Elmwood's Reviews 

342
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and efficient staff, who are described as polite, professional, and friendly, often going above and beyond to assist. The service is frequently highlighted as excellent, with many appreciating the smooth process, quick communication, and the quality of items being exactly as described and depicted. Reviewers also commend the fast and secure delivery, noting that items are very well packaged and arrive in a timely manner. However, some people mentioned issues with delivery services, experiencing delays or a lack of communication regarding their shipments. A few other people also felt that item descriptions could be more detailed, and in one instance, a purchased item was found to have an undisclosed fault.

What people talk about most

Product

Users describe positive interactions with product, consistently finding items to be as described and of high... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and prompt delivery of... See more

Service

Customers consistently report positive experiences with the service, describing it as quick, helpful, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been completely satisfied with the service. They’re the only auction house that doesn’t charge sellers a single penny, which makes the entire selling process simple and hassle-free. Their experti... See more

Rated 5 out of 5 stars

Staff very helpful and efficient, sent many pictures of the item and useful condition report. Have purchased a few items from this auction house and they have all been very well packaged. The only ni... See more

Rated 5 out of 5 stars

I've used a number of auction houses and Elmwood's is by far the most helpful. They include shipping options within their invoicing which is an option but not obligatory. I've not known this before... See more

Rated 5 out of 5 stars

We bid on the auction and won an item the staff were helpful and polite. The item was as described. Delivery was exceptionally fast insured and tracked. We would definitely buy from this saleroom aga... See more


Company details

  1. #13 of 20 best companies in Auction house
  2. #28 of 44 best companies in Handbags Shop
  3. #8 of 12 best companies in Jewellery Valuer
  4. #204 of 289 best companies in Jewellery shop
  5. #13 of 18 best companies in Online auction services
  6. #99 of 131 best companies in Watch shop

Written by the company

Established in 2017, Elmwood’s is an innovative and expansive marketplace for luxury. Known for its live and online auctions, as well as its Private Sales division, our mission is to make buying and selling luxury more accessible and user friendly in this digital age. Our client-first approach has made us one of top Jewellery, Watch and Luxury auction houses in the United Kingdom, all in the space of 5 years. Holding over 60 auctions annually, this makes us one of the largest privately owned auction houses in this sector.

Auctions - Authentic. Simple. Accessible.

Written by the company

Zero fees for sellers
We charge no fees to sell with us at all. None. No fees for photography, lotting, marketing, insurance or lots going unsold. Once your items sell, you will receive 100% of the hammer price back, unlike as little as 75% from our competitors.
Lifetime Authenticity Guarantee
We want our customers to buy pieces from us with complete confidence and therefore offer a lifetime authenticity guarantee on all pieces we sell, unlike any other auction house.

Our Lifetime Authenticity Guarantee

Confidence that lasts a lifetime

Unlike other auctions, we offer a lifetime authenticity guarantee on everything we sell, so you can have full confidence in anything you buy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

342 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(342)

187 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Great, accurate & representative photos. High quality items. Excellent customer service - easy to settle and process. Attentive follow up and postal system.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Love these guys!

I have so enjoyed working with this auction house — as both a buyer and a seller — for years. Expert jewellery assessment, responsive and friendly staff in all client-facing positions, and overall enthusiasm for their work!

13 January 2026
Rated 3 out of 5 stars

Buyers Note!

The registering procedure was simple, as was the online bidding system. We asked for a condition report on our selected lot - a ring. We were happy with the result of the report, except the ring was identified as size L, however it was size I. Also we have discovered that the mounting of the Ruby was insufficient to secure it. We are thus having to get it reset and the ring remade using a new band.

13 January 2026
Rated 5 out of 5 stars

I love this auction house

I love this auction house. They are lovely to work with and they are so organized and responsive. They make payment and shipping so easy and they always have amazing pieces in their auctions.

8 January 2026
Rated 1 out of 5 stars

WIthout predjudice

WIthout predjudice

The worst form of legal fraud I have ever experienced
And such rude entitled behaviour ever ever in my life…..

Salubrious in everyway you’d be mad to deal with them

Ghastly ghastly ghastly

1 January 2026
Unprompted review
Rated 5 out of 5 stars

THE BEST

THE BEST! PERIOD!
For years now... they truly go above and beyond to make it your auction experience seamless and EXCELLENT!

23 December 2025

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