El Monte RV - Chicago Reviews 

The sign up and completion went very well. Josh at Art's RV was very helpful and thorough in his work to get me on the road.

Unit was worse than expected, related to El Monte standard. Mileage was high, most of furniture was aged, the linen kits and kitchen accessories were scarce. Check-in and drop-off staff was gently.

I was very confident because when problemas arose they were always there to help

Just that there were no big problems. I usually expect issues. If there are none, I’m very happy. All smooth pick up, drop off and trip.

The motorhome was great!!! Beter than I hope, realy!!! Simply perfect, clean, bigger and with every thing inside! And people who reception us was very friendly.

Josh was helpful and apologetic for a 2hr wait while our vehicle got serviced at pick up- unfortunately we had no fridge for the 10day trip due to it breaking down (did have freezer).Phoned arts owner , supplied a photo of the serial number as requested he never bothered to follow up .El monte help desk did respond we did a full 12 hr defrost as requested, and no joy and no follow up. Obviously the fridge condensor fan is stuffed.Generator exhaust fell off , no tools to fix it, Warped oven hobs. And no water in fresh tank at first stop.50K miles on clock vehicle was nice to drive.

We were extremely dissatisfied with our rental experience.

About halfway through our trip, the water pump broke. We contacted the support numbers that had been provided to us, but no one answered our calls. After some time, someone finally responded via email, but unfortunately that didn't help resolve the issue.

As a result, we no longer had a functioning water pump, which meant we couldn't wash dishes, flush the toilet, or use the shower. These are exactly the basic features you expect when renting a camper. At that point, it was essentially just a car with a bed.

In the end, we were only refunded a disappointing $173, which I find completely inadequate considering the total rental cost was over $5,000.

Overall, this was a very disappointing experience, and I would not recommend renting from them.

Nice RV, good standard, plain/simple reservation and easy pickup/drop off. All over a very good service

I was very happy with the service at Arts RV in Villa Park/Glenellyn, Il! They were helpful and considerate, got me in and out quickly on pickup and drop off. I couldn’t have asked for a nicer RV. I’ve been renting on Memorial Day weekend for 11 years and my second time at with El Monte. Both were my best experiences yet.

Great experience

The car was perfect, all things was working and the recepionist is amazing. I had a wonderful experience.

Great support, amazing RV, everything perfect!

The Chicago depot were horrible humans. Rude and condescending. The building was full of annoyed people all living in the twilight zone.
We had to transport my mil because she was too ill to fly. The AC didn’t work and we had to drive through the desert in July. Not a single word of empathy. Just gross people. Sorry El Monte but your kindness doesn’t make up for your business partner/ contractor.

Disappointing Experience - Multiple Issues from Start to Finish

We rented an RV from El Monte RV in Chicago and unfortunately encountered numerous problems throughout our experience.

Delayed Pickup
We arranged pickup for 1:00 PM after our flight, but the RV wasn't ready when we arrived. We waited 1-2 hours while they prepared the vehicle and processed our contract.

Payment Issues
Despite booking and paying online with my Chase credit card, the facility refused to accept it at pickup because the card numbers aren't printed on the card itself (standard for Chase cards). Even though I had all the information on my phone app, they wouldn't accept this. I was forced to use my debit card instead, which meant losing the protection benefits of paying by credit card.

RV Condition Issues

Waste tanks were NOT empty - We discovered this at our first site, which had no dump facilities. We had to drive off-site to a local KOA and pay $140 to empty tanks that should have been empty when we collected the vehicle.

Water tanks were NOT full - I would expect this to be standard when picking up any RV.

Poor condition for age - Despite their claim that RVs are less than 2 years old, ours had numerous bumps, scratches, broken items, and significant wear and tear.

Missing items - We ordered camping chairs, but they emailed us after we'd left to say they forgot to include them.

Return Process
Returning the RV was equally time-consuming. Processing took a long time, and they couldn't even process the deposit refund to my card directly - they had to call someone else, and we had to wait before we could sign off and leave.

Overall
Given the price we paid, this level of service is unacceptable. From delayed pickup and payment complications to an improperly prepared RV and time-consuming return process, nearly every aspect of our rental was problematic. I expected much better from a company of this size.