The clothes are cute the quality is great but I’m giving them 4 stars because I had an issue with my order that needed to be resolved and they never got back to me.
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See what reviewers are saying
I order all of my going out / festival clothes from Elsie & Fred and I have not had one purchase I’m unhappy with ! My body type is quite hard to find clothes that fit (6 foot and I wear a 32DD bra)... See more
I’m so gutted to send a negative review to a small business. However having sent multiple messages via the website, 2 different email addresses, Instagram and messenger I have no choice. I’ve paid for... See more
Company replied
Messaged on insta before buying and was replied to so quickly! Incredible quality, True to size and already know i'll be receiving hundreds of compliments! Can’t wait to wear it!! Also my order came... See more
Company details
Written by the company
An online boutique created by three siblings, Natalie, Leanne and Ryan Haynes. They believe in empowering the fiercest and more empowered version of you. Elsie and Fred specialise in making females feel special in bold colours and bright hues designing...
Contact info
Elsie & Fred, UNIT 2-3 HEER HOUSE, MATLOCK ROAD, CV1 4JR, coventry, United Kingdom
- sales@elsieandfred.com
- elsieandfred.com
3.8
Great
110 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from Elsie & Fred
Very glad to hear that Angel! Thank you so much x
I love Elsie and Fred’s customer…
I love Elsie and Fred’s customer service they’re so nice and helpful as can and their items are awesome and unique
10 October 2023
Reply from Elsie & Fred
Ahhh thank you very much Hope! Really bloody appreciate it x
Poor quality
I ordered a dress, I payed 49 euro’s for it and 21 euro’s import fees. But the dress is very thin and the fabric is fragile. It has already started to fray and has a lot of loose threads. I’m very disappointed because I looked forward to wearing it, but now I probably will not.
26 September 2023
Reply from Elsie & Fred
Hey Jahzyra, always good to hear feedback! im sorry to hear that, but pop us an email on ryan@elsieandfred.com and we shall do all we can to make that up to you x
Impeccible service from some top
Impeccible service from some top, empowering, creative legends ❤️
30 August 2023
Reply from Elsie & Fred
Love you Clauds!
I have received my order so how can I…
I haven’t received my order so how can I rate you
28 August 2023
Reply from Elsie & Fred
Hi Shameka, you ordered your dress 5 days ago…..to the USA. It will be with you any day now so a 1-star review here seems somewhat harsh. Comon now babes x
I love everything 😀 …
I love everything and the customer service is so helpful every time. What is not to love ❤️
31 July 2023
Reply from Elsie & Fred
That’s so very sweet Monifa! Thank you so much for your kind words x
Super quick delivery!
Super quick deliver all the way to Australia!
Love this brand so much
23 July 2023
Reply from Elsie & Fred
Ahhh super glad to hear that Nicole, thankyou for the review mi amor xx
10/10 service and great quality clothing
25 June 2023
Reply from Elsie & Fred
Ahh thank you Jake, that means alot x
Really good customer service
Really good customer service, very helpful and the clothes quality is outstanding
11 July 2023
Unprompted review
Reply from Elsie & Fred
thank you so so much for those kind words Eve <3
Great jumpsuit good quality and price…
Great jumpsuit good quality and price in the sale! Thank you 😊
29 June 2023
Unprompted review
Reply from Elsie & Fred
so glad you're happy with your jumpsuit Zoe! xx
Package says shipped but isn’t
It has been like two weeks and my package has been sitting and it says that the shipping company has not received it yet
25 May 2023
Love it
Love it! Awesome garments! And fast shipping all the way across the world! Thanks so much
29 May 2023
Phenomenal Family Values + Bold Fashion Flare
Phenomenal small business with family values forged with bold fashion aesthetic 💖 such a great experience of customer service support & high-end products— I’ve shopped 4 times already 🥰
24 May 2023
Reply from Elsie & Fred
that is the SWEETEST message. Thank you so so much Mel, that means a bloody lot xxxxx
Reply from Elsie & Fred
Thank you so so much Lauren, we really appreciate that ❥
Reply from Elsie & Fred
thank you very very much Rachel xxxxxx
Love love love my new vegan fur coat…
Love love love my new vegan fur coat from you guys. The color is vibrant and its so warm. Going to be perfect for the upcoming festival im going to. Thanks so much!
27 March 2023
Reply from Elsie & Fred
Ahhh thankyou very much for the review Eleixa (beaut name btw) SO glad you love it x
amazing coat i bought from you guys
amazing coat i bought from you guys . i’m so in love. and very quick delivery !
5 April 2023
Unprompted review
Reply from Elsie & Fred
thank you very much Chelsea! You are MORE than welcome xxxx
One of my favourites for party outfits…
One of my favourites for party outfits I have a few pieces from E&F. I always get compliments on the unique colour designs. I love the concept of this conscientious, independent brand. 🤩
19 March 2023
Unprompted review
Reply from Elsie & Fred
Thank you VERY VERY much Nyla! 😍
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