El Monte RV - Los Angeles Reviews 

That was the trip of my dreams. Everything about it.
The RV was spectacular. It had everything we needed.
Me and my son travelled for 14 days to the US parks of Nevada, Utah & California. We drove nearly 4000 miles with no problems. We cooked, showed, slept, and practically everything was built in the RV. An excellent experience and a wise decision to rent an RV from El Monte. Their vehicles are easy to work with and well maintained.

Prompt helpful service, clear instructions in collecting the RV and clarity on return. Nice clean vehicle which worked well. All good!

We enjoyed the trip with el monte RVs. Emanuel gave us a great customer experience, clear instructions and confidence than made our trip with no stress. Thanks a lot and till next time.

Quick friendly staff. Took awhile to pick up RV due to a family of 30? renting 4-5 RV's lol. All good, the receptionist let me know what was going on. Drop off was a breeze and again with very friendly staff.

Australian Family July 2026
I booked through a 3rd party provider only weeks before we departed.
I got quotes from four different companies.

I called Cruise America directly from Australia.

I did this because when we travelled around the USA in our own RV 10+ years ago, they seemed to be the most popular on the road.
The Cruise America agent was so uninterested, and when I said I had a price from a 3rd party provider that was better than his, he couldn't get off the phone quick enough.
The Australian exchange rate is very weak against the USD!
Hiring an RV in the USA when you're located in another country is quite daunting.
You're basically driving around in a house. You have a sewer system, hot water, shower, bedrooms and an engine to move it.
We had a couple of issues whilst on the road: the shower mixer looked like it was going to detach from the wall, and the stove took a special technique to light (which our 16-year-old mastered).

The mixer didn't stop us from showering you just get on with it.

The reviews for all the hire companies were shocking. For this reason, I didn't pre-purchase miles as I saw they were non-refundable and the savings were minuscule. If we broke down and ended up in hotels like some reviewers of other companies had said, we would be out of pocket for the miles.

The check-out process was easy.
Get the agent to start and open everything.
Start the stove, start the generator, roll out the awning, take a photo of the fuel tank and a photo of the LPG tank (ours wasn't full).
I advised the agent when I returned, and they charged us a nominal fee for what we had used, no biggie.

The check-in process at Sante Fe Springs, CA would be better if you could drop all your suitcases, etc in the pre-departure area instead of in front of the boom gates.

Thanks, El Monte RV Santa Fe Springs.

The RV was available on time and the check out and then the check in upon return was easy. Do book your pick up time as soon as you can so you have the best options available. Registering online ahead of time saved a lot of time. The RV was just perfect for our weekend "camping" trip. Staff is terrific-they hire well!

So helpful, patient and went out of their way to be of assistance

Booked and paid over two month ahead for a 6 weeks rental of class RV B vehicle. Arrived from australia and received a defect partially not clean ( finished) old vehicle. Nothing like the advertisement. Waterleaks in shower and roof. Wet bed when it rained. Glass parts kept comming out from under kitchen. ( previous broken glass top from stove that was not replaces nor cleaned up) been told thats it take it or leave it. No other vehicle available. We planned this trip for a long time and saved up for it. Total disapointment as we had everyday issues with this vehicle.

Friendly, helpful, professional. All good.

Flawless experience with El Monte RV. The motorhome was perfect. The team was amazing and walked us through every detail and made pickup/return so easy.

Quality of RV was miserable. Broken slideout, broken Generator, House battery Not loading, and serious safety issues (in our Case the tire pressure)
Their Roadside assistance ist horrible. When our Generator broken, WE Had No ac with two Kids (5 and 6) in the desert at 108°F and they were unable to resolve the problem. At all! Not Like the Same day, or maybe the day after, no. Not at all!! WE ended Up completly changing our itinery.
The compensation offered at the end of our Trip die Not even Cover the expenses of the campgrounds WE Had already booked and could Not visit.

I strongly advise everybody against choosing ElMonte.

Lot's of inventory, nice staff.

The pickup (1-4p) and drop-off (8-10a) windows effectively blow two days (that you pay for) off the rental time.

Also, they could use a little more staffing for pickup processing. Only one, nice guy, was dealing with five groups. I ended up waiting over an hour before I could hit the road.

Summary:
We have selected El Monte for our RV - Class C large - rental because we have expected to get an RV in a good and inspected condition with excellent customer service, especially for a rental period of 6 weeks (March 26 – May 5). DMP 082148-1
However, we have been very disappointed and will not return to El Monte Santa Fe Springs for another rental in the future.
The first RV had technical problems (ABS system) right at the start and the replacement RV was handed over with a non-working fridge/freezer resulting in returning to El Monte for another vehicle change. The third RV did work but it was obvious that this RV also was not properly checked and prepared as tools were missing and furnishings had defects.
Details:
Because of our rental period of 6 weeks we have asked El Monte for a newer model and it was confirmed on phone that a Sunseeker 2026 model is reserved.
Arriving at Santa Fe Springs, we were surprised, that an elder Thor model was prepared for us and it was clearly stated that a newer RV is not available.
Then we have inspected the RV and have noted that the mattress was in an awful condition (dirty, saggy). After checking with the management, we have been informed that the mattress will be replaced against a newer one.
Then ready for leaving, we have started the motor and were shocked that the ABS control lamp was flashing indicating that the brake system is not working properly.
Back to the office, the RV was brought to the garage and after another hour we have been told that the RV has to be replaced...
Surprisingly we have got the information that a 2026 Sunseeker will be prepared for us. More than 4 hours after arrival at El Monte the replacement RV (Size large family sleeper marked with Road Bear brand) was ready for leaving. The briefing was kept very short and – stressed and very tired- we have left El Monte for buying food and driving to the first campground.
Now the nightmare continued: in the evening and also first morning (Friday) we have realized that the fridge/freezer does not work (zero cooling, instead warm) although the control panel has shown no failures.
What to do? We have called the on-road assistance first time, a friendly person asked us to switch of the fridge for 12 hours. In the evening no change, fridge still defect.
Another call: El Monte will provide technical on-site support, but hours later we have been informed that no support is available, instead we should by a camping fridge and the support can be organized at a later opportunity.
We have denied this offer, instead we have requested to return to El Monte for fridge repair/replacement of RV replacement which was confirmed. In the meantime, we had to scrap food not being cooled properly.
So, on day 4 of our journey we returned to El Monte getting confirmation that the RV must be replaced, after 3 hours we've got the third RV and we re-started our holidays.
Luckily the RV was fully functional and stable until the end of our holidays, however we have noted failures which should have been detected by El Monte before handing over:
Missing front curtain (behind driver, co-driver seats), broom and basket (present in the 2nd RV)
AC circuit was switched off (leakage current detection switch)
Toilet seat loosen, washroom doorknob loosen, magnetic door holder loosen
shower curtain holder broken, stove cover bended.

Final note: we booked a one-way rental from Santa FE Springs to Dublin.
Our experience in Dublin was much better:
The technical staff was very open to get information about RV problems and noted all of our findings and the management was competent to find a financial compensation which satisfied our expectation. Therefore 2 stars instead of 1.

The price was a little high. The key for the side door got stuck and I had to use WD40 to get it out. EL MONTE RV was no help. A refrigerator shelf was broken. A sliding door was broken. I received no discount for these items. I collided with a small rock and caused a small amount of damage to the fiberglass below the side door and I was charged $600 for that.

The staff are very friendly, knowledgeable and helpful, which made the experience great. The RVS are extremely well maintained.

I am grateful for the wonderful experience I had.
However, because I was handed the wrong car key by your company, I wasted time and fuel returning the key to the nearest branch office. I hope you will improve your management processes to ensure better service in the future.

quick pick-up, quick drop-off.

Our first RV adventure in California park's, awesome, I recommend el monte, nice cars, nice people and very good service in front desc and delivery

It was a great experience we loved it the only thing is the restroom was very small but other then that we will be back next year

A bit too automated for a first time renter and delays in assisting with providing our own insurance