Mattress has lived up to your expectations and that the whole family has already put it to the test. It’s great to know our team were able to help with your questions along the way, too.
We really appreciate your recommendation and are thrilled that your daughter may be choosing us as well. It means a lot when customers return, and we look forward to helping you again in the future.
Thanks again for choosing Elliots!
Warm regards,
Customer Service Team @ Elliots Beds
Great communication from Elliots Beds…
Great communication from Elliots Beds re order and delivery time. Polite delivery drivers and very quick assembly of bed. Thank you.
10 November 2025
Reply from Elliots Beds
Thank you so much for your lovely feedback! We’re really pleased to hear the communication and delivery went smoothly, and that the assembly team made things quick and easy for you. We truly appreciate you choosing us and hope you enjoy your new bed!
Warm regards,
Customer Service Team @ Elliots Beds
Ordered on Sunday expecting a 10 day…
Ordered on Sunday expecting a 10 day delivery came on Wednesday 4 days delivery driver excellent
3 November 2025
Reply from Elliots Beds
Hi there,
Thank you so much for your review! We’re really pleased your order arrived much sooner than expected and that you found the delivery driver excellent too.
If you need anything else at all, just let us know.
Kind regards,
Elliots Beds
Customer Service Team
My son loves his new mattress
My son loves his new mattress! Many thanks. Excellent customer service as well.
3 November 2025
Reply from Elliots Beds
Hi there,
Thank you so much for your lovely review! We’re delighted to hear your son loves his new mattress and that you were happy with our customer service too.
If you need anything else in the future, we’re always here to help.
Kind regards,
Elliots Beds
Customer Service Team
So disappointed
I ordered some swatches which did not arrive after a week and the company scored poor in responding. after a poor review a response was made, excuses made plausible at first. Did receive swatches after sometime, Adam called me apologising. Wanted helped to make my order no response again so I have decided not to go ahead with my order, Elliot Beds you need to improve your communication.
8 November 2025
Unprompted review
Reply from Elliots Beds
Hi there,
Thank you for taking the time to share your feedback and I’m really sorry again for the inconvenience you experienced with your swatches and our communication.
I just wanted to clarify that we did respond to your email which came through to us on the Monday – we replied on the Tuesday confirming we could offer you a further discount as a gesture of goodwill to help with your order. We certainly did not intend to ignore you and I’m sorry if our reply didn’t reach you or was missed – it may be worth checking your junk or spam folder just in case.
We completely understand your frustration about the delay in receiving your fabric swatches – they took longer than we would have liked, and for that we apologise. However, as we did reply and tried to resolve things with an additional discount, it’s disappointing to see a 1-star review based solely on communication.
We genuinely pride ourselves on excellent customer service and take our reviews very seriously, as they help us improve. If you would like to reconsider or need any further help, please feel free to contact us directly and we’ll be more than happy to assist.
Kind regards,
Elliots Beds
Customer Service Team
Ordered a mattress and had it delivered…
Ordered a mattress and had it delivered 10days ltr so all good
29 October 2025
Reply from Elliots Beds
Hi there,
Thank you for your review! We’re glad to hear your mattress arrived smoothly within the 10 days and that everything was all good.
If you need any further help or have any questions, just let us know.
Kind regards,
Elliots Beds
Customer Service Team
Just what we needed for storage…
Just what we needed for storage space.very happy with it and the early delivery would recommend them.
29 October 2025
Reply from Elliots Beds
Hi there,
Thank you for your lovely review! We’re so pleased to hear the storage bed is just what you needed and that you’re happy with the early delivery too.
We really appreciate your recommendation and are here if you need anything in the future.
Kind regards,
Elliots Beds
Customer Service Team
Top class service
Top class service. Very happy with my bed. Definitely Recommend!
4 November 2025
Unprompted review
Reply from Elliots Beds
Hi there,
Thank you for your fantastic review! We’re delighted to hear you’re very happy with your bed and that you’d recommend us – that really means a lot.
If you need anything at all, we’re always here to help.
Kind regards,
Elliots Beds
Customer Service Team
Quick and efficient
The service was quick and efficient, my bed came exactly how I wanted it, overall excellent experience.
12 October 2025
Unprompted review
Reply from Elliots Beds
Great to hear that. Thank you
Reply from Elliots Beds
Much appreciated x
Excellent service from beginning to…
Excellent service from beginning to end, whole journey of placing order to receiving was perfect. Thanks!
1 November 2025
Unprompted review
Reply from Elliots Beds
Hi there,
Thank you so much for taking the time to leave us this lovely review! We’re really pleased to hear that everything from placing your order through to delivery went perfectly for you.
If you ever need anything else or have any questions in future, we’re always happy to help.
Kind regards,
Elliots Beds
Customer Service Team
So impressed with the customer service…
So impressed with the customer service and general willingness to help from Elliot’s Beds. From assisting with assembly , and when one of the pistons has n the ottoman sprung a leak, they promptly despatched a whole new set for delivery. Elliot beds truly embodies the concept of going above and beyond - the user journey definitely doesn’t end with the purchase! I will refer everyone I know to them without hesitation ! Top self Adam & team 👍👍
6 November 2025
Unprompted review
Reply from Elliots Beds
Thank you so much for your wonderful review! 🌟 We’re absolutely delighted to hear that you’ve had such a positive experience with our team and that we could help get everything sorted quickly. At Elliot’s Beds, we believe great service doesn’t stop at delivery — it’s all about looking after our customers for the long run.
Your kind words and recommendation mean the world to us, and we’ll be sure to pass your feedback on to Adam and the rest of the team. Thanks again for choosing Elliot’s Beds — we’re thrilled to have you as part of our community! 🙏💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.