Elyseart Reviews 46

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers were pleased with the product, often finding it to be as described or even better in person, with some appreciating the careful packaging and quick delivery that ensured items arrived in perfect condition. People frequently expressed satisfaction with the artwork's appearance, noting its quality and how well it fit their intended purpose. However, some people were dissatisfied with the product's quality, particularly regarding materials not matching descriptions (e.g., plastic instead of metal) and issues like burrs or unfinished cuts. Delivery service was also a point of concern for some, with reports of significant delays, poor communication, and items arriving damaged due to inadequate packaging. A few other people also felt that the product was not as expected for the price.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the product for... See more

Quality

Consumers find quality to be ambiguous, with some praising products as beautiful, well-made, and exceeding... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise timely delivery, careful... See more

Order

Users describe ambiguous interactions with order. While some customers report easy ordering processes and... See more

Based on these reviews

Rated 2 out of 5 stars

Delayed shipping with no communication for days. Gift included to compensate for delay arrived broken. Quality not as expected. Not metal, flimsy, Cuts not finished; burrs at every curve of cut. Over... See more

Rated 2 out of 5 stars

The ad says it is metal but no mention of the filler between the two pieces of metal. Also, it says that mounting holes are pre drilled, but no there are no there are not any mounting holes

Rated 2 out of 5 stars

2nd update - Elyseart issued refund. I thank them for their attention to this matter Update - have decided to return - awaiting response to 2 email inquiries. Product is "less" than expected for... See more

Company replied

Rated 5 out of 5 stars

Pros: It fit our purpose exactly. Easy to unpack, remove backing and preparing install. Personal contact with your representative in color selection. Your assistance with the photo by placing... See more


Company details

Written by the company

Our mission is to bridge the gap between beauty and craftsmanship, offering wall art that doesn’t just hang on your walls but transforms your environment. We take pride in using eco-friendly materials and sustainable practices, ensuring that our art is as kind to the planet as it is stunning in your home.


Contact info

3.4

Average

TrustScore 3.5 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 15% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Item was delivered broken and not as…

Item was delivered broken and not as advertised. I was told a replacement was going to be shipped out and I still have not received a replacement.

18 March 2026
Elyseart logo

Reply from Elyseart

Hi David,

I sincerely apologize for the lack of communication. I have located your order and would like to make things right. Please let me know if you would prefer a replacement or a full refund.

Best,
The ElyseArt Team

Rated 5 out of 5 stars

Product was as advertised and well…

Product was as advertised and well packed

18 March 2026
Elyseart logo

Reply from Elyseart

Hi Jim,

Thank you so much for the review! We’re thrilled to hear that your order arrived safely and exactly as expected. We take great pride in our packing process to ensure everything reaches you in perfect condition.

Enjoy your new wall art!

Best,
The ElyseArt Team

Rated 2 out of 5 stars

Product is "less" than expected for the…

2nd update - Elyseart issued refund. I thank them for their attention to this matter

Update - have decided to return - awaiting response to 2 email inquiries.
Product is "less" than expected for the price. Rather flimsy. I'm still trying to figure out how to remove the "protective film". Delivery was timely.

16 March 2026
Elyseart logo

Reply from Elyseart

Hello,

Please accept our apologies for the lack of communication; we have recently been reworking our customer service processes.

I have gone ahead and issued a full refund for you. We truly apologize for the inconvenience and appreciate your patience.

Best,
The ElyseArt Team

Rated 5 out of 5 stars

Great piece of art and quick service

This is a fantastic piece that looks just like it's described on the site. I appreciated the careful wrapping for shipping and frequent updates. It looks really good and is worth the price!

22 January 2026
Rated 3 out of 5 stars

Lot of tape residue to clean before hanging up

The piece itself is beautiful. Came with a film coating on the side that people will see to prevent scratches etc. The problem was the back. To secure it for shipping it was taped in several places. Tape left thick sticky residue all over the back- the part that would be in contact with a painted wall. Acetone did nothing, rubbing alcohol, Goi Gone and fingernail scraping got most of it off. Did contact customer service, they recommended the rubbing alcohol. Frustrating that we had to work on cleaning it up for an hour before hanging.

13 January 2026
Unprompted review
Rated 3 out of 5 stars

Slow to ship

Slow to ship. Bullshit excuses for not shipping instead of the truth (snow delay in TX when there was none). The quality of the product is decent; the edges are sharp and a smattering of burrs detract from the quality. Be warned these are plastic-backed, not metal backed.

19 December 2025
Rated 1 out of 5 stars

Very bad performance

You do very bad in my case! I paid for my order but never received it, only promises from your manager. This very frustrating. You company is just a scam...

18 December 2025
Rated 4 out of 5 stars

Finally arrived

After many shipping delays - thinking due to weather, my order finally arrived. It took about 3 weeks, but we love the art.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

Where's my order? No customer service!

Order placed on December 07. Confirmed and given a order number. Today is December 18th. No communication has happened from them. The tracking info that connects with SHOP says it's awaiting for details. After numerous emails to ELYSEART, I've received no response. Are they closed? Is there no customer service? Is this a scam? After research I found a contact phone number that screens your call and is NOT in Texas where they advertise being from (512)947-9246. Help! This was to be a CHRISTMAS Gift to my husband. The "Rocky Mountain Wall art.". So disappointing!!!

17 December 2025
Unprompted review
Rated 3 out of 5 stars

Package was marked as shipped on…

Package was marked as shipped on 11/21/2025, did not ship until 2 weeks later, arrived late, and it did not have the protective coating on it, so it was scratched in places, I assume due to shipping. Overall, I am not satisfied with the speed of service or the quality of the product.

21 November 2025
Rated 5 out of 5 stars

Custom Order

I loved the "Bird Wall Art" on the website, but it was too small for the spot I wanted to put it. So, I requested a Custom Order. They were quick to respond with a wonderful mock up of exactly what I wanted. The birds are about 2' across and fly across 10' of the front of our house. They are just above two big picture windows and below the peak of the roof. Everyone on our cul-de-sac as come up to comment on how beautiful the look. I absolutely love that they could create what was in my vision!

4 November 2025
Unprompted review

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