The clothes are cute the quality is great but I’m giving them 4 stars because I had an issue with my order that needed to be resolved and they never got back to me.
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I order all of my going out / festival clothes from Elsie & Fred and I have not had one purchase I’m unhappy with ! My body type is quite hard to find clothes that fit (6 foot and I wear a 32DD bra)... See more
I’m so gutted to send a negative review to a small business. However having sent multiple messages via the website, 2 different email addresses, Instagram and messenger I have no choice. I’ve paid for... See more
Company replied
Messaged on insta before buying and was replied to so quickly! Incredible quality, True to size and already know i'll be receiving hundreds of compliments! Can’t wait to wear it!! Also my order came... See more
Company details
Written by the company
An online boutique created by three siblings, Natalie, Leanne and Ryan Haynes. They believe in empowering the fiercest and more empowered version of you. Elsie and Fred specialise in making females feel special in bold colours and bright hues designing...
Contact info
Elsie & Fred, UNIT 2-3 HEER HOUSE, MATLOCK ROAD, CV1 4JR, coventry, United Kingdom
- sales@elsieandfred.com
- elsieandfred.com
3.8
Great
110 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Amazing patterns and colours but a tad…
Amazing patterns and colours but a tad pricey for the quality you get. The materials could be better.
28 June 2022
Unprompted review
Reply from Elsie & Fred
Thank you for the review Erika! We’re always working on improving everything so your feedback is welcomed ♥️
I love the clothes
I love the clothes. You are based in the UK and I got my order in a timely manner. I'm shooketh!!!!!
23 June 2022
Unprompted review
Reply from Elsie & Fred
Hahaha love that! So glad you’re happy love ♥️
Love!
After searching high and low for an outfit for a fun event I was going to, Elsie and Fred was an incredible find! Loved my outfit, thank you so much.
20 June 2022
Unprompted review
Reply from Elsie & Fred
Ahhhh thankyou so much Erin ♥️ So glad you love it and hope you had the best best time
Amazing customer service!!
Accidentally sent wrong item within an hour i was replied to and my package was shipped straight away. Couldn’t be nicer they’re customer service is absolutely amazing you wouldn’t find a brand that cares as much about their customers anywhere else!!
15 June 2022
Unprompted review
Reply from Elsie & Fred
That’s super sweet Caroline! Thank you so much and thank you for the review it means a lot ♥️♥️♥️♥️♥️
I bought the albufeira jeans and top
I bought the albufeira jeans and top, the jeans are amazing however the straps on the top are very flimsy and one has already broken off despite me only wearing it 2 times for no longer than 5 minutes in total :(
3 June 2022
Unprompted review
Reply from Elsie & Fred
Hey Millie! I’m sorry to hear that love ♥️ Pop us an email over and we’ll get you a replacement sent right out x
They are absolutely wonderful
They are absolutely wonderful, just wonderful! i have no complaints, they are so sweet & kind hearted & my clothes are perfect i am definitely going to tell people to check they out !!!
9 May 2022
Unprompted review
Reply from Elsie & Fred
What a beautiful message to wake up to! Thankyou for the review Janelle! Hope you absolutely bloody love your items and have the best summer!
I love Elsie & Fred🦋
I love the clothes & the shop so so much! Everything is so fun and makes you feel like a star⭐️ I had some things that didn’t fit well and since I live in the US communication was a bit hard at first but Ryan helped me out and got everything sorted right away🥰🌈💞
18 April 2022
Unprompted review
Reply from Elsie & Fred
Hey Ali! Ah thank you so much for the kind words! Pop me over an email on Ryan@elsieandfred.com and I’ll give them a kick up the arse and get it sorted for you! The guys are out of office at the moment for Easter but I’ll make sure it’s sorted right away ♥️
I LOOOVEEE my order
I LOOOVEEE my order, I ordered the ‘Unlock your mind’ playsuit and I couldn’t be happier with everything!
The order came in less than 2 days of ordering - I had only paid for standard delivery - and the quality is amazing! It suits my body and I love it so much!! Can’t wait for festival season to show it all off, I have 0 complaints. I love Elsie and Fred!!!
12 April 2022
Unprompted review
Reply from Elsie & Fred
Ahhhhh this is just beautiful. So So glad you're happy Phoebe. Thank you very much for the review 😍
Terrible disappointment
My niece adores 70's clothing. The products look gorgeous. But this is where the love affair with them ends. I bought the clothes as a surprise gift to attend an Abba Tribute Night and Disco. Some of the clothes in question fell apart because of flimsy stitching. Those that were washed, fell apart and seemed to fade quite considerably. I believe all care/wash instructions were followed. A huge disappointment.
27 March 2022
Unprompted review
Reply from Elsie & Fred
Hi Mr W, I’m extremely sorry to hear that. I would love to talk about the clothes in which you’re referring to so I can look into it further. If you email me on Ryan@elsieandfred.com I can get it sorted for you
Happy customer
Bought two dresses and had to return one due to buying it a size bigger in the sale when my size was sold out (and, unsurprisingly, it being too big). The dresses were both so beautiful and I can't wait to wear the one I kept! Both were true to size. The dress I returned was refunded really quickly and I was impressed with the return service. Overall very happy and I would happily shop with Elsie & Fred again!
1 March 2022
Unprompted review
Reply from Elsie & Fred
Ahhh Thankyou so so much Kiana. We really bloody appreciate that xxxx
Terrible product.
I got the Marla coat and it was so cheaply made. It looks great but not well done. I’m usually an XS and the coat is super tight around the arm area. I am quite small and always fit XS so there something wrong with the product for sure. Huge disappointment because it’s useless now and can only hope to resell it to get my money back. On top of that customer service sucks and never answers emails. So I can’t even exchange it. Their shipping is $20 and comes late which is annoying because I needed it for an event. When I kept asking they stopped responding to me. I should have known better than to buy from a cheap fast fashion brand. The prices are a jokeeee, I hate Shein and they have better quality. Overall I don’t recommend them and would not purchase from them again. Great idea, very poor execution. You know it’s bad if I have to find a way to review them because the experience was so bad and costly.
11 February 2022
Unprompted review
Reply from Elsie & Fred
Hey Lily
Ryan here, hope you’re well. I’m so very sorry you haven’t had a better experience with us. We take loads of pride in the quality of our items so please do email me personally as I will look into this for you. In regards to our sizing, all body shapes are different so we aren’t going to nail it every time, I do appreciate that.
The Marla jacket is made to be quite fitted so we do recommend sizing up if that is your preference. I can’t comment on sheins quality but they have copied us several times, but as is life. We are certainly not a cheap fast fashion brand that is for sure and can check all of our processes and manufacturing methods on our website.
I would love to try and make it up to you so we can regain your trust as a customer and offer you a discount. Please email me on ryan@elsieandfred.com x
Very average quality for the price tag
Very average quality for the price tag, size wasn’t correct the uk 8 is tiny, disappointed as an international customer I’m unlikely to return it
20 January 2022
Unprompted review
Reply from Elsie & Fred
Hey Jayme! I’m sorry it hasn’t fit correctly. Please pop me over an email at ryan@elsieandfred.com and I’ll sort it for you ♥️
Expected more
I bought the Marla satin jacket and I was so disappointed, looked so great on the website but in reality looks really cheap, fur was attached with few buttons so it wasn’t steady and you could see the buttons if you move a bit, the arms were too long and shape just didn’t look right, I also was expecting the fabric to be a bit more firm, I know is a satin kind of material but it just makes it look like a cheap costume so I bet you can find a similar or same quality in a website like SHEIN or so for less money, only good thing was that the return was pretty straightforward and quick, very pleased with that.
15 January 2022
Unprompted review
Reply from Elsie & Fred
Hey Love! Thank you very much for the feedback, we are always trying to get better. I'm super disappointed to hear you weren't happy with your purchase because we take great pride in our quality. There are indeed a few fast fashion websites including the one mentioned that have indeed stolen our designs but as is life i guess. Pop me over a personal email and I shall gift you a little something to apologise for your experience. Ryan@elsieandfred.com x
Recommend buying from Elsie & Fred!!
Recommend!!! I was worried at first as it was a bit pricey for me but let me tell you it’s worth it. The customer service is brilliant, it was quick and they are so lovely. Fast delivery. The item is so gorgeous, great material and it’s definitely worth treating yourself. Thank you! :)
8 September 2021
Unprompted review
Reply from Elsie & Fred
Ahhh thank you so so much! We really bloody appreciate that ❤️
I love Elsie and Fred
I love Elsie and Fred, I find that there sizing is great, the customer service is great and the quality of the clothes are brilliant.
7 August 2021
Unprompted review
Reply from Elsie & Fred
And we bloody love you too Alice xx
Their customer service is absolutely…
Their customer service is absolutely amazing they were so helpful. All their designs are so pretty and unique one of my all time faves
6 July 2021
Unprompted review
Reply from Elsie & Fred
We will work hard to make sure we're never not one of your favs x
Incredible designs
Incredible designs, so comfy and customer service is amazing!!
28 June 2021
Unprompted review
one of my fav clothing brands EVER !!
one of my fav clothing brands EVER !!! such high quality clothing, delivery is super fast and the team are so lovely! obsessed 💗
28 June 2021
Unprompted review
Super friendly brand
Super friendly brand! I love the quality of the clothes and know I can always check their Instagram stories to know more about how the clothes fit. Have been buying from them for years and will continue to !
28 June 2021
Unprompted review
My favourite clothing company ever
My favourite clothing company ever ! Always amazing quality , fast delivery and best customer service.
28 June 2021
Unprompted review
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