Package turned up promptly and well packaged. I was expecting an email to advise it had been dispatched, so I had a rough idea on delivery date, but overall very pleased.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A wonderful independent shop with gorgeous clothes, boots and accessories and I could probably buy them all. Such a lovely friendly owner and ladies who always make you feel welcome. Purchases are lov... See more
Company replied
Two fabulous sweaters ordered, which arrived really quickly and were exactly as described. Lovely personalised packing note from a member of staff too. I used to shop with you regularly in person when... See more
Still have not recieved my product that I ordered
4.2
Great
90 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a lovely friendly owner and ladies…
Such a lovely friendly owner and ladies who always make you feel welcome.
My husband & I, loves shopping there.
10 April 2026
Unprompted review
Shocking customer service
The owner, Sian, was incredibly rude when I tried to return an item. I have never been spoken to so badly in a shop before. Shocking customer service.
3 May 2025
Unprompted review
Bueatiful tunic super quick…
Bueatiful tunic super quick service,very pleaded excellent communication
6 March 2023
Two fabulous sweaters ordered
Two fabulous sweaters ordered, which arrived really quickly and were exactly as described. Lovely personalised packing note from a member of staff too. I used to shop with you regularly in person when I lived in Sussex, but since I've moved I'm so pleased to see that your online shop has lots of lovely new stock to keep me as a customer. Thank you.
14 February 2023
Lovely clothes and friendly service
14 January 2023
Elsie & Betts Came on time
Came on time. Exactly what I was expecting. Love these jeans - just struggling to find stockists so was delighted!
5 December 2022
Customer service was excellent
Customer service was excellent. So helpful,went the extra mile.,if I could give more stars I would.
22 November 2022
Living north of the border means I am…
Living north of the border means I am unable to go into the shop. Sian and the girls make it easy for me to pay online (hubby not so pleased 😊).
Lovely, different clothes with a lot of choice. Friday videos make me happy, hubby less so!
14 November 2022
Reply from Elsieandbetts
Thank you very much for your review!
Amazing store and Amazing service!!
31 August 2022
Reply from Elsieandbetts
Thank you for leaving us a review!!
Still have not recieved my product that…
Still have not recieved my product that I ordered
22 August 2022
Really good quality and stylish clothes
Really good quality and stylish clothes. Customer service is very helpful and attentive. Would thoroughly recommend.
20 August 2022
Reply from Elsieandbetts
Thank you for your lovely review!!
Definitely recommend
I had already bought from this boutique when I was in the area and was so happy that I placed another order on line, thrilled with my new clothes!
28 July 2022
Reply from Elsieandbetts
Thanks so much for your kind words x
Reply from Elsieandbetts
Thank you so much for writing a review!
My order went through smoothly and…
My order went through smoothly and arrived in a couple of days. Thank you
28 June 2022
Reply from Elsieandbetts
Thank you for writing a review!
Great clothing and first class service.
28 June 2022
Reply from Elsieandbetts
Thanks so much for your review!
Lovely item 💜 xx
25 June 2022
Reply from Elsieandbetts
Thanks so much for taking the time to write a review!
Love Elsie and Betts clothing and…
Love Elsie and Betts clothing and accessories - and the ladies are always helpful and accommodating and enthusiastic ! I live in Australia and they are happy to send overseas to me - or hold until I am back in Shoreham - cannot fault this shop and their fashion choices !
21 June 2022
Reply from Elsieandbetts
Thank you so much for writing a review!! Look forward to seeing you soon x
A gem of a boutique-made the world of…
A gem of a boutique-made the world of difference to Shoreham.Really superb clothes+choice+style to suit everyone. Sian+her assistants incredibly helpful-locals etc-just no need to go anywhere else….Great feel good factor from them✔️🌟
16 June 2022
Reply from Elsieandbetts
Thanks so much for your amazing review!
Lovely bag for jewellery on holiday
31 May 2022
Reply from Elsieandbetts
Thanks so much for your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.